Complete reference and brain dump information about HDI QQ0-400 exam
|Exam Name||:||HDI Qualified Customer Support Specialist|
|Questions and Answers||:||120 Q & A|
|Updated On||:||August 17, 2018|
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HDI, the area's biggest membership affiliation for IT service and help experts and the premier certification body for the industry, has introduced that it has these days signed an agreement with Microsoft company to strengthen what Microsoft is looking 'a new generation of Certification' (NGC).
below the terms of the agreement, the NGC can be awarded to people who possess each Microsoft licensed technical abilities, moreover HDI aid middle Analyst Certification, starting autumn 2007.
Microsoft's New generation Certification application for IT service and support gurus focuses on both technical capabilities in designing, setting up, imposing and supporting options with Microsoft products, as well because the consumer carrier and IT service administration talents together with enterprise tactics, situation shooting and verbal exchange, which might be core features of HDI certification.
the brand new certification is predicted to enhance the best of IT provider and aid international, by encouraging organizations to focus equally on client provider and technical guide talents. essentially the most recent HDI Practices and salary Survey studies that tender potential are the most coveted capabilities for a help skilled, with 98 percent of respondents viewing them as very critical.
bill Wall, Director of Certification, Microsoft business enterprise, commented, "The evolving aid industry calls for that IT carrier and support authorities be now not only technically certified to clear up complications, but even have the customer service and IT service management advantage critical to satisfy the customer. Microsoft recognizes that supplying excessive great service and guide requires more than simply technical expertise and figuring out; client carrier and IT provider administration abilities are additionally vital."
"deciding on a certification to fulfill these requirements become accomplished with cautious consideration. In HDI we selected a recognized world industry chief that became concentrated on carrier management talents and that changed into know-how neutral. HDI Certification combined with Microsoft's Certification meets the wants of the support industry," Wall introduced.
all over the previous two years, HDI-MEA has already knowledgeable greater than 1800 support center consultants within the center East and Africa area alone; however the brand new partnership allows HDI-MEA to certify all professionals to satisfy the brand new Microsoft requirements.
HDI certification workshops are highlights on the HDI-MEA 2007 conference and Expo, being held in Cairo for the second 12 months from may 26 -31 on the hotel Intercontinental-city Stars. under the theme of "Gateway to New Horizons," the event points foreign experts and appropriate executives on an all-new agenda concentrated on globalization, outsourcing, name core, and IT services best practices.
"The center East is fitting a really essential overseas hub for the name core, outsourcing, and IT carrier and aid industries, and initiatives similar to this may assist to create greater increase and generate more employment opportunities. HDI-MEA is ready to assist the brand new Microsoft certification requirement with HDI training right through the region immediately. This partnership underscores the company's commitment to offering very high requisites of training and certification globally to motivate extra maturation of the foreign support business," cited Moustafa Kadous, President and Chief working Officer, HDI-MEA.
HDI-MEA serves seventy one nations with headquarters in Dubai, UAE, and guide offices in Egypt and Saudi Arabia. For more information, discuss with www.hdi-mea.com.
About HDI CertificationsHDI Certifications are constructed on standards decided by an impartial committee of international trade specialists and practitioners. achievement of HDI Certification demonstrates that individuals bear in mind the consumer carrier skills and aid middle tactics required to give best IT carrier and help. every HDI Certification is designed to replicate the level of knowledge required for that particular role, ranging from consumer carrier consultant to support center Director. For extra counsel, consult with www.hdi-mea.com.
for more information:DNA ArabiaT. 04 3988192F. 04 3988193E. email@example.com Thomas trade update
Awards appreciate the properly people, teams, and businesses within the technical provider and help industry - winners can be honored on the HDI 2018 conference & Expo
COLORADO SPRINGS, Colo., Sept. 7, 2017 /PRNewswire/ -- HDI, the primary membership association and certification body created for the technical provider and aid business, is now accepting entries for the 2018 HDI industry Awards. each year, these awards are given to the individuals, groups, and organizations that have enhanced their technical provider and help through wonderful management and imaginative and prescient, the integration of most beneficial practices, stakeholder involvement, business alignment, and fulfillment of the highest standards of great and customer delight. Winners of the awards will be honored at a ceremony held throughout the HDI 2018 conference & Expo next spring in Las Vegas.
Nominations Now Open For the 2018 HDI trade Awardsgreater
Awards nominations will be accepted via October 31, 2017. For greater information and to submit a nomination in any of the six award categories, discuss with ThinkHDI.com/Awards.
"Professionally speaking, there are few issues enhanced than being identified for our accomplishments," spoke of Leslie prepare dinner, director of membership, HDI. "here is very true for these in tech aid—who deliver so a good deal value to the customer, and do it in an business that hinges on the capacity to evolve with an ever-changing technological landscape."
Entries may be reviewed by means of a group of certified and dedicated judges who will opt for the most imaginitive and creative submissions. This yr's awards application will honor the proper individuals and businesses in the following six classes:
*Awards sponsored through Robert Half know-how.
each and every award addresses a specific area of technical help, and applicants are requested to show how they have got greater the photograph of the aid business by way of achieving the optimum necessities of pleasant and customer satisfaction.
"often the first or most general touchpoint for valued clientele, a tech guide group is totally impactful to a company and may be identified as such by way of crew leaders," noted John Reed, senior govt director for Robert Half technology. "in the event you validate and empower your support group, it results in a contented and productive team of workers—and in the end, satisfied shoppers. We're delighted to accomplice with HDI to honor the trade's most reliable with these prestigious awards."
HDI and Robert Half technology motivate IT service and assist centers worldwide to apply for each of the classes and nominate deserving recipients for these prestigious honors. For extra suggestions on the HDI business Awards, seek advice from: ThinkHDI.com/Awards
About HDIFounded in 1989, HDI is the primary membership association and certification physique created for the technical assist business. given that then, HDI has remained the source for skilled development by offering the materials vital to advertise firm-large success via excellent client service. In other phrases, we assist experts in service administration more advantageous serve purchasers. We try this by way of facilitating collaboration and networking, internet hosting acclaimed conferences and activities, producing renowned publications and research, certifying and practising hundreds of experts each 12 months, and connecting solution suppliers with practitioners. be trained extra at www.ThinkHDI.com. HDI is organized with the aid of UBM plc. UBM is the largest pure-play B2B activities organizer on earth. Our three,750+ americans, based mostly in additional than 20 countries, serve more than 50 diverse sectors. Our deep talents and passion for these sectors permit us to create useful experiences which enable our valued clientele to succeed. Please visit www.ubm.com for the latest news and assistance about UBM.
Achieves list Annual revenue, profit, and EBITDADeclares Quarterly Dividend of $0.0725 per share
trading symbol: Toronto stock change - HDI
LANGLEY, BC, March 15, 2018 /CNW/ - Hardwoods Distribution Inc. ("HDI" or the "enterprise") these days introduced monetary outcomes for the three months and whole year ended December 31, 2017. HDI is North the us's greatest wholesale distributor of architectural grade building products to the residential and business building markets, with a strong US and Canadian distribution network.
Highlights (For the three and twelve months ended December 31, 2017)
"Our annual revenue exceeded $1 billion for the primary time in our background, and we generated list earnings and EBITDA in 2017," spoke of Rob Brown, President and CEO of HDI. "We completed these consequences in opposition t the backdrop of combined market situations as the US residential construction market experienced uneven and comparatively gradual growth, and the USA change case towards hardwood plywood from China that impacted our gross margins within the 2nd half of the 12 months."
As up to now announced, on November 18, 2016, a exchange case changed into filed within the US in search of the imposition of countervailing tasks ("CVD") and antidumping tasks ("ad") in opposition t imported hardwood plywood produced in China. On April 19, 2017 the department of Commerce ("Commerce") announced a preliminary CVD of 9.89%, and on June 20, 2017 Commerce announced a preliminary advert of 57.36%. The tasks utilized to most chinese language producers, including people who HDI does business with. On November 13, 2017 Commerce announced last CVD and advert quotes of twenty-two.98% and 183.36% respectively.
The concluding section of this exchange case then passed to a separate US govt body, the international exchange commission ("ITC"), to rule on whether remaining CVD and ad tasks decided through Commerce could be affirmed or rejected. On December 1, 2017, the ITC voted affirmatively that the closing CVD and advert charges determined by using Commerce should be carried out (the "last determination").
The change case negatively affected HDI's gross margin within the second half of 2017 because of (i) a rise in the cost of definite import products as the business increased paying for from brokers instead of mill direct sourcing, to be able to lower competencies exposure to retroactive CVD and ad responsibilities; and (ii) lessen-than-anticipated product prices for hardwood plywood all over this period as significant give of items imported earlier than the imposition of last duties remained available in the market. administration estimates that because of the trade Case, annual adjusted EBITDA and fourth quarter Adjusted EBITDA have been decreased by $2.2 million and $1.2 million respectively, while annual Adjusted earnings and fourth quarter Adjusted earnings were decreased through $1.3 million and $0.7 million respectively.
"Going forward, we agree with the ultimate mixed duty cost of over 206% will make chinese hardwood plywood non-competitive within the US market," commented Mr. Brown. "about 11% of our total earnings prior to the exchange case had been affected, and we have spent the final year planning for this abilities influence. via 2017, we had been successful in securing the acceptable provide of products our valued clientele crucial and we retained our market share all through the change case method. on the identical time, we have been working with our home and foreign places supplier partners to boost reliable, choice product options to proceed to deliver our consumers going forward. The change case disruption is expected to outcome in some downward drive on our gross margin percent via to mid-2018. potentially countering this have an effect on besides the fact that children is our expectation that income will improvement from rising hardwood plywood expenses in North the usa as we flow on fee raises to the client. by means of the second half of 2018, we are expecting the current surplus of imported product within the North American market can have worked its approach through the supply chain, and pricing and margins on hardwood plywood should still begin to extra accurately reflect the new deliver dynamics."
On December 21, 2017, the us enacted H.R.1 (the "legislations"), also known as the Tax Cuts and Jobs Act. The law contains monstrous alterations to the U.S. taxation for individuals, organizations, and unincorporated groups in all industries. For HDI, the significant elements and affects of this legislations include the alternate in company tax expense from 35% to 21%, the instant expensing of definite qualified capital investments, and boundaries on the deductibility of definite hobby price. The change within the corporate tax rate going forward resulted in a one-time can charge to deferred tax cost of $1.0 million within the fourth quarter.
whereas there remains some uncertainty about how a considerable number of states will put into effect the interest deductibility provisions, as an entire, administration views the new guidelines as a good construction. Had the brand new decrease tax cost been in impact in 2017, the enterprise's professional forma Adjusted EPS would were $1.58, or eight.9% larger than reported for the 12 months. This represents a lower in earnings tax cost of $2.6 million.
In contrast, affects as a consequence of the tasks imposed on chinese language hardwood plywood coming into the U.S. are anticipated to effect in some downward force on our gross margin percent through to mid-2018. probably countering this have an impact on besides the fact that children is our expectation that income will improvement from rising hardwood plywood prices in North america as we move on fee raises to the customer. See exchange Case section for further particulars.
in terms of market outlook, the unevenness and relatively gradual boom skilled within the US residential construction market in 2017 is anticipated to proceed in 2018. Market fundamentals remain sound besides the fact that children, with US job growth and revenue ranges gaining momentum. Harvard's Joint middle for Housing reports 2017 record on "state of the nation's housing" concluded that single-family housing building, historically the greatest supply of residential investment, continues to be well under historical stages. With general housing starts at 1.three million in 2017, there's room for growth in this market because the long-term historic regular is nearer to 1.5 million annual starts. HDI expects it's going to take some years to reach the 1.5 million level, and subsequently, expects low-to-mid single digit organic market growth for its end-markets and products. within the non-residential construction market, the American Institute of Architects predicts growth of four.0% in 2018, with the strongest features predicted for the commercial sectors that HDI specializes in. The enterprise will are seeking to outperform biological market growth through our strategic initiatives.
"Our efficiency enabled us to distribute $5.6 million in dividends to buyers, which combined with share rate appreciation, contributed to a total return of 14.6% to holders of HDI shares in 2017," stated Mr. Brown. "i'm excited by way of our prospects and deeply proud of the increase and evolution of the enterprise to date. We aren't simply getting greater, we are concentrated on fine, integrity and professionalism as we create long-term price for all of our stakeholders."
summary of effects
chosen Unaudited Consolidated economic counsel (in heaps of Canadian bucks)
ended December 31
ended December 31
ended December 31
ended December 31
sales in the US (US$)
a hundred and fifty five,661
revenue in Canada
Gross income %
benefit from working actions
Add: Depreciation and amortization
2,one hundred twenty five
revenue earlier than hobby, taxes, depreciation and
Depreciation and amortization
(2,one hundred twenty five)
internet finance profits (rate)
earnings tax price
income for the length
fundamental profit per share
Diluted earnings per share
ordinary Canadian greenback trade cost for one US greenback
evaluation of particular items Affecting Comparability (in hundreds of Canadian bucks)
ended December 31
ended December 31
ended December 31
ended December 31
revenue before pastime, taxes, depreciation and
amortization ("EBITDA"), per table above
Mark-to-market adjustment on cash settled LTIPs
Adjusted EBITDA as a % of profits
earnings for the length, as said
Revaluation of deferred tax assets because of US tax reform
changes, web of tax
Adjusted earnings for the period
basic profit per share, as said
net have an impact on of above objects per share
Adjusted primary profit per share
Diluted income per share, as stated
web affect of above items per share
Adjusted diluted profit per share
outcomes from Operations - 12 months Ended December 31, 2017
For the yr ended December 31, 2017, total revenue increased with the aid of 31.four% to $1,037.0 million, from $789.three million in 2016. Of the $247.7 million 12 months-over-yr boost, $224.1 million, representing a 28.four% raise in earnings, turned into due to acquired organizations and $37.1 million, representing a 4.7% raise in earnings, became as a result of organic growth. earnings results additionally mirror a $13.5 million bad overseas exchange affect, as a result of a better Canadian dollar when translating US revenue to Canadian greenbacks for reporting applications.
HDI's US operations improved income by means of US$195.6 million, or 39.3%, to US $693.eight million. got businesses contributed income of US$172.6 million and biological boom accounted for US$23.1 million, representing a 4.6% increase in revenue. earnings in Canada improved by way of $6.1 million, or four.7%, yr-over-year. The enhance in Canadian sales changed into utterly biological and reflects HDI's success in profitable new company.
Gross profit for the 2017 12 months elevated 33.5% to $191.9 million, from $143.8 million in 2016. This growth displays the aggregate of accelerated revenue and a much better gross income margin. As a percent of earnings, gross earnings margin expanded to 18.5% from 18.2% 12 months-over-yr, basically reflecting Rugby's better margin company model, partly offset by using the negative influences of the alternate Case on gross margin.
operating fees for the 12 months ended December 31, 2017, were $142.eight million, in comparison to $104.9 million in 2016. The $37.9 million increase primarily displays expenses of $37.1 million from obtained agencies, amortization of $1.1 million involving customer relationships received in reference to the Rugby acquisition, $three.1 million of introduced fees to aid organic growth, and a rise of $0.5 million regarding mark-to-market adjustments on LTIPs. These raises have been in part offset with the aid of a $2.2 million reduction in transaction-connected expenses and a $1.7 million reduction in costs due to the have an impact on of a more robust Canadian dollar on translation of US operating charges.
For the year ended December 31, 2017, Adjusted EBITDA grew 22.0% to $56.3 million, from $46.1 million in 2016. The $10.2 million raise essentially displays the $48.1 million boost in gross earnings, in part offset by way of a $37.9 million boost in operating expenses (earlier than a decrease in transaction costs, a rise in mark-to-market changes relating to LTIPs, and an increase in depreciation and amortization).
outcomes from Operations - Three Months Ended December 31, 2017
For the three months ended December 31, 2017, total income extended 3.3% to $247.four million, from $239.4 million in 2016. Of the $eight.0 million year-over-year enhance, $7.7 million, representing a three.2% raise in sales, become because of acquired organizations and $10.6 million, representing a 4.four% raise in income, become as a result of biological growth. These sales positive factors had been partly offset via a $10.three million terrible foreign exchange influence because of an improved Canadian dollar when translating US revenue to Canadian dollars for reporting applications.
HDI's US operations, which accounted for about 87% of fourth quarter revenues, elevated revenue through US$14.0 million, or 9.0%, to US$169.6 million. acquired businesses contributed income of US$6.1 million and US operations achieved biological boom of US$7.9 million, representing a 5.1% enhance in sales. sales in Canada, which comprised about 13% of fourth quarter revenues, were rather flat at $31.8 million, in comparison to $31.7 million in the identical period closing yr.
Fourth quarter gross profit improved to $forty four.5 million, an increase of 2.3% from $43.5 million in this fall 2016. The 12 months-over-12 months growth displays larger revenue profits, in part offset via the bad affects of the exchange Case on gross margin. As a percentage of income, fourth quarter gross earnings margin was 18.0% in comparison to 18.2% in this autumn 2016.
working costs for the three months ended December 31, 2017 had been $35.1 million, in comparison to $34.eight million in this autumn 2016. The $0.3 million raise reflects operating fees of $1.7 million from acquired agencies and $0.9 million of introduced expenses to support biological growth. These raises had been partly offset with the aid of a $0.three million discount in charges involving the mark-to-market adjustment on LTIPs, a $1.four million decrease due to the have an impact on of a far better Canadian dollar on translation of US working charges, a $0.1 million yr-over-12 months lower in acquisition-related prices, and a decrease in amortization of $0.5 million involving client relationships got in connection with the Rugby acquisition.
Fourth quarter Adjusted EBITDA become $10.7 million, a decrease of $0.2 million from Adjusted EBITDA of $10.9 million in this autumn 2016. The alternate in Adjusted EBITDA displays the $1.2 million increase in operating costs (earlier than a lower in transaction expenses, mark-to-market alterations regarding LTIPs, and depreciation and amortization), mostly offset with the aid of the $1.0 million increase in gross income.
Fourth quarter Adjusted EBITDA turned into reduced by an estimated $1.2 million as it relates to the trade Case. As a percent of earnings, Adjusted EBITDA margin turned into four.3% within the fourth quarter of 2017, in comparison to four.6% within the same quarter closing yr.
A greater particular discussion of the enterprise's monetary performance may also be present in HDI's 2017 management's discussion and analysis (MD&A). The MD&A should be posted, together with the enterprise's audited fiscal statements, on SEDAR (www.sedar.com) and on the enterprise's web page (www.hardwoods-inc.com) on or earlier than March 15, 2018.
About Hardwoods Distribution Inc.
HDI is North the united states's greatest wholesale distributor of architectural grade constructing items to the residential and business building sectors. The company operates a North American network of sixty two distribution centres, as well as one sawmill and kiln drying operation.
Non-GAAP Measures - EBITDA
References to "EBITDA" are to income earlier than hobby, salary taxes, depreciation and amortization, where activity is described as net finance costs as per the consolidated remark of comprehensive revenue. additionally, this press unencumber references definite EBITDA Ratios, corresponding to EBITDA margin (being EBITDA as a percent of revenues). in addition to income, HDI considers EBITDA and EBITDA Ratios to be helpful supplemental measures of the enterprise's capacity to satisfy debt service and capital expenditure necessities, and interprets traits in EBITDA and EBITDA Ratios as a hallmark of relative operating performance.
References to "Adjusted EBITDA" are EBITDA as described above, earlier than certain gadgets regarding company acquisition activities. "Adjusted EBITDA margin" is as defined above, earlier than certain objects involving enterprise acquisition actions, mark-to-market alterations, and revaluation of deferred tax belongings. References to "Adjusted earnings", "Adjusted fundamental income per share", and "Adjusted diluted earnings per share" are profit for the length, basic income per share, and diluted income per share, before definite objects related to company acquisition activities, mark-to-market alterations, and revaluation of deferred tax belongings. The aforementioned adjusted measures are mutually referenced as "the Adjusted Measures". HDI considers the Adjusted Measures to be advantageous supplemental measures of the business's profitability, its skill to fulfill debt provider and capital expenditure requirements, and as an indicator of relative working performance, before considering that the influence of company acquisition actions.
EBITDA, EBITDA Ratios, and the Adjusted Measures (together "the Non-GAAP Measures") are not measures identified through overseas monetary Reporting necessities ("IFRS") and don't have a standardized which means prescribed by way of IFRS. traders are advised that the Non-GAAP Measures should still not substitute income, salary per share or money flows (as decided based on IFRS) as a hallmark of our efficiency. HDI's formulation of calculating the Non-GAAP Measures may additionally fluctuate from the strategies used via other issuers. for this reason, Non-GAAP Measures can also no longer be corresponding to equivalent measures introduced by way of different issuers.
CAUTIONARY observation involving forward looking counsel
This information unlock comprises forward-looking statements. These contain frequent and unknown dangers, uncertainties and other factors that can cause precise results, efficiency or achievements or industry effects to be materially distinct from any future results, performance or achievements expressed or implied by using such forward-looking statements. These ahead-searching statements are recognized by the use of terms and phrases such as "anticipate", "agree with", "estimate", "predict", "may additionally", "plan", "will", and equivalent terms and phrases, including references to assumptions. Such statements may involve, however don't seem to be restrained to: Going ahead, we trust the remaining mixed responsibility fee of over 206% will make chinese hardwood plywood non-aggressive in the US market; we now have been working with our home and overseas supplier companions to advance official, option product solutions to proceed to provide our valued clientele going ahead; the change case disruption is anticipated to effect in some downward force on our gross margin percentage via to mid-2018; potentially countering this influence although is our expectation that income will advantage from rising hardwood plywood costs in North the us as we pass on expense raises to the consumer; with the aid of the 2d half of 2018, we predict the latest surplus of imported product within the North American market may have worked its approach through the supply chain, and pricing and margins on hardwood plywood should start to more precisely replicate the new give dynamics; there is still some uncertainty about how numerous states will implement the activity deductibility provisions; in terms of market outlook, the unevenness and comparatively sluggish growth skilled in the US residential development market in 2017 is expected to continue in 2018; with general housing begins at 1.three million in 2017, there's room for increase during this market as the lengthy-term old average is nearer to 1.5 million annual begins; HDI expects it will take some years to attain the 1.5 million degree, and in consequence, expects low-to-mid single digit organic market boom for its end-markets and products; in the non-residential construction market, the American Institute of Architects predicts increase of four.0% in 2018, with the strongest positive factors predicted for the commercial sectors that HDI makes a speciality of; and the company will are looking for to outperform organic market boom via our strategic initiatives.
These forward-looking statements replicate current expectations of administration concerning future hobbies and operating performance as of the date of this information release. forward-searching statements contain significant hazards and uncertainties, should still no longer be read as ensures of future performance or outcomes, and may not necessarily be correct indications of whether or now not such outcomes should be carried out. a couple of elements might trigger exact consequences to differ materially from the effects discussed within the ahead-looking statements, together with, but not restricted to: countrywide and local company circumstances; political or economic instability in local markets; competition; consumer preferences; spending patterns and demographic developments; legislations or governmental legislation; acquisition and integration risks.
besides the fact that children the ahead-looking statements contained in this news release are based upon what management believes to be low-budget assumptions, administration can not guarantee buyers that exact consequences will be in step with these forward-looking statements. The forward-looking statements replicate administration's present beliefs and are in accordance with tips at present purchasable.
All ahead-looking guidance during this news free up is qualified in its entirety through this cautionary observation and, except as can be required through legislations, HDI undertakes no obligation to revise or replace any ahead-searching suggestions as a result of new information, future movements or otherwise after the date hereof.
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