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QQ0-400 - HDI Qualified Customer Support Specialist - Dump Information

Vendor Name : HDI
Exam Code : QQ0-400
Exam Name : HDI Qualified Customer Support Specialist
Questions and Answers : 120 Q & A
Updated On : November 14, 2018
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HDI QQ0-400 Exam (HDI Qualified Customer Support Specialist) Detailed Information

Professional Certifications
Each HDI Certification reflects the level of knowledge required for specific roles, ranging from Customer Service Representative to Support Center Director. HDI offers training that aids individuals in preparing for the certification exams while building their knowledge and developing skills based on the certification standards. The open standards can also be studied independent of any training, and will prepare individuals for the certification exam. In addition to these role based certifications, HDI offers certification in KCS Principles and ITIL Foundation®.
View a complete list of HDI certification courses and get started today!
See HDI Certification Courses >>
HDI Certification Standards
The competencies for HDI Certifications are identified and approved by the HDI International Certification Standards Committee. It is the committee’s intent to recognize the breadth of knowledge required, document the needed skills, and provide leadership to the support industry on the meaning of certification in customer service and technical support organizations.
The HDI Certification Standards are open standards that are independent of any training curriculum. HDI Certification objectives are published to allow organizations to benefit from the core competencies identified by our International Certification Standards Committees. The HDI Standards may be purchased separately. HDI members may download the standards for free.
HDI Support Center Certification
HDI Support Center Certification is an award that recognizes a support center's commitment to excellence, efficiency, and service quality based on the HDI Support Center Standard. The Standard was developed by the HDI International Certification Standards Committee which consists of more than 25 practitioners and experts from around the world. The certification program conforms to existing international quality standards such as the European Foundation for Quality Management (EFQM).
Certification Courses
HomeCertificationProfessional CertificationsCertification Courses
HDI provides training and testing for certification that equips individuals with the conceptual knowledge and practical skills they need to thrive in their support organizations. Expanding customer service skills, service management processes, and awareness of industry-standard best practices, HDI certification and training helps IT support and service management professionals develop and promote their skills and abilities.
Role and Knowledge Based
HDI certifications reflect the level of knowledge required for specific roles, ranging from Customer Service Representative to Support Center Director. In addition, HDI offers certification in KCSSM Principles and ITIL Foundations. All HDI certifications are designed to build and advance the competencies of support professionals, providing their organizations with measurable assets.
Are you interested in achieving your own certification? Please take a look at the certification courses listed below. If you have any questions, please contact an account manager or call our Customer Care Center at 1.800.248.5667 for immediate assistance.
HDI Customer Service Representative Public Classroom Virtual Classroom Online Course Onsite
Discover how to make every customer interaction a great one.
HDI Support Center Analyst Public Classroom Virtual Classroom Online Course Onsite
Develop the skills to create exceptional customer experiences.
HDI Desktop Support Technician Public Classroom Virtual Classroom Online Course Onsite
Master the skills and processes for extraordinary desk-side support.
HDI Technical Support Professional Public Classroom Virtual Classroom Online Course Onsite
Enhance the skills to elevate the customer experience
HDI Support Center Team Lead Public Classroom Virtual Classroom Online Course Onsite
Hone the essential leadership skills required to enhance team performance.
HDI Support Center Manager Public Classroom Virtual Classroom Onsite
Leverage people, processes, and technology to meet service demands.
HDI Desktop Support Manager Public Classroom Virtual Classroom Onsite
Master the skills and processes for extraordinary desk-side support.
HDI Support Center Director Public Classroom Onsite
Strategically lead the service and support organization and increase business value.
KCS Foundation Public Classroom Virtual Classroom Online Course Onsite
Gain awareness of knowledge management best practices and concepts of the KCS methodology
KCS Principles Public Classroom Virtual Classroom Onsite
Learn the practical steps for capturing, storing, and successfully reusing knowledge
HDI Problem Management Professional Public Classroom Virtual Classroom Onsite
Refine your problem management skills to handle incidents before they begin.
HDI Certified Instructor Public Classroom Virtual Classroom Onsite
Gain or further your recognition as an industry expert when you get authorized to deliver HDI courses.
ITIL® Foundation Public Classroom Onsite
Learn the language of IT Service Management and the processes that support it.
Coaching Skills for Quality Support Public Classroom Onsite
Coaching skills to improve quality processes and practices in technical service and support organizations.
Online Exam Retake Fee Public Classroom Onsite
Online Exam Retake Fee
Annual Exam Insurance Public Classroom Onsite
Exam Insurance
Online Exam Extension Fee Public Classroom Onsite
Online Exam Extension Fee
Certification Standards
HomeCertificationCertification Standards
The competencies for HDI Certifications are identified and approved by the HDI International Certification Standards Committee. It is the committee’s intent to recognize the breadth of knowledge required, document the needed skills, and provide leadership to the support industry on the meaning of certification in customer service and technical support organizations.
The HDI Certification Standards are open standards that are independent of any training curriculum. HDI Certification objectives are published to allow organizations to benefit from the core competencies identified by our International Certification Standards Committees. The open standards can also be studied independent of any training, and will prepare individuals for the certification exam.
All HDI Certification Exams are based solely on the HDI Certification Standards and not on the content in the HDI Courses. HDI Courses are designed to assist a student preparing for an HDI Certification Exam. They reinforce the core concepts of the HDI Certification Standards and provide skills building opportunities for the attendees.
HDI Support Center Certification is the ultimate recognition for your support center's commitment to excellence, efficiency, and service quality. The certification is based on the HDI Support Center Standard, an internationally recognized standard developed by the HDI International Certification Standards Committee. This committee is comprised of support industry practitioners and experts from across the world.
Benefits of Certification
Operational Efficiencies
Organizations find tremendous value in the certification process because it unites their support management and teams around a common mission. Those who have received certification report that the process helped their organization align with the corporate business objectives, improved operational efficiencies and effectiveness, increased employee productivity, optimized performance monitoring and reporting, and fostered customer satisfaction and retention.
Recognition
Show both your customers and the industry at large that providing the highest quality service is of paramount importance to your business model. Certification provides ample opportunity to publicize and promote your support center’s achievement to your executive management team, your customers, and your industry peers.
Employee Morale and Retention
Earning the certification affirms your support center is a positive and rewarding working environment — an environment dedicated to employee training, career development, recognition, and productivity.
Competitive Advantage
Achieving certification recognizes your successful pursuit of optimal service quality and helps you attract new customers and keep existing ones. Place the HDI Certified Support Center logo on your marketing materials, business cards, and signage, and show the world that you’ve joined an elite community of world-class support centers.
Read about Aetna's journey to excellence.
How to Become Certified
To become an HDI Certified Support Center, your support center must achieve a minimum score in each of eight categories, as well as a minimum overall score. An on-site audit of your support center will be conducted by an HDI Certified Auditor.
The certification is valid for two years. To maintain the certification, your support center must demonstrate a continued commitment to the HDI Support Standard by passing a renewal audit every two years following the initial certification.
Watch how Canon Solutions America became HDI Certified for Exceptional Technical Support.
Prices
HDI Support Center Certification Audit: $30,000
HDI Support Center Certification Renewal Audit: $18,000
Pricing is for a single support center at a single location supporting a single customer base. Custom pricing may be required when the support center is located at multiple sites or services multiple customers. Auditor travel expenses are billed separately.
A 10% discount is available to clients who purchased HDI Support Center Certification Audit within 6 months of receiving a HDI Support Center Best Practices Assessment.

QQ0-400 Questions and Answers

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QQ0-400 HDI Qualified Customer Support Specialist

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QQ0-400 exam Dumps Source : HDI Qualified Customer Support Specialist

Test Code : QQ0-400
Test Name : HDI Qualified Customer Support Specialist
Vendor Name : HDI
Q&A : 120 Real Questions

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HDI HDI Qualified Customer Support

HDI Honors PowerSchool with the 2018 HDI provider growth Award | killexams.com Real Questions and Pass4sure dumps

October 17, 2018 09:30 ET | supply: carrier administration World (HDI)

COLORADO SPRINGS, Colo., Oct. 17, 2018 (GLOBE NEWSWIRE) -- HDI, the main corporation committed to elevating service and guide throughout the enterprise, today presented PowerSchool with the 2018 HDI service improvement Award. each 12 months, HDI honors the groups that have generated positive effects in service management via imposing or improving tasks or initiatives that brought measurable cost to their organizations. The HDI service growth Award recognizes an organization that has efficaciously carried out or stronger one or more carrier choices. The winner was introduced this week at provider administration World 2018.

To view the whole particulars on HDI Awards, please seek advice from: thinkhdi.com/routine/awards

“We’d like to congratulate PowerSchool on this success as well as thank all of our finalists for their tireless effort in improving offerings and operations,” talked about Fancy Mills, group practising and content Director, HDI. “each and every of this yr’s finalists proven staggering dedication to elevating their organization and have definitely set the bar for choicest service administration.”

PowerSchool is the #1 main schooling technology platform for k-12, serving greater than 32 million college students, sixty six million parents, and a hundred million clients in over 70 countries all over the world. PowerSchool provides the trade’s first Unified school room event with greatest-in-type, comfy, and compliant on-line solutions, including registration and school alternative, scholar tips systems, studying management and lecture room collaboration, evaluation, analytics, and particular education management. They empower academics and drive student growth through creative digital school room capabilities, and engage households via precise-time communications throughout any gadget.

The three finalists for the HDI service improvement Award have been entirely evaluated by using a panel of trade experts and award-winning service management practitioners. Finalists have been chosen from an elite pool of main organizations and evaluated via a multi-phase judging method.

The 2018 HDI service development Award finalists consist of:

  • CSC Corptax
  • PowerSchool
  • goal
  • follow HDI on SocialFacebook ǀ Twitter ǀ LinkedIn

    About HDI:For over 30 years, HDI has partnered with heaps of corporations to enrich their customer service and repair administration efficiency by means of instructing their people, elevating their strategies, and empowering their approach. From C-degree specialists to administrators, managers, and frontline workforce, HDI is the definitive supply of trade suggestions, management and efficiency planning. via hobbies, certification and training, consulting, membership and trade elements, HDI aims to radically change provider and assist businesses and reimagine their method to offering splendid carrier and value. study extra at www.ThinkHDI.com. HDI is geared up via UBM, which in June 2018 mixed with Informa PLC to turn into a number one B2B tips functions neighborhood and the greatest B2B hobbies organizer on this planet.

    To be trained more and for the newest information and assistance, talk over with www.ubm.com and www.informa.com. 

    Heather DonnerHDIPR@ubm.com415-947-6109

     


    HDI Launches New consumer service representative Certification and Preparatory practising direction | killexams.com Real Questions and Pass4sure dumps

    New offerings are Designed to improve client adventure

    COLORADO SPRINGS, Colo., Feb. 23 -- HDI® (http://www.thinkhdi.com/), the area's greatest membership affiliation for IT carrier and aid specialists and the premier certification physique for the trade, these days announced the launch of the new HDI customer carrier consultant Certification and preparatory practicing path (http://www.thinkhdi.com/certification/individualCertification/csr.aspx). the new practising direction and accompanying certification will assist client carrier representatives enhance their call managing optimum practices, verbal exchange and listening, documentation, difficulty-solving and troubleshooting knowledge, battle negotiation and response to complicated consumer conduct.

    Designed for consumer carrier representatives, guide analysts and aid desk authorities with under twelve months of experience, this new one-day direction and HDI Certification combines curriculum utilising HDI's internationally-identified open industry specifications and STI capabilities most effective practices. In 2006, HDI turned into granted the unique license for all STI advantage practising material. HDI's training and certification programs are built on standards decided by way of an unbiased committee of world trade specialists. STI knowledge's curriculum displays years of journey in guiding and operating name facilities during the world.

    Pricing and Availability:

    Priced at $795 for HDI members/$895 for non-members, the HDI consumer carrier consultant Certification preparatory course replaces each the HDI consumer support specialist and STI capabilities licensed name core knowledgeable courses and certifications. Onsite/neighborhood working towards is available immediately. Public courses will begin in may additionally 2007.

    moreover the HDI client carrier representative Certification preparatory direction, HDI has recently launched three different updated HDI Certification courses: HDI help middle Analyst, HDI support middle group Lead and HDI guide center supervisor. (See: www.thinkhdi.com/certification/individualCertification/) The curriculum was revised to replicate HDI's up-to-date open business specifications, as well as incorporating STI abilities superior practices corresponding to total Contact ownership and the alignment of the incident administration process with ITIL and talents-based support® and Structured difficulty solving. HDI additionally offers field guide Technician, advantage administration Foundations, Sarbanes-Oxley, guide core Director, ITIL® Foundations accredited through EXIN®, and ITIL recognition classes.

    About HDI

    HDI is the area's largest IT service and assist membership association and the trade's premier practising and certification physique. Guided through an international panel of trade experts, HDI is the main useful resource for help desk/support middle emerging tendencies and most efficient practices. HDI provides individuals with an unlimited repository of components, networking alternatives and the largest business adventure -- the HDI Annual convention and Expo. Headquartered in Colorado Springs, Colo., usa, HDI offers practising and certification in distinct languages and nations. For greater guidance, discuss with www.thinkhdi.com/ or name +1 719.268.0174.

    supply: HDI

    CONTACT: Tiffany Keller of HDI, +1-719-785-5350, or tkeller@thinkhdi.com

    internet site: www.thinkhdi.com/http://www.thinkhdi.com/certification/individualCertification/csr.aspxhttp://www.thinkhdi.com/certification/individualCertification/

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    HDI customer service consultant (HDI-CSR) | killexams.com Real Questions and Pass4sure dumps

    This supplier-particular Certification is offered by:HDIColorado Springs, CO USAPhone: 800-248-5667Email: This email address is being included from spambots. You want JavaScript enabled to view it.

    skill stage: basis                          fame: energetic

    low in cost: $145 (shortest tune)               

    abstract:For client provider gurus who are knowledgeable in the potential and innovations required to give incredible customer carrier and guide in each support center and contact middle environments. HDI-CSRs consider a way to check client wants whereas exceeding their expectations.

    initial requirements:You should move the HDI-CSR exam ($one hundred forty five). exams are 75 minutes lengthy and encompass sixty five dissimilar alternative questions. A passing score of eighty% is required except in any other case pointed out. training is obtainable but not required.HDI participants can down load the HDI consumer carrier representative Certification typical, or you should buy it for $29.

    continuing necessities:None.

    on-line materials:follow exams can be found on the HDI site.

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    QQ0-400 HDI Qualified Customer Support Specialist

    Study Guide Prepared by Killexams.com HDI Dumps Experts


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    QQ0-400 exam Dumps Source : HDI Qualified Customer Support Specialist

    Test Code : QQ0-400
    Test Name : HDI Qualified Customer Support Specialist
    Vendor Name : HDI
    Q&A : 120 Real Questions

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    HDI Qualified Customer Support Specialist

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    How to Become a Technical Support Specialist | killexams.com real questions and Pass4sure dumps

    Technical support specialists provide assistance with the products they support.

    Technical support specialists provide assistance with the products they support.

    Creatas/Creatas/Getty Images

    With the frequent release of new computers, gadgets and software, technical support specialists are needed to troubleshoot technical issues and provide product advice. Robert Half Technology, a leading technology staffing company, reported that the help desk, or the technical support area, frequently serves as the launching pad of rewarding IT careers (Reference 1). According to its 2013 technology salary guide, help desk staff earned a national average starting salary of $31,750 to $64,750 in 2012, depending on the position level (Reference 2). There is no set path for becoming a technical support specialist, but employers generally look for applicants with problem-solving skills, multi-tasking ability and interpersonal skills (Reference 3).


    Five Easy Ways To Break Into Freelancing | killexams.com real questions and Pass4sure dumps

    The gig economy is rapidly growing and increasing numbers of people are looking to get into some sort of freelancing. With the ability to earn money on your terms while establishing valuable industry connections, it’s easy to understand why freelancing is such an appealing option.

    Freelancing can do more than just offer extra side cash -- it can be a lucrative long-term career as a business owner or even give you the skill set to branch into a new field or industry.

    When it comes to breaking into freelancing, many people make the common mistake of trying to start too big. They want to be “life coaches” and “gurus” and “business consultants” when they’re not actually qualified to do any of the above.

    Instead, they should be opting for one of the five easy ways to get into freelancing, no matter what skills they currently have. All you need to do is be ready to work reliably. Let’s take a look at each.

    1. Find transcription work.

    As long as you have a good grasp of the language you’re transcribing and are ready to meet deadlines, this is a fantastic way to get into freelancing. It’s often consistent work, and clients will send you audio files or videos that you then transcribe. There’s almost no overhead cost, and as long as you’re meeting deadlines, you can work on your own time.

    If you’re interested in getting into content writing or other fields, this could be a great way to learn about the industry. It pays well, with entry pay rates starting at around $15 per hour or $.75 per minute of recording.

    Interested in getting started? You might have luck with freelancing sites like Upwork or by applying directly to transcription agencies.

    2. Become a virtual assistant.

    Virtual assistant (VA) positions are growing in number and becoming more prominent, and they allow you to work from home for clients all over the world. As a VA, you can handle everything from administrative tasks to more skill-oriented work like writing blog posts or handling customer service jobs. The exact job duties will depend on each individual client and your skill set.

    Entry level rates for VAs often start between $10 to $15 per hour, but with experience you can increase your rates significantly over time.

    When getting into the field, you can check out platforms like Upwork, but it also helps to let people in your network know that you’re looking for these jobs. Many people know someone who is looking, and when it comes to hiring an assistant, you want to hire someone you trust.

    3. Offer fact-checking and research services.

    Fact checking and researching require an internet connection and a knack for digging deep. You may be hired by anyone from journalists to academic experts looking to verify the facts they’re relying on or to help them speed up the research process by providing links, data or outlines.

    These are essential skills for many careers. No matter where you go next, you’ll benefit from them. Because accuracy and reliability in this role is so valuable, the pay scale can increase quickly.

    Starting pay for fact-checking and researching typically begins around $10 per hour, and your best bet will be to search for these jobs online. Check out freelancing sites, but also search for jobs and posts on LinkedIn and apply there directly.

    4. Dive into proofreading.

    If you have a solid grasp of syntax and grammar, proofreading could be perfect for you. This will involve light editing where you fix typos and improve sentence structure for readability. Many small businesses and content marketers hire proofreaders to speed up their process while keeping their quality consistent.

    Pay starts at around $10 per hour, but you can work your way up to around $60 an hour. If you transition into more in-depth copyediting, you can make up to around $150 per hour long-term.

    Search for proofreading roles on LinkedIn and Upwork. You should also join professional writing and business groups on platforms like Facebook and LinkedIn in order to respond to posts where people mention looking for proofreaders and editors.

    5. Take on customer service roles.

    Increasing numbers of businesses are hiring in customer service freelancers to help them manage their inboxes and social media private messages. If you’re patient, good with people and a creative problem solver, this is the role for you. You’ll likely have set hours you’ll need to be online or on call, but in many cases you can still work from home as long as it’s quiet and you have high-speed internet.

    Starting pay is often around $12-$18 per hour. This freelance gig could help you transition into VA work, or you could get a full-time career as a customer service specialist.

    The best way to find these jobs is to search outright. LinkedIn is a good place to look, and be sure to specify “freelance” or “contract” if you want to avoid traditional employment.

    No matter which type of gig you choose, the key to each of these roles is staying reliable and being willing to work your way up. You’ll earn referrals along the way, laying the groundwork to charge more and build a business from the ground up. As someone who hires a number of freelancers for my transcription agency, I can’t stress how important this is. I’ve seen many reliable freelancers go on to do great things, and they all prioritized client satisfaction, adherence to deadlines and a strong worth ethic.


    The Insider Threat: Real Defense for Real Businesses | killexams.com real questions and Pass4sure dumps

    When Katie Burnell went to work for the Bank of England as a data processor, she didn't intend to switch career paths into cybersecurity. She was on the digital media team when she learned the bank was creating an IT security department. As she moved up through the ranks, Burnell helped build the bank's first security operations center and insider threat capability, eventually landing a role as cyber investigator.Now she works as a Global Insider Threat Specialist at Dtex, where she analyzes user activity, conducts threat assessments, and communicates security risks to a pool of clients that includes large global financial institutions, power suppliers, and government agencies.As an expert threat specialist, Burnell splits her time between US-based large financial institutions and Dtex's EMEA customer base. She also fulfills a role in the EMEA pre-sales strategy, meeting with prospective customers, providing strategic consultations, and representing Dtex at partner events. On top of that, Burnell helps develop the "Dtex Insider Threat Intelligence Report" and works with other teams to advance Dtex technology and expertise in detecting insider threats. Her time with the Bank of England helped establish her skills in detecting insider threats, she says, and her interest and qualifications in open source intelligence (OSINT) helped grow them.Burnell says her experience as a young woman in cybersecurity has been challenging, but that hasn't stopped her from sharing her experience and knowledge. She has spoken at industry events in the past, and one of her career goals is to present at Black Hat, which she first attended in 2016 and was inspired by the speakers' knowledge and variety of presentation styles and topic areas.Burnell's overarching goal is to continue sharing her knowledge and hands-on experience "of the often ugly truths, unspoken trends, and 'real' issues that companies face, and to make this relatable to businesses of all sizes, industries, budgets, and cybersecurity maturity levels," she says.Burnell is a qualified OSINT practitioner, certified "human hacker," Maltego CTF champion, and advocate for women in cybersecurity.



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