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Vendor Name : HDI
Exam Code : QQ0-401
Exam Name : SDI-Service Desk Foundation Qualification
Questions and Answers : 120 Q & A
Updated On : April 18, 2018
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HDI QQ0-401 Exam (SDI-Service Desk Foundation Qualification) Detailed Information

Professional Certifications
Each HDI Certification reflects the level of knowledge required for specific roles, ranging from Customer Service Representative to Support Center Director. HDI offers training that aids individuals in preparing for the certification exams while building their knowledge and developing skills based on the certification standards. The open standards can also be studied independent of any training, and will prepare individuals for the certification exam. In addition to these role based certifications, HDI offers certification in KCS Principles and ITIL Foundation®.
View a complete list of HDI certification courses and get started today!
See HDI Certification Courses >>
HDI Certification Standards
The competencies for HDI Certifications are identified and approved by the HDI International Certification Standards Committee. It is the committee’s intent to recognize the breadth of knowledge required, document the needed skills, and provide leadership to the support industry on the meaning of certification in customer service and technical support organizations.
The HDI Certification Standards are open standards that are independent of any training curriculum. HDI Certification objectives are published to allow organizations to benefit from the core competencies identified by our International Certification Standards Committees. The HDI Standards may be purchased separately. HDI members may download the standards for free.
HDI Support Center Certification
HDI Support Center Certification is an award that recognizes a support center's commitment to excellence, efficiency, and service quality based on the HDI Support Center Standard. The Standard was developed by the HDI International Certification Standards Committee which consists of more than 25 practitioners and experts from around the world. The certification program conforms to existing international quality standards such as the European Foundation for Quality Management (EFQM).
Certification Courses
HomeCertificationProfessional CertificationsCertification Courses
HDI provides training and testing for certification that equips individuals with the conceptual knowledge and practical skills they need to thrive in their support organizations. Expanding customer service skills, service management processes, and awareness of industry-standard best practices, HDI certification and training helps IT support and service management professionals develop and promote their skills and abilities.
Role and Knowledge Based
HDI certifications reflect the level of knowledge required for specific roles, ranging from Customer Service Representative to Support Center Director. In addition, HDI offers certification in KCSSM Principles and ITIL Foundations. All HDI certifications are designed to build and advance the competencies of support professionals, providing their organizations with measurable assets.
Are you interested in achieving your own certification? Please take a look at the certification courses listed below. If you have any questions, please contact an account manager or call our Customer Care Center at 1.800.248.5667 for immediate assistance.
HDI Customer Service Representative Public Classroom Virtual Classroom Online Course Onsite
Discover how to make every customer interaction a great one.
HDI Support Center Analyst Public Classroom Virtual Classroom Online Course Onsite
Develop the skills to create exceptional customer experiences.
HDI Desktop Support Technician Public Classroom Virtual Classroom Online Course Onsite
Master the skills and processes for extraordinary desk-side support.
HDI Technical Support Professional Public Classroom Virtual Classroom Online Course Onsite
Enhance the skills to elevate the customer experience
HDI Support Center Team Lead Public Classroom Virtual Classroom Online Course Onsite
Hone the essential leadership skills required to enhance team performance.
HDI Support Center Manager Public Classroom Virtual Classroom Onsite
Leverage people, processes, and technology to meet service demands.
HDI Desktop Support Manager Public Classroom Virtual Classroom Onsite
Master the skills and processes for extraordinary desk-side support.
HDI Support Center Director Public Classroom Onsite
Strategically lead the service and support organization and increase business value.
KCS Foundation Public Classroom Virtual Classroom Online Course Onsite
Gain awareness of knowledge management best practices and concepts of the KCS methodology
KCS Principles Public Classroom Virtual Classroom Onsite
Learn the practical steps for capturing, storing, and successfully reusing knowledge
HDI Problem Management Professional Public Classroom Virtual Classroom Onsite
Refine your problem management skills to handle incidents before they begin.
HDI Certified Instructor Public Classroom Virtual Classroom Onsite
Gain or further your recognition as an industry expert when you get authorized to deliver HDI courses.
ITIL® Foundation Public Classroom Onsite
Learn the language of IT Service Management and the processes that support it.
Coaching Skills for Quality Support Public Classroom Onsite
Coaching skills to improve quality processes and practices in technical service and support organizations.
Online Exam Retake Fee Public Classroom Onsite
Online Exam Retake Fee
Annual Exam Insurance Public Classroom Onsite
Exam Insurance
Online Exam Extension Fee Public Classroom Onsite
Online Exam Extension Fee
Certification Standards
HomeCertificationCertification Standards
The competencies for HDI Certifications are identified and approved by the HDI International Certification Standards Committee. It is the committee’s intent to recognize the breadth of knowledge required, document the needed skills, and provide leadership to the support industry on the meaning of certification in customer service and technical support organizations.
The HDI Certification Standards are open standards that are independent of any training curriculum. HDI Certification objectives are published to allow organizations to benefit from the core competencies identified by our International Certification Standards Committees. The open standards can also be studied independent of any training, and will prepare individuals for the certification exam.
All HDI Certification Exams are based solely on the HDI Certification Standards and not on the content in the HDI Courses. HDI Courses are designed to assist a student preparing for an HDI Certification Exam. They reinforce the core concepts of the HDI Certification Standards and provide skills building opportunities for the attendees.
HDI Support Center Certification is the ultimate recognition for your support center's commitment to excellence, efficiency, and service quality. The certification is based on the HDI Support Center Standard, an internationally recognized standard developed by the HDI International Certification Standards Committee. This committee is comprised of support industry practitioners and experts from across the world.
Benefits of Certification
Operational Efficiencies
Organizations find tremendous value in the certification process because it unites their support management and teams around a common mission. Those who have received certification report that the process helped their organization align with the corporate business objectives, improved operational efficiencies and effectiveness, increased employee productivity, optimized performance monitoring and reporting, and fostered customer satisfaction and retention.
Show both your customers and the industry at large that providing the highest quality service is of paramount importance to your business model. Certification provides ample opportunity to publicize and promote your support center’s achievement to your executive management team, your customers, and your industry peers.
Employee Morale and Retention
Earning the certification affirms your support center is a positive and rewarding working environment — an environment dedicated to employee training, career development, recognition, and productivity.
Competitive Advantage
Achieving certification recognizes your successful pursuit of optimal service quality and helps you attract new customers and keep existing ones. Place the HDI Certified Support Center logo on your marketing materials, business cards, and signage, and show the world that you’ve joined an elite community of world-class support centers.
Read about Aetna's journey to excellence.
How to Become Certified
To become an HDI Certified Support Center, your support center must achieve a minimum score in each of eight categories, as well as a minimum overall score. An on-site audit of your support center will be conducted by an HDI Certified Auditor.
The certification is valid for two years. To maintain the certification, your support center must demonstrate a continued commitment to the HDI Support Standard by passing a renewal audit every two years following the initial certification.
Watch how Canon Solutions America became HDI Certified for Exceptional Technical Support.
HDI Support Center Certification Audit: $30,000
HDI Support Center Certification Renewal Audit: $18,000
Pricing is for a single support center at a single location supporting a single customer base. Custom pricing may be required when the support center is located at multiple sites or services multiple customers. Auditor travel expenses are billed separately.
A 10% discount is available to clients who purchased HDI Support Center Certification Audit within 6 months of receiving a HDI Support Center Best Practices Assessment.

QQ0-401 Questions and Answers

QQ0-401 SDI-Service Desk Foundation Qualification

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QQ0-401 Certification Brain Dumps Source : SDI-Service Desk Foundation Qualification

Test Code : QQ0-401
Test Name : SDI-Service Desk Foundation Qualification
Vendor Name : HDI
Q&A : 120 Brain Dump Questions

HDI SDI-Service Desk Foundation

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Fujitsu's computing device guide Desk answer Receives HDI's Certification in Japan | killexams.com real questions with brain dumps

January 23, 2014

In its continued effort to provide fantastic guide functions from a consumer-centric standpoint, Fujitsu (information - Alert) restricted and Fujitsu verbal exchange capabilities restricted (CSL) collectively introduced that they've successfully achieved the aid middle Certification application of HDI for its computing device Concierge provider dedicated telephone support Desk (computer Concierge Desk) answer.

Fujitsu’s pc Concierge Desk answer received its certification in keeping with an examination conducted in December 2013 by way of HDI. HDI is one of the greatest certification bodies for the technical carrier and help business, and Fujitsu’s computer Concierge Desk solution is the most effective notebook help desk in Japan to receive this certification.

The Fujitsu laptop Concierge provider committed mobile assist Desk is a charge-primarily based telephone help carrier attainable in Japan. it's supposed to support customers get the most out of their PCs via offering advice on peripheral products made via Fujitsu and other agencies.

additionally, the notebook Concierge Desk provider also advises purchasers on a way to use information superhighway functions and software made by means of different corporations, thereby contributing to a richer pc journey for its consumers.

The support middle Certification program of HDI, which examined Fujitsu’s computer Concierge Desk provider, is the most effective certification program in response to foreign requisites for assist centers. in response to company officials, this certification changed into developed based on present foreign satisfactory standards such because the European groundwork for best administration (EFQM), and other key business specifications.

Fujitsu explained that this certification is an acknowledgement that the support functions offered through Fujitsu and CSL meet foreign requirements and that the enterprise continues the highest stage of help high-quality in Japan.

companies interested in receiving HDI’s certification ought to bear an on-website inspection; rating above the benchmark threshold on sixty nine specifications equipped into eight classes; and obtain an standard rating at or above the benchmark level.

previous, Fujitsu had bought this same certification for its Raku-Raku pc dedicated telephone help Desk solution. in keeping with officials, the business took its competencies from its FMV Raku-Raku computing device answer to lay out an excellent operational direction and enterprise approach for the computer Concierge Desk solution. 

Edited by way of Blaise McNamee

HDI projects Stakeholders on price range tracking in education, SDGs | killexams.com real questions with brain dumps

  •  As 26 North-west associations advantage from TETFund sensitisation
  • Paul Obi and Kuni Tyessi in Abuja

    The Human building Initiatives (HDI) have tasked stakeholders to expedite action in monitoring and monitoring public expenditure and budgetary allocations on education.

    in line with the supplier, only productive and judicious use of public funds will guarantee the actualisation of the training-connected Sustainable development goals (SDGs).HDI govt Director, Mrs. Olufunso Owasanoye mentioned this at a two-day workshop on practicing on Advocacy and coverage Engagement, price range tracking and typical fundamental schooling (UBE) motion Plan Implementation, held in Abuja recently.

    She referred to, “The goal is to engage coverage makers in order that there will be fine trade in education better than what we now have. in order that when they're outfitted and they're smartly a professional, they will be in a position to method authorities and demand accountability.”Owasanoye charged stakeholders to “construct a cordial relationship with vital stakeholders” to assist in “strengthening latest structures.”

    She maintained that “the basis of education within the country must be solid; it includes money, some states can be telling you we don’t have funds.“This advocacy, sensitisation, will make them understand the need to track all budgetary allocations on education,” Owasanoye stressed.Keynote speaker at the workshop, Mr. James Fadokun defined that there become need for an “impartial, very aim, very neutral, non-political sort of comments” in tracking funding and UBE motion plan implementation.

    Fadokun argued that with such method, “the community could be capable of have faith in whatever govt is displaying to the public through what we known as public expenditure monitoring survey and community scorecard and citizens’ scorecard.

    “through this, the general public may be able to ascertain the usefulness, the appropriateness of the funding executive is proposing to the states UBEB”.Fadokun introduced that “correct from the starting to the conclusion of the complete method, CSOs should be concerned, as a result of they're essential stakeholders.

    “And from the CSOs-executive partnership, which is a form of Memorandum of realizing (MoU) of executive accepting that CSOs can also help it to have respectable governance, I suppose they've the enabling ambiance to make this as it should be.

    “So the enabling environment is there, that allows you to take that capabilities and create that area for them to make certain that they're capable of get worried in doing loads of advocacy in schooling, UBEB, States properties of assembly, and the country wide meeting. So the road is opened,” he maintained.in the meantime, at least 26 Federal and State tertiary tutorial associations within the North-west geo-political zone of the country have benefited from the continued sensitisation and consciousness endeavor being conducted by using the Tertiary schooling have faith Fund (TETFund).

    The endeavor which is for all the beneficiary associations of the Fund was in accordance with the decision of the executive Secretary of TETFund, Dr. Abdullahi Bichi Baffa in opposition t ensuring that all strategies for the agency’s interventions are made open and customary to all stakeholders.Baffa, who led his team to the states in North-West because the fourth geo-political zone to be visited, told members at the quite a lot of campuses of the associations visited that the seminar grew to become imperative to dispose of all the encumbrances encountered in gaining access to intervention allocations from TETFund.

    Noting that one of the encumbrances are because of lack of tips, distorted or outright incorrect counsel and pointless ambiguity created via some desk officers and body of workers of beneficiary institutions, Baffa talked about the seminar would make all processes open to all stakeholders in the a considerable number of educational communities.

    The TETFund boss insisted that his management become committed to ensuring beneficiaries adhere strictly to the established instructions and methods for clean working of the TETFund operations quintessential for max influence.

    He defined that the seminar was not handiest to clear gray areas via a detailed presentation of all of the requirements for each and every of the intervention lines but also to enhance a greater cordial and helpful collaboration between the beneficiaries and management of the Fund.

    Papers presented at the seminar were from the challenge Monitoring department, department of Monitoring and comparison, department of tutorial staff practicing and development (AST&D), department of education help features and the inside Audit Unit (IAU).

    in the meantime, the exercise, which has already taken place in the North-principal, South-West, South-South geo-political zones prior to now, is in continuation of the promise by using Baffa to make certain that beneficiary institutions take handle of the interventions of TETFund through giving them first-hand advice and making everything clear.

    Jeff Rumburg of MetricNet to Facilitate HDI's Inaugural Metrics Workshop | killexams.com real questions with brain dumps

    McLean, VA - February 13, 2018 - (Newswire.com)

    Jeff Rumburg, Managing companion of MetricNet, LLC, was chosen to facilitate Succeeding with Metrics, a brand new interactive, consultative HDI practicing Workshop. Mr. Rumburg will share his competencies and potential in metrics for IT carrier and support at quite a few areas across the us this 12 months. The aim of the brand new workshop is to empower provider and help specialists to leverage metrics of their pursuit of continuous service growth.

    "The HDI Metrics Workshop fills an obvious void within the marketplace. Too regularly, metrics are used for reporting functions best. but this observational method to metrics vastly limits their value." mentioned Jeff Rumburg. "The real knowledge of service and assist KPIs can most effective be realized when they're used diagnostically and prescriptively. with the aid of decoding the KPIs of service and help, after which appearing to mitigate or get rid of negative performance gaps, revolutionary help corporations can know the promise of continuous carrier growth."

    Succeeding with Metrics will encompass lecture room guide, neighborhood actions, workouts, downloadable equipment, and take-aways that will also be carried out instantly. help specialists that attend this primary-of-its-kind workshop will learn how to use metrics holistically to obtain sustainable efficiency improvements in IT guide.

    For these attracted to attending Succeeding with Metrics, there are four options, together with:

    HDI Annual convention in Las Vegas, NV: April 9-10

    HDI practising event in Philadelphia, PA: July 23-24

    HDI training event in Kansas metropolis, MO: September 17-18

    provider management World in Orlando, FL: October 15-17

    Mr. Rumburg is the winner of the Ron Muns Lifetime achievement Award, changed into named to HDI's suitable 25 thought Leaders list for 2016 and 2017, and has served on HDI's Strategic Advisory Board. he is co-founder and managing partner of MetricNet, LLC, the place he is responsible for global approach, product construction and customer engagement beginning. As a number one skilled in benchmarking and re-engineering, Mr. Rumburg authored a superior-selling ebook on benchmarking and has been retained as a benchmarking expert by such prevalent groups as American specific, Hewlett-Packard, usual Motors and IBM.

    if you'd like greater suggestions about benchmarking your carrier and assist functions, please consult with http://www.metricnet.com or e mail MetricNet at data(at)metricnet(dot)com.

    About MetricNet

    MetricNet is the international chief in IT service and guide benchmarking. more than half of the FORTUNE 500 depend on MetricNet benchmarks to enhance and optimize their performance. MetricNet is the first, and still the simplest business to offer downloadable provider desk and laptop assist benchmarks from their web page. With a global benchmarking database of nearly four,000 IT service and assist benchmarks, MetricNet has probably the most complete database of procedure and efficiency metrics within the industry.

    About HDI

    situated in 1989, HDI is the first membership affiliation and certification physique created for the technical carrier and support trade. considering then, HDI has remained the supply for knowledgeable building by offering the resources needed to advertise company-large success through terrific consumer carrier. In other words, we support authorities in carrier management more desirable connect with customers. We do this by means of facilitating collaboration and networking, hosting acclaimed conferences and movements, producing fashionable publications and analysis, certifying and practising thousands of professionals every year, and connecting answer suppliers with practitioners. gain knowledge of extra at www.ThinkHDI.com.

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    Press unlock carrier via Newswire.com

    original source: Jeff Rumburg of MetricNet to Facilitate HDI's Inaugural Metrics Workshop

    information contained on this page is equipped with the aid of an impartial third-party content provider. Frankly and this website make no warranties or representations in connection therewith. if you are affiliated with this page and have questions or elimination requests please contact pressreleases@franklyinc.com

    QQ0-401 SDI-Service Desk Foundation Qualification

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    QQ0-401 Certification Brain Dumps Source : SDI-Service Desk Foundation Qualification

    Test Code : QQ0-401
    Test Name : SDI-Service Desk Foundation Qualification
    Vendor Name : HDI
    Q&A : 120 Brain Dump Questions

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