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QQ0-400 - HDI Qualified Customer Support Specialist - Dump Information

Vendor Name : HDI
Exam Code : QQ0-400
Exam Name : HDI Qualified Customer Support Specialist
Questions and Answers : 120 Q & A
Updated On : April 24, 2018
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HDI QQ0-400 Exam (HDI Qualified Customer Support Specialist) Detailed Information

Professional Certifications
Each HDI Certification reflects the level of knowledge required for specific roles, ranging from Customer Service Representative to Support Center Director. HDI offers training that aids individuals in preparing for the certification exams while building their knowledge and developing skills based on the certification standards. The open standards can also be studied independent of any training, and will prepare individuals for the certification exam. In addition to these role based certifications, HDI offers certification in KCS Principles and ITIL Foundation®.
View a complete list of HDI certification courses and get started today!
See HDI Certification Courses >>
HDI Certification Standards
The competencies for HDI Certifications are identified and approved by the HDI International Certification Standards Committee. It is the committee’s intent to recognize the breadth of knowledge required, document the needed skills, and provide leadership to the support industry on the meaning of certification in customer service and technical support organizations.
The HDI Certification Standards are open standards that are independent of any training curriculum. HDI Certification objectives are published to allow organizations to benefit from the core competencies identified by our International Certification Standards Committees. The HDI Standards may be purchased separately. HDI members may download the standards for free.
HDI Support Center Certification
HDI Support Center Certification is an award that recognizes a support center's commitment to excellence, efficiency, and service quality based on the HDI Support Center Standard. The Standard was developed by the HDI International Certification Standards Committee which consists of more than 25 practitioners and experts from around the world. The certification program conforms to existing international quality standards such as the European Foundation for Quality Management (EFQM).
Certification Courses
HomeCertificationProfessional CertificationsCertification Courses
HDI provides training and testing for certification that equips individuals with the conceptual knowledge and practical skills they need to thrive in their support organizations. Expanding customer service skills, service management processes, and awareness of industry-standard best practices, HDI certification and training helps IT support and service management professionals develop and promote their skills and abilities.
Role and Knowledge Based
HDI certifications reflect the level of knowledge required for specific roles, ranging from Customer Service Representative to Support Center Director. In addition, HDI offers certification in KCSSM Principles and ITIL Foundations. All HDI certifications are designed to build and advance the competencies of support professionals, providing their organizations with measurable assets.
Are you interested in achieving your own certification? Please take a look at the certification courses listed below. If you have any questions, please contact an account manager or call our Customer Care Center at 1.800.248.5667 for immediate assistance.
HDI Customer Service Representative Public Classroom Virtual Classroom Online Course Onsite
Discover how to make every customer interaction a great one.
HDI Support Center Analyst Public Classroom Virtual Classroom Online Course Onsite
Develop the skills to create exceptional customer experiences.
HDI Desktop Support Technician Public Classroom Virtual Classroom Online Course Onsite
Master the skills and processes for extraordinary desk-side support.
HDI Technical Support Professional Public Classroom Virtual Classroom Online Course Onsite
Enhance the skills to elevate the customer experience
HDI Support Center Team Lead Public Classroom Virtual Classroom Online Course Onsite
Hone the essential leadership skills required to enhance team performance.
HDI Support Center Manager Public Classroom Virtual Classroom Onsite
Leverage people, processes, and technology to meet service demands.
HDI Desktop Support Manager Public Classroom Virtual Classroom Onsite
Master the skills and processes for extraordinary desk-side support.
HDI Support Center Director Public Classroom Onsite
Strategically lead the service and support organization and increase business value.
KCS Foundation Public Classroom Virtual Classroom Online Course Onsite
Gain awareness of knowledge management best practices and concepts of the KCS methodology
KCS Principles Public Classroom Virtual Classroom Onsite
Learn the practical steps for capturing, storing, and successfully reusing knowledge
HDI Problem Management Professional Public Classroom Virtual Classroom Onsite
Refine your problem management skills to handle incidents before they begin.
HDI Certified Instructor Public Classroom Virtual Classroom Onsite
Gain or further your recognition as an industry expert when you get authorized to deliver HDI courses.
ITIL® Foundation Public Classroom Onsite
Learn the language of IT Service Management and the processes that support it.
Coaching Skills for Quality Support Public Classroom Onsite
Coaching skills to improve quality processes and practices in technical service and support organizations.
Online Exam Retake Fee Public Classroom Onsite
Online Exam Retake Fee
Annual Exam Insurance Public Classroom Onsite
Exam Insurance
Online Exam Extension Fee Public Classroom Onsite
Online Exam Extension Fee
Certification Standards
HomeCertificationCertification Standards
The competencies for HDI Certifications are identified and approved by the HDI International Certification Standards Committee. It is the committee’s intent to recognize the breadth of knowledge required, document the needed skills, and provide leadership to the support industry on the meaning of certification in customer service and technical support organizations.
The HDI Certification Standards are open standards that are independent of any training curriculum. HDI Certification objectives are published to allow organizations to benefit from the core competencies identified by our International Certification Standards Committees. The open standards can also be studied independent of any training, and will prepare individuals for the certification exam.
All HDI Certification Exams are based solely on the HDI Certification Standards and not on the content in the HDI Courses. HDI Courses are designed to assist a student preparing for an HDI Certification Exam. They reinforce the core concepts of the HDI Certification Standards and provide skills building opportunities for the attendees.
HDI Support Center Certification is the ultimate recognition for your support center's commitment to excellence, efficiency, and service quality. The certification is based on the HDI Support Center Standard, an internationally recognized standard developed by the HDI International Certification Standards Committee. This committee is comprised of support industry practitioners and experts from across the world.
Benefits of Certification
Operational Efficiencies
Organizations find tremendous value in the certification process because it unites their support management and teams around a common mission. Those who have received certification report that the process helped their organization align with the corporate business objectives, improved operational efficiencies and effectiveness, increased employee productivity, optimized performance monitoring and reporting, and fostered customer satisfaction and retention.
Recognition
Show both your customers and the industry at large that providing the highest quality service is of paramount importance to your business model. Certification provides ample opportunity to publicize and promote your support center’s achievement to your executive management team, your customers, and your industry peers.
Employee Morale and Retention
Earning the certification affirms your support center is a positive and rewarding working environment — an environment dedicated to employee training, career development, recognition, and productivity.
Competitive Advantage
Achieving certification recognizes your successful pursuit of optimal service quality and helps you attract new customers and keep existing ones. Place the HDI Certified Support Center logo on your marketing materials, business cards, and signage, and show the world that you’ve joined an elite community of world-class support centers.
Read about Aetna's journey to excellence.
How to Become Certified
To become an HDI Certified Support Center, your support center must achieve a minimum score in each of eight categories, as well as a minimum overall score. An on-site audit of your support center will be conducted by an HDI Certified Auditor.
The certification is valid for two years. To maintain the certification, your support center must demonstrate a continued commitment to the HDI Support Standard by passing a renewal audit every two years following the initial certification.
Watch how Canon Solutions America became HDI Certified for Exceptional Technical Support.
Prices
HDI Support Center Certification Audit: $30,000
HDI Support Center Certification Renewal Audit: $18,000
Pricing is for a single support center at a single location supporting a single customer base. Custom pricing may be required when the support center is located at multiple sites or services multiple customers. Auditor travel expenses are billed separately.
A 10% discount is available to clients who purchased HDI Support Center Certification Audit within 6 months of receiving a HDI Support Center Best Practices Assessment.

QQ0-400 Questions and Answers

QQ0-400 HDI Qualified Customer Support Specialist

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QQ0-400 Certification Brain Dumps Source : HDI Qualified Customer Support Specialist

Test Code : QQ0-400
Test Name : HDI Qualified Customer Support Specialist
Vendor Name : HDI
Q&A : 120 Brain Dump Questions

HDI Qualified Customer Support

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Nominations Now Open For the 2018 HDI trade Awards | killexams.com real questions with brain dumps

HDI 2018 Conference &amp; Expo</b>" data-reactid="11">Awards recognize the proper individuals, groups, and businesses in the technical service and aid trade - winners might be honored on the HDI 2018 conference & Expo

HDI Industry Awards. Each year, these awards are given to the individuals, teams, and organizations that have enhanced their technical service and support through exceptional leadership and vision, the integration of best practices, stakeholder involvement, business alignment, and achievement of the highest standards of quality and customer satisfaction. Winners of the awards will be honored at a ceremony held during the <a target="_blank" href="http://www.hdiconference.com/?utm_source=PRNewswire&amp;utm_medium=PressRelease&amp;utm_campaign=_membership&amp;utm_content=Nominations_Now_Open_For_the_2018_HDI_Industry_Awards" rel="nofollow noopener">HDI 2018 Conference &amp; Expo</a> next spring in <span class="xn-location">Las Vegas</span>." data-reactid="12">COLORADO SPRINGS, Colo., Sept. 7, 2017 /PRNewswire/ -- HDI, the first membership association and certification physique created for the technical service and guide industry, is now accepting entries for the 2018 HDI business Awards. each and every year, these awards are given to the individuals, groups, and corporations which have more suitable their technical carrier and assist via excellent leadership and imaginative and prescient, the integration of best practices, stakeholder involvement, enterprise alignment, and success of the optimum requisites of first-class and client satisfaction. Winners of the awards will be honored at a ceremony held right through the HDI 2018 convention & Expo subsequent spring in Las Vegas.

Nominations Now Open For the 2018 HDI industry Awards

extra

Awards nominations will be accepted through October 31, 2017. For extra information and to post a nomination in any of the six award classes, talk over with ThinkHDI.com/Awards.

"Professionally speaking, there are few issues more desirable than being diagnosed for our accomplishments," noted Leslie cook, director of membership, HDI. "here's very true for those in tech assist—who deliver so lots value to the client, and do it in an trade that hinges on the capacity to adapt with an ever-altering technological panorama."

Entries should be reviewed with the aid of a team of certified and committed judges who will opt for probably the most imaginative and artistic submissions. This year's awards application will honor the correct people and businesses in here six categories:

  • HDI Analyst of the 12 months* Honoring the trade's suitable first-level guide analyst.
  • HDI laptop help Technician of the 12 months*Honoring the trade's properly desktop aid technician.
  • HDI manager of the year*Honoring an internal or external help manager who has excelled inside his or her organization and advanced the occupation of technical provider and help.
  • HDI team Excellence* Honoring top-quality-in-classification technical support businesses that carry the maximum degree of client service and technical guide.
  • HDI native Chapter Officer of the year*Honoring a hard-working volunteer and contributor from the HDI local chapter neighborhood.
  • HDI hall of FameHonoring influential participants of the tech guide group for his or her awesome contributions to HDI.
  • *Awards backed by using Robert Half technology.

    each and every award addresses a selected area of technical guide, and applicants are requested to reveal how they have more desirable the photograph of the assist trade through achieving the maximum requirements of great and consumer pride.

    HDI to honor the industry's finest with these prestigious awards."" data-reactid="36">"regularly the first or most established touchpoint for shoppers, a tech aid team is tremendously impactful to a business and will be diagnosed as such through crew leaders," observed John Reed, senior executive director for Robert Half know-how. "in the event you validate and empower your help crew, it leads to a cheerful and productive group of workers—and finally, convinced consumers. We're delighted to accomplice with HDI to honor the industry's optimum with these prestigious awards."

    HDI and Robert Half expertise encourage IT service and help centers international to observe for each and every of the categories and nominate deserving recipients for these prestigious honors. For greater counsel on the HDI trade Awards, consult with: ThinkHDI.com/Awards

    HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at <a target="_blank" href="http://www.thinkhdi.com/?utm_source=PRNewswire&amp;utm_medium=PressRelease&amp;utm_campaign=_membership&amp;utm_content=Nominations_Now_Open_For_the_2018_HDI_Industry_Awards" rel="nofollow noopener">www.ThinkHDI.com</a>.&nbsp; HDI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit&nbsp;<a target="_blank" href="http://www.ubm.com/?utm_source=PRNewswire&amp;utm_medium=PressRelease&amp;utm_campaign=_membership&amp;utm_content=Nominations_Now_Open_For_the_2018_HDI_Industry_Awards" rel="nofollow noopener">www.ubm.com</a>&nbsp;for the latest news and information about UBM.&nbsp;" data-reactid="38">About HDIFounded in 1989, HDI is the first membership association and certification physique created for the technical help trade. considering the fact that then, HDI has remained the source for professional development by way of providing the elements essential to advertise corporation-broad success via first-rate consumer service. In other phrases, we help authorities in carrier management more desirable serve purchasers. We try this through facilitating collaboration and networking, hosting acclaimed conferences and events, producing prominent publications and research, certifying and working towards thousands of gurus every year, and connecting answer suppliers with practitioners. study extra at www.ThinkHDI.com.  HDI is prepared through UBM plc. UBM is the greatest pure-play B2B activities organizer on this planet. Our 3,750+ people, based mostly in additional than 20 international locations, serve greater than 50 distinct sectors. Our deep skills and keenness for these sectors allow us to create helpful experiences which allow our valued clientele to be triumphant. Please visit www.ubm.com for the newest news and counsel about UBM. 

    Story Continues


    HDI partners with Microsoft to develop New era of Certification | killexams.com real questions with brain dumps

    center of attention on 'delicate' capabilities to increase excellent of IT service and guide

    HDI, the area's largest membership affiliation for IT service and support experts and the premier certification physique for the business, has introduced that it has recently signed an contract with Microsoft agency to improve what Microsoft is looking 'a new generation of Certification' (NGC).

    under the phrases of the agreement, the NGC will be awarded to people who possess each Microsoft certified technical knowledge, in addition to HDI help middle Analyst Certification, starting autumn 2007.

    Microsoft's New generation Certification application for IT provider and help experts focuses on each technical capabilities in designing, developing, enforcing and assisting solutions with Microsoft products, as smartly because the client carrier and IT provider administration abilities including business tactics, situation capturing and verbal exchange, which might be core aspects of HDI certification.

    the new certification is expected to increase the high-quality of IT service and support international, via encouraging firms to focal point equally on consumer carrier and technical assist skills. probably the most fresh HDI Practices and revenue Survey reports that soft knowledge are the most coveted advantage for a help knowledgeable, with 98 p.c of respondents viewing them as very crucial.

    bill Wall, Director of Certification, Microsoft business enterprise, commented, "The evolving help trade demands that IT carrier and help specialists be now not only technically qualified to resolve problems, however also have the consumer carrier and IT carrier management talents fundamental to satisfy the customer. Microsoft acknowledges that providing excessive nice service and support requires greater than simply technical advantage and figuring out; customer provider and IT provider management capabilities are additionally essential."

    "making a choice on a certification to fulfill these requirements changed into accomplished with cautious consideration. In HDI we selected a diagnosed international trade chief that turned into focused on carrier management abilities and that turned into know-how impartial. HDI Certification mixed with Microsoft's Certification meets the needs of the help trade," Wall added.

    all over the old two years, HDI-MEA has already trained greater than 1800 guide center experts within the center East and Africa area by myself; besides the fact that children the new partnership permits HDI-MEA to certify all gurus to fulfill the new Microsoft necessities.

    HDI certification workshops are highlights at the HDI-MEA 2007 conference and Expo, being held in Cairo for the 2d 12 months from may additionally 26 -31 at the resort Intercontinental-metropolis Stars. under the theme of "Gateway to New Horizons," the experience aspects overseas specialists and true executives on an all-new agenda concentrated on globalization, outsourcing, call middle, and IT services top of the line practices.

    "The center East is fitting a really critical overseas hub for the call core, outsourcing, and IT carrier and assist industries, and initiatives such as this may support to create extra growth and generate more employment alternatives. HDI-MEA is able to guide the new Microsoft certification requirement with HDI practising during the vicinity automatically. This partnership underscores the firm's dedication to proposing very high specifications of coaching and certification globally to encourage extra maturation of the foreign help industry," stated Moustafa Kadous, President and Chief operating Officer, HDI-MEA.

    HDI-MEA serves seventy one international locations with headquarters in Dubai, UAE, and help offices in Egypt and Saudi Arabia. For more assistance, talk over with www.hdi-mea.com.

    About HDI CertificationsHDI Certifications are constructed on specifications determined by way of an independent committee of international industry specialists and practitioners. success of HDI Certification demonstrates that people keep in mind the consumer carrier advantage and aid center approaches required to supply fine IT provider and support. each HDI Certification is designed to replicate the level of advantage required for that particular function, starting from customer provider consultant to aid middle Director. For extra suggestions, seek advice from www.hdi-mea.com.

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    HDI proclaims industry award winners. | killexams.com real questions with brain dumps

    Ron Muns Lifetime achievement Award - Katherine Spencer Lee, Robert Half expertise

    during her career, Katherine Spencer Lee has brought strategic vision and leadership to the IT service and technical guide industry. As an advocate of knowledgeable practising and certification, Katherine led the transition faraway from the ancient observe of just hiring anyone to fill open positions, to bringing on board probably the most qualified assist gurus, with proven consumer carrier potential, technical capabilities, and expert certifications. She has been a member of HDI given that 2001, serving on the HDI Strategic Advisory Board for three years and as chair for one year. She turned into instrumental in growing to be the native chapters on the grassroots level, bringing notion management to the assembly agendas, and inspiring lots of her colleagues to run for native chapter leadership positions.

    The Ron Muns Lifetime fulfillment Award, which was created in honor of HDI's founder and the father of the provider and aid trade, acknowledges people for his or her contributions, enthusiasm, and tireless efforts to advance the carrier and technical assist trade. The award, in its fourth 12 months, honors a pretty good chief who has made lasting contributions to the IT carrier and technical aid industry.

    For greater advice about HDI, visit www.ThinkHDI.com, call 800.248.5667, or e-mail at aid@ThinkHDI.com.

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