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P2060-002 - IBM Managed File Transfer Technical Mastery Test v1 - Dump Information

Vendor Name : IBM
Exam Code : P2060-002
Exam Name : IBM Managed File Transfer Technical Mastery Test v1
Questions and Answers : 33 Q & A
Updated On : March 18, 2019
PDF Download Mirror : P2060-002 Brain Dump
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IBM P2060-002 Exam (IBM Managed File Transfer Technical Mastery Test v1 ) Detailed Information

P8060-002 Test Information / Examination Information


Number of questions : 33
Time allowed in minutes: 75
Required passing score : 75%
Languages : English


P8060-002 Objectives


P2060-002 Questions and Answers

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P2060-002 IBM Managed File Transfer Technical Mastery Test v1

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P2060-002 exam Dumps Source : IBM Managed File Transfer Technical Mastery Test v1

Test Code : P2060-002
Test Name : IBM Managed File Transfer Technical Mastery Test v1
Vendor Name : IBM
Q&A : 33 Real Questions

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IBM IBM Managed File Transfer

At 5.2% CAGR, Managed File transfer software Market size to attain 1510 million USD via 2025 | killexams.com Real Questions and Pass4sure dumps

Feb 12, 2019 (Heraldkeeper by way of COMTEX) -- In 2018, the international Managed File transfer utility market dimension turned into 1010 million US$ and it's anticipated to attain 1510 million US$ with the aid of the conclusion of 2025, with a CAGR of 5.2% all over 2019-2025.

Managed file transfer (MFT) is a kind of software used to deliver relaxed inner, external and advert-hoc data transfers via a community. MFT items are constructed using the FTP community protocol. despite the fact, as a result of federal laws require that MFT products meet strict regulatory compliance standards, they include mechanisms to be certain a stronger degree of safety and support preserve suggestions private.

Request a pattern report of Managed File switch software Market at:https://www.marketstudyreport.com/request-a-sample/1533277?utm_source=marketwatch.com&utm_medium=AN

out there, Managed File transfer application are numerous. in line with the different demand objects, lengthy and brief income channels are all flourishing.

Managed File transfer utility advertising and marketing channels may also be divided into two types: 1) business enterprise direct distribution channels, particularly, the Managed File transfer utility manufacturers without delay provide Managed File switch software to the downstream trade agencies. 2) corporations oblique distribution channels. The patrons peculiarly applies direct distribution channel for individual parameters of Managed File transfer utility.

there is an important market forward of the Managed File transfer application. The market channel is fundamental to each manufacture and they're paying more and more consideration to their channel constructing.

customer are regarding more on the product nice and funtions. So, apart from all the distributors and direct advertising, they're additionally agree with their features, making bound that both products and functions are superior than the opponents.

Ask for bargain on Managed File switch application Market file at:https://www.marketstudyreport.com/investigate-for-discount/1533277?utm_source=marketwatch.com&utm_medium=AN

Enumerating a rough coverage of the Managed File switch application market research file:

An in-depth portrayal of the regional landscape of the Managed File switch application market:

? The research analyze enumerates the regional spectrum of this industry in flawless aspect, segmenting it into united states, China, Europe, Japan, Southeast Asia & India.

? guidance bearing on the market share held by every topography as neatly as the ability and the growth prospects had been offered meticulously.

? The increase expense that each area is predicted to register over the projected timeline has been outlined in the examine.

an in depth cowl-up of the competitive terrain of the Managed File transfer application market:

? The report within the Managed File switch software market is inclusive of an in-depth analysis of the competitive spectrum of this business sphere, that almost contains establishments corresponding to IBM, Axway, Saison counsel methods, OpenText(Hightail), CA applied sciences, Accellion, GlobalSCAPE, Primeur, Signiant, Ipswitch, Micro focal point, TIBCO, Attunity and SSH (Tectia.

? particulars like the income enviornment and the market share held through every vendor in the enterprise had been enumerated.

? further, the document encompasses particulars concerning the items developed through the manufacturers in query, with product standards and their respective applications.

? a quick overview of the enterprise as smartly as the cost models and the gross margins have additionally been outlined within the record.

a few other takeaways from the research analyze on the Managed File transfer software market:

? The product spectrum of the Managed File transfer software market, inherently segmented into system-centric File transfer, americans-centric File switch and intense File transfer.

? large records referring to the market share procured via each product in query, in tandem with the income they account for in the market as well because the creation growth.

? an extensive run-through of the Managed File switch software market application spectrum, pervasively categorized into BFSI, Media & amusement, Retail, Manufacturing, Telecommunication and Others.

? particulars concerning the market share that each and every utility is held liable for, as well as information concerning the product consumption by each and every utility and the increase expense at which each utility segment is anticipated to register over the forecast timeframe.

? a few essential particulars concerning parameters such as the market attention fee and the construction cost of raw material.

? The expense traits normal in the Managed File switch application market as neatly as the anticipated growth tendencies for this vertical.

? An in-depth comparison of the advertising approach, which comprises the advertising channels deployed with the aid of leading vendors for product commercialization (like direct/oblique advertising).

? essential details related to the market positioning as smartly as the advertising and marketing channel construction trend. speakme of the market positioning, the record is also inclusive of a discussion that elaborates on manufacturer administration, target consumers, and a lot of pricing concepts.

? The distributors forming a part of the supply chain, in tandem with the suppliers and fluctuating uncooked fabric tendencies.

? The manufacturing cost constitution, inclusive of labor expenditure and manufacturing can charge, as well as guidance referring to industrial chain evaluation, downstream consumers, and sourcing recommendations.

For more details On this record:https://www.marketstudyreport.com/stories/international-managed-file-switch-utility-market-measurement-popularity-and-forecast-2019-2025

related experiences:

1. international Recruitment Market measurement, popularity and Forecast 2019-2025

Recruitment (hiring) is a core characteristic of human useful resource management. Recruitment refers back to the system of finding and hiring the best-certified candidate (from inside or backyard of a firm) for a job opening, in a well timed and within your budget manner. The recruitment procedure contains examining the requirements of a job, attracting personnel to that job, screening and deciding upon applicants, hiring, and integrating the brand new worker to the company. internet-primarily based technologies to support all facets of recruitment have develop into common.

examine greater: https://www.marketstudyreport.com/reviews/international-recruitment-market-dimension-status-and-forecast-2019-2025

2. international Cloud Computing Stack Layers Market dimension, reputation and Forecast 2019-2025

The leading players in European market are Amazon web capabilities, Salesforce, Microsoft Azure, IBM, Google Cloud Platform, SAP, Rackspace, H&P Helion, OVH, Avaya and Oracle, which occupied about 75% market share in 2016. Cloud Computing Stack Layers is certainly used for 2 functions: industrial Use, Public features, different. And industrial use turned into essentially the most normal type which took up about 70% of the world total in 2016. In 2018, the global Cloud Computing Stack Layers market size turned into xx million US$ and it is expected to attain xx million US$ by using the end of 2025, with a CAGR of xx% throughout 2019-2025.

read more: https://www.marketstudyreport.com/stories/world-cloud-computing-stack-layers-market-size-reputation-and-forecast-2019-2025

Contact Us:

company revenue,Market examine record LLCPhone: 1-302-273-0910Toll Free: 1-866-764-2150Email: income@marketstudyreport.com


Managed File switch utility Market to Witness big growth by means of Key avid gamers: IBM, Axway, Saison advice programs | killexams.com Real Questions and Pass4sure dumps

Managed File transfer Softwarr Market via functions BFSI, Media & entertainment, Retail

This press unlock became orginally allotted by way of SBWire

Edison, NJ -- (SBWIRE) -- 01/18/2019 -- HTF MI these days introduced global Managed File switch software Market examine with concentrated method on market measurement & volumes by using utility, industry specific method, product class, gamers, and construction & Consumption evaluation due to the fact that important elements, can charge constitution and regulatory factors. At existing, the market is establishing its presence and some of the important thing players from the comprehensive look at are IBM, Axway, Saison tips techniques, OpenText(Hightail), CA technologies, Accellion, GlobalSCAPE, Primeur, Signiant, Ipswitch, Micro center of attention, TIBCO, Attunity & SSH (Tectia).

The file presents a finished evaluation of the market. It does so by way of in-depth qualitative insights, ancient records, and verifiable projections about market measurement. The projections featured within the file have been derived using confirmed analysis methodologies and assumptions.

Get the inside scoop of the sample report @: https://www.htfmarketreport.com/pattern-file/1513679-world-managed-file-transfer-application-market-13

Market segmentationOn The groundwork Of category: , device-centric File transfer, people-centric File transfer & extreme File TransferOn The groundwork Of functions/ conclusion users: BFSI, Media & amusement, Retail, Manufacturing, Telecommunication & OthersOn The basis Of regions: united states, Europe, China, Japan, Southeast Asia, India & principal & South the united states

This look at also contains business profiling, product picture and necessities, sales, market share and phone assistance of numerous international, regional, and native carriers of international Managed File switch application Market, a few of them are IBM, Axway, Saison suggestions methods, OpenText(Hightail), CA applied sciences, Accellion, GlobalSCAPE, Primeur, Signiant, Ipswitch, Micro focal point, TIBCO, Attunity & SSH (Tectia). The market competitors is invariably growing bigger with the upward push in technological innovation and M&A activities in the trade. furthermore, many native and regional providers are offering particular application items for numerous conclusion-clients. the new vendor entrants out there are finding it hard to compete with the international companies in response to excellent, reliability, and innovations in expertise.

** The Values marked with XX is confidential information. to grasp extra about CAGR figures fill on your assistance the use of below enquiry hyperlink or e-mail us at revenue@htfmarketreport.com so that our enterprise building executive can get in touch with you.

Enquire for customization in report @ https://www.htfmarketreport.com/enquiry-earlier than-purchase/1513679-global-managed-file-transfer-software-market-13

Highlights about report insurance:- an entire heritage evaluation, which comprises an assessment of the world Managed File switch application market- important adjustments in Managed File transfer software market dynamics- Managed File switch software Market segmentation up to the second & third degree regional bifurcation- historic, latest, and projected measurement of the world Managed File transfer utility market with appreciate to each value (revenue) and volume (creation & Consumption)- Reporting and assessment of recent Managed File switch software industry traits- Managed File switch software Market shares and strategies of key avid gamers- rising area of interest segments and regional markets- An goal evaluation of the trajectory of the Managed File switch application market- strategies to corporations for strengthening their foothold in the Managed File switch utility market

additionally the export and import policies that can make a right away affect on the international Managed File transfer utility market. This study consists of a EXIM* connected chapter on the Managed File transfer application market and all its linked corporations with their profiles, which offers effective records pertaining to their outlook in terms of price range, product portfolios, funding plans, and advertising and business techniques.

buy this analysis file @ https://www.htfmarketreport.com/buy-now?structure=1&record=1513679

There are 15 Chapters to display the global Managed File transfer software market.

desk of Contents1 Market Overview1.1 global Managed File transfer software Introduction1.2 Market evaluation with the aid of Type1.3 Market analysis by using Applications1.4 Market evaluation by using Regions1.5 Market Dynamics1.5.1 Market Opportunities1.5.2 Market Risk1.5.three Market riding force

2 producers Profiles2.1.1 business Overview2.1.2 Managed File transfer utility class and Applications2.1.three Managed File transfer application earnings, price, earnings, Gross Margin and Market Share (2016-2017)

3 international Managed File switch SoftwareMarket competition, by way of Manufacturer4 global Managed File transfer SoftwareMarket analysis by way of Regions5 location 1, type, application and producers.

10 world Managed File transfer utility Market phase with the aid of Type11 Managed File transfer software Market section via Application12 Managed File transfer software Market Forecast (2019-2025)13 sales Channel, Distributors, traders and Dealers14 analysis Findings and Conclusion15 Appendix....persisted

finished report on Managed File switch utility market record unfold throughout a hundred+ pages, record of tables & figures, profiling 10+ agencies. read precise Index of full analysis examine at @ https://www.htfmarketreport.com/reviews/1513679-world-managed-file-switch-utility-market-13

Thanks for analyzing this text; that you may also get particular person chapter shrewd section or area intelligent file version like North the us, Europe or Asia.

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IBM Enhances UX and Cloud Deployment and Monitoring Capabilities of its MFT Portfolio | killexams.com Real Questions and Pass4sure dumps

Given the speed of present day business operations, stringent facts security and regulatory compliance mandates, managed file transfer (MFT) is a crucial capacity for businesses.

IBM these days introduced a few new features and capabilities to fulfill these critical requirements for MFT options and is executing neatly against an advanced roadmap for this product portfolio.

This file gives details about how IBM is modernizing MFT options for evolving company IT requirements.Key messages:

  • facts protection and regulatory compliance requirements and the need for agility are using the adoption of up to date MFT solutions.
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    Practice with Puppet examples to improve VM management | killexams.com real questions and Pass4sure dumps

    Puppet is a sophisticated tool for pushing software, networks, storage configuration and applications onto a VM...

    farm. By learning from the following Puppet examples, you can use it to better manage VMs.

    The capabilities of Puppet

    You can see what Puppet does at a glance by looking at the Puppet example below, which is included in the examples folder of the software.

    This creates a file named /tmp/dansfile and writes "dan is awesome."

    # This is a simple smoke test# of the file_line resource type.file { '/tmp/dansfile':  ensure => file,}-> file_line { 'dans_line':  line => 'dan is awesome',  path => '/tmp/dansfile',}

    You can run this in one of two ways: the push model and the pull model. In the push model, you instruct the Puppet main server -- the name of which must be puppet -- to send configuration updates to all of the nodes. In the pull model, you can instruct the nodes to pull updates from the Puppet server at a set frequency.

    In addition to Python, which can help admins manage VMs, Ruby on Rails can extend the usefulness of Puppet. With Puppet, you can use built-in and publicly sourced classes, resource definitions and your own Puppet code, but with Ruby on Rails, you can create all of that yourself.

    Get started with a simple Puppet example

    We need two VMs to begin, and because this is a master/slave architecture, we will call one puppet and the other slave.

    To make Secure Shell work between machines, use the SSH-gen, id_rsa.pub and authorized_keys approach. With this, Puppet can issue commands across the network without requiring a password.

    You also need to give the Puppet user the ability to run sudo without requiring a password. Run visudo on the nodes, and enter something like the following:

    # User privilege specificationroot    ALL=(ALL:ALL) ALLwalker ALL=(ALL) NOPASSWD:ALL   (some command)

    You should restrict this to some specific command or else a hacker who gains access to a single server in your network could get root access to all of them.

    Note that Puppet will run with as little as 5 MB of memory, but the default is 2 GB. When you install it with less, you need to reduce its Java memory requirements from the default in file/etc/default/puppetserver.

    JAVA_ARGS="-Xms512m -Xmx512m -Djruby.logger.class=com.puppetlabs.jruby_utils.jruby.Slf4jLogger"

    Install the Puppet server

    On the master named puppet, you need to add the Puppet repository as follows:

    wget https://apt.puppetlabs.com/puppet5-release-xenial.debsudo dpkg -i puppet5-release-xenial.debsudo apt update

    Install the Puppet server, and start:

    apt-get install puppetserverservice puppetserver start

    This installs the server, a Java Development Kit and the Puppet command-line interface.

    The agent installation is as follows:

    wget https://apt.puppetlabs.com/puppet5-release-xenial.debsudo dpkg -i puppet5-release-xenial.debsudo apt updatesudo apt-get install puppet-agent

    Start it with the following input:

    /opt/puppetlabs/bin/puppet resource service puppet ensure=running enable=true

    On the master and agent updates, the user's account running Puppet must include /opt/puppetlabs/bin in the path.

    When you start the agent, log in to the master, and run the command below to see if there's a node waiting for a server certificate:

    puppet cert list  "slave.lan" (SHA256) 7F:66:E6:71:72:37:00:AB:F0:C0:4E:CA:16:9A:6D:A0:25:CE:B9:A8:61:ED:AA:E2:D1:BC:99:EA:42:67:00:43

    The name is slave.lan since we called our node slave. Sign the certificate like this:

    puppet cert sign slave.lan

    Signing Certificate Request for:  "slave.lan" (SHA256) 7F:66:E6:71:72:37:00:AB:F0:C0:4E:CA:16:9A:6D:A0:25:CE:B9:A8:61:ED:AA:E2:D1:BC:99:EA:42:67:00:43Notice: Signed certificate request for slave.lanNotice: Removing file Puppet::SSL::CertificateRequest slave.lan at '/etc/puppetlabs/puppet/ssl/ca/requests/slave.lan.pem'

    Run Puppet manifest

    Let's run the Puppet example from above. It's in ./stdlib/examples/file_line.pp. To do so, you can either apply it to the local machine or run it from the Puppet master.

    With Puppet, you set up production, test and other environments. We'll run the code in the production folder because that's the default setup.

    From the master:

    ssh walker@slave sudo puppet apply /etc/puppetlabs/code/environments/production/manifests/file_line.pp

    Or on the slave:

    puppet apply ./stdlib/examples/file_line.ppNotice: Compiled catalog for puppet.lan in environment production in 0.03 secondsNotice: /Stage[main]/Main/File[/tmp/dansfile]/ensure: createdNotice: /Stage[main]/Main/File_line[dans_line]/ensure: createdNotice: Applied catalog in 0.14 seconds

    Use Puppet classes and modules

    After you practice these Puppet examples, you can do something more complicated, like install Apache Spark across a whole set of clusters using code that users contribute to the Puppet repository.

    To install Apache Spark using the example in the Puppet repository, use:

    puppet module install cesnet-spark

    Notice: Preparing to install into /etc/puppetlabs/code/environments/production/modules ...Notice: Downloading from https://forgeapi.puppet.com ...Notice: Installing -- do not interrupt .../etc/puppetlabs/code/environments/production/modules└─┬ cesnet-spark (v1.2.1)  ├─┬ cesnet-hadoop (v2.4.3)  │ └─┬ cesnet-hadoop_lib (v0.2.1)  │   └── adrien-alternatives (v0.3.0)  └── puppetlabs-stdlib (v4.20.0)

    This will give you:

    ls /etc/puppetlabs/code/environments/production/modules/alternatives  hadoop  hadoop_lib  ntp  spark  stdlib

    Before running this, you first need to edit the config files and tell Puppet whether you want to include the job history server, where to put the Hadoop file system, how many nodes to use, whether to use Yarn and so on.

    A class is a block of Puppet code that administrators can save as modules for future use. An example, from the Puppet documentation, is:

    class base::linux {  file { '/etc/passwd':    owner => 'root',    group => 'root',    mode  => '0644',  }  file { '/etc/shadow':    owner => 'root',    group => 'root',    mode  => '0440',  }}

    This is like a class in other programming languages with functions and the ability to override functions in the resource it extends. In this case, the base class extends the Linux resource. You can define parameters as needed because the class above takes none.

    File and cron job are example resources Puppet has built in. You can install others from Puppet.


    Data Center Linux | killexams.com real questions and Pass4sure dumps

    In recent years, the adoption of Linux in the data center has progressed beyond infrastructure services such as e-mail and file, print, and Web serving. Today, Linux is widely used as a business application server and is moving deeper into the data center as a database and content server. Given a vibrant development community and innovative solution providers, Linux continues its advance toward becoming the enterprise-computing platform of choice.

    The benefits of Linux to data center customers are well known: superior economics, no vendor lock-in, reliability, and increasing independent software vendor (ISV) and system vendor acceptance and support.

    However, with success comes higher expectations. User requirements for Linux in the data center continue to escalate. IT professionals are always looking for more performance, manageability, and other features that they've come to expect from an enterprise operating system. However, the user requirements list is as varied as it is long. Lacking a "center of gravity" where developers, users, and vendors can all look at Linux capabilities and requirements together, the necessary advances will come more slowly.

    Enter OSDL Data Center Linux Working Group (DCL). The DCL is a virtual center-of-gravity where interested parties can come together to accelerate the development and adoption of Linux in the enterprise. Made up of a number of OSDL member companies and other interested individuals, the DCL focuses on services, databases, applications, and mid-tier and high-end multiprocessor servers used for a variety of mission-critical applications.

    Accelerating Linux Adoption Overall, the OSDL DCL focuses on all the things you'd expect from an organization trying to accelerate the deployment of any enterprise software, namely:
  • Meet or exceed performance and availability currently expected for data center applications
  • Scale to enterprise-class server hardware environments
  • Meet or exceed currently accepted security standards
  • Provide standards that encourage end-user, ISV, and third-party software adoption
  • Yield a high degree of usability for activities requiring human interaction
  • In this early phase of the DCL's work, it is taking a two-part approach to accomplishing its objective. First is to identify capabilities required for accelerated Linux adoption in larger organizations. Second, recommend technical approaches to meet those requirements.

    Periodically, the DCL working group also publishes capabilities requirements documents for public review. The 1.0 version of the OSDL DCL Capabilities Document can be found on OSDL's Web site under DCL Documents. The intent of this and future DCL documents is to stimulate discussion and review, then drive toward future, specific technical requirements from the list of capabilities. Thus, the capabilities document is neither a list of requirements nor a specification, but is an analysis of the enterprise usage needs of Linux, thus providing a starting place for driving efforts that facilitate building solutions to satisfy those needs.

    The DCL identifies two levels of technical priorities for Linux in the data center: Priority One Capabilities are considered the most important for data center readiness for Linux, while Priority Two Capabilities are those intended to stimulate thought and discussion.

    Beyond general priorities of importance, the DCL working group examines Linux enterprise capabilities in the traditional functional areas:

  • Scalability
  • Performance
  • Reliability, availability, serviceability (RAS)
  • Manageability
  • Clusters
  • Security
  • Usability
  • Standards
  • The standards category references specifications controlled outside DCL. This category includes only capabilities with standards related to adopting Linux in data centers.

    At this stage, the OSDL DCL investigation is focused on enterprise-level usage models. The technical discussions center around data center issues such as security, storage networking, and file system performance. Because the objective of the DCL is to accelerate the maturation of Linux as an enterprise operating system, investigation of the other features on this list concentrates on server functionality and data center administration needs. Clearly, most of the features on this list are equally important to all who develop, use, or administer the system. But these nonserver-related issues are addressed in other OSDL initiatives such as the Desktop Linux working group.

    In the latter half of 2004 the DCL Working Group will move on to its second objective: documenting the requirements necessary to advance Linux further in the data center, and recommending technical approaches to meet those requirements.

    Call for Participation The mission of the Data Center Linux (DCL) Working Group is to provide a forum for industry leaders to accelerate adoption and deployment of Linux in data centers.

    The working group has completed its first pass at identifying Linux capabilities in the data center, and has developed a prioritized list of capabilities needed. The Data Center Linux Technical Capabilities v1.0 document is available for public review on the OSDL Web site. We encourage any interested person to review it and provide input. Together we can all help Linux become the enterprise operating system of choice.

    For more information on how you can participate in the DCL, please visit www.osdl.org/lab_activities/data_center_linux.

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    Have We Entered a Post-Literate Technological Age? | killexams.com real questions and Pass4sure dumps

    Not long ago, Google produced a video that’s making the rounds on the Internet. In it, a Google employee asks people in Times Square in New York City a series of questions, such as “What is a browser?”, “What browser do you use?”, and “Have you heard of Google Chrome?” (Chrome is Google’s new Web browser; it’s available for Windows and in pre-release test versions for the Mac.)

    Among the geek set, the video has gotten a lot of play because most of the people in the video – who appear to be functional adults and who use the Internet regularly – come off as highly clueless. According to the video, only 8 percent of people queried that day knew what a browser is.

    The video is clearly not a scientific study, and suffers from horrible methodology. It’s likely, for instance, that simply asking “What is a Web browser?” would have produced better results, and the middle of Times Square is undoubtedly not where most people are thinking about the names of programs on their computers. But let’s leave aside such criticisms for the moment.

    What’s Your Browser? Instead, let’s take the results on face value and consider their implications. What does it say about the technological world in which we live that 92 percent of the people asked could not identify the name of the program they use to access the Web? If other statistics are to be believed, browsing the Web is the primary use of computers today, so that’s saying these people couldn’t name the program they use more than any other.

    Worse, some of the answers on the video reveal that they don’t even know what a program is. A number of them identified their browser as “a search engine” and “Google.” When asked which browser he used, one guy said “the big E,” undoubtedly meaning Microsoft Internet Explorer, which has a stylized lowercase letter E as its icon.

    When the best someone can come up with is a vague recollection of a program’s icon, it says to me that we’ve entered a “post-literate” technological society, one in which people have lost not just the ability to read and write about a topic, but also the ability to speak about it, all while retaining the ability to use it.

    As someone who earns a living crafting text to help people learn how to use technology, I found myself profoundly troubled by Google’s video. After all, if someone doesn’t know what browser they use, or even that a browser is a program on their computer, how could I possibly expect them to be interested in buying my company’s “Take Control of Safari 4” book (written, with infinite care, by the estimable Sharon Zardetto)? How could they even learn of its existence, if they had no idea that Safari is a Web browser or that they were using Safari?

    (One concern that I don’t explore further in this article are the implications of a post-literate technological society for marketing technology itself – will even technology marketing be forced to rely solely on pretty pictures and emotional appeals? In fact, are we already there? Apple’s “I’m a Mac” ads help customers identify with the actor playing the Mac but give little solid information, and Apple conceals many technical specifications about the iPhone.)

    But perhaps I’m barking up the wrong tree, and Google’s video in fact shows that we’ve taken great technological strides. TidBITS editor Glenn Fleishman, when we were discussing the video, suggested that it’s a good thing that the Web browser has become so ubiquitous that people need not know what it’s called to use it effectively.

    (Linguistically, this same devolution has happened with the Web itself. Although it’s TidBITS house style to capitalize “Web” – a proper noun that’s a shortening of “World Wide Web” – it’s commonplace to see even professionally edited publications lowercase the word, thus de-emphasizing the fact that it’s a unique thing. I think they’re wrong: “Web” should always be capitalized, as should “Internet.”)

    From a usability stance, I think I agree with Glenn – it’s a good thing that using the Web has become so easy that a myriad of people can do so without even knowing the name of the tool they use to access it. Most people just use the browser that comes bundled with their computer, and despite the issues with Microsoft Internet Explorer over the years, Firefox has garnered only a bit over 20 percent of the browser market since 2004 – largely from the small subset of people who know what a browser is.

    On a platform like the iPhone, it’s even easier to see this trend toward obscuring the identity of the browser. Although Safari is the iPhone’s Web browser, and its icon is clearly named, applications like Twitterrific can display Web content internally, and others, like Mail, can open a Web link in Safari without ever informing you that Safari is displaying your page. It would be difficult to quibble with someone who didn’t realize that their iPhone browser was Safari, when in fact, much of the time they would be viewing the Web via some other app that piggybacks on top of OS X’s WebKit core.

    Tied up in all of this is the fact that if what’s bundled with your computer or phone just works, you don’t need to learn much more. Dissatisfaction is the mother of exploration – only if Safari or Internet Explorer isn’t meeting your needs do you have much impetus to learn about and switch to Firefox. So the better technology works, the less we’ll learn about how it works. I can’t say that’s entirely a bad thing.

    When the Thing Breaks — But I remain troubled by this post-literate inability to talk about everyday activities and the tools used to perform them, using the proper nouns that are not only generally agreed-upon by those in the know, but with which the graphical representations of those tools are clearly labeled. What happens when something goes wrong, and such a person can’t connect to the Internet at all? Can you imagine the tech support call?

    "Hi, this is tech support. How may I help you?"

    "I can't get on the Google."

    "OK, what browser are you using?"

    "I told you - Google."

    "Let's step back for a second. What program are you running on your computer to access the Web?"

    "I don't know - I just Google when I want to find something."

    "Perhaps we should go a bit further back. What icon do you click on when you want to use Google?"

    "The picture? It's blue and kind of round, I think."

    "OK, that's probably Internet Explorer. Can you load any Web sites other than Google?"

    "If I can't get on Google, how can I load any other Web sites?!"

    I could draw this out further, but it’s not far-fetched (TidBITS staffer Doug McLean confirmed that my contrived dialog was painfully reminiscent of tech support calls he took in a previous job). In essence, the caller and the support rep don’t share a common language. They may both be speaking English, but that’s as far as it goes, and as soon as domain-specific words like “browser” come into play, communication breaks down. A good support rep would undoubtedly adjust his questions upon realizing that there’s a terminology barrier, and like Captain Kirk meeting an alien, would attempt to build up some shared terminology based on visual appearance before attempting to solve the problem.

    Generational Problem Solving — If I asked you to tell me something about the caller in my fabricated script above, you might fall back on stereotypes and describe the caller as being elderly, or at least as someone who didn’t grow up with technology and therefore has come to it, perhaps grudgingly, later in life. But what if I told you it could be a college student?

    My neighbor Peter Rothbart teaches music at Ithaca College, and he’s been noticing a disturbing trend among his students. Although they’re capable of using the digital music software necessary for his courses, he says that many of them have trouble with the most basic of computer tasks, like saving files in a particular location on the hard disk. Worse, if something does go wrong, he finds, they have absolutely no idea how to solve the problem.

    These aren’t the sort of kids who are befuddled by high school – they’re students at a well-respected institution of higher education. (It’s the alma mater of Disney CEO Robert Iger, for instance.) No, they’re not computer science majors, but they’re not being asked to program, just to use off-the-shelf music software and perform commonplace tasks. And now those commonplace tasks are not only something that they apparently have never had to do, but lack the skills to figure out on their own.

    Could this inability to solve a problem with a device with which they are otherwise familiar be a result of losing some ability to talk about it? I wouldn’t go so far as to say it’s impossible to troubleshoot without terminology, but it’s less radical to suggest that troubleshooting will become more difficult without being able to communicate effectively with people who are experts in the field.

    Not all that long ago, when adults had trouble getting something working on a computer, they would sarcastically say that they needed a teenager to explain it to them. That was largely true of those of us who were teenagers in the 1980s and 1990s, but if Peter Rothbart’s experience is at all representative, today you’d be better off finding a 30- or 40-year-old geek to help.

    Don’t get me wrong – I’m not saying that all young people are incapable of solving technical problems or going beyond the basics. My friend Dave Burbank, whose full-time job is as a fireman in the City of Ithaca, is also a serious geek known for taking hundreds of photos on his kids’ class trips, posting constant updates via Twitter, and updating a photo Web site for the trip before turning in each night. His 15-year-old son Istvan is currently a 3D animator at Moving Box Studios in Ithaca and is perfectly capable of maintaining a technical discussion on the evolution of backup media and other such geeky topics.

    In other words, there will always be geeks, and in my mind, that’s a darn good thing. The technological sophistication of those people of my generation (I’m 41 now) who were interested in technology created the meme that young people were fluid with technology. But what we all missed was that being fluid with technology doesn’t mean you understand how it works or can fix it when it breaks. Being able to dash off text messages on a mobile phone demonstrates fluidity; being able to troubleshoot a dead Internet connection down to a corrupted preference file or flaky cable demonstrates understanding.

    So what will most members of society do when something on their computers or smartphones fails to work? Let’s not pretend that problems won’t happen – technology may have become more reliable over time, but the rate at which things go wrong even for undemanding users is still shamefully high.

    Just recently, my father called because his iPod wouldn’t show up in iTunes. After some back and forth, I suggested that he reset the iPod, and when he went to use it, he realized it was indeed entirely frozen. A hard reset brought it back to life and resolved his problem, but had he been on his own, it’s possible that he – or at least someone less experienced than he is – would have concluded it was broken and bought another one.

    This isn’t a new concern. In 1909, E.M. Forster wrote a piece of early science fiction, “The Machine Stops,” in which he imagined a future in which face-to-face contact was considered bizarre, humanity lived underground, and the “Machine” fed all our needs. Of course, one day…the machine stopped. More recently and amusingly, consider the Pixar movie “Wall-E.”

    Cars and Computers — The obvious analogy in today’s world, and one that several people have suggested in response to our discussions, is the car. At one time, knowledge of keeping a car running was a kind of patriarchal rite of passage. Failure to monitor oil levels, radiator fluids, and other factors could lead to a dead horseless carriage.

    Few people know how cars work these days, and even those of us who do have a basic understanding of them can’t really work on a modern car. If the car stutters when accelerating, or sometimes won’t start, most of us simply take it in to the repair shop and get it fixed. Problem solved with the application of money, and of course, since cars work relatively well these days, much less monitoring is needed. When was the last time you checked your car’s fluids?

    Like so many automotive analogies, this one sounds good, but suffers under scrutiny. In part, repairing cars has become a specialty not so much because intelligent people couldn’t understand what’s wrong or figure out how to troubleshoot it, but because the training and equipment necessary to diagnose problems and effect repairs have themselves become highly specialized. Gone are the days when you could fix a car with a few screwdrivers and a set of wrenches. The shops all download data from the car computer for diagnosis.

    But the more serious problem with the analogy is that cars are single-purpose machines – they do one thing, and they do it moderately well. Thus, the type of problems they can suffer, while troubling, frustrating, and sometimes seemingly inexplicable, are still relatively limited in scope, more like a household appliance. How often do you have to check the inner workings of your washing machine or refrigerator?

    In contrast, computers are general purpose machines that can perform a vast number of wildly different tasks, such as browsing the Web, reading email, writing a book, developing a company budget, tracking a database of customers, composing music, editing video, and so on.

    We have up-and-coming geeks like Istvan Burbank, but even bright young men like Istvan have their limits. While I’d happily ask him to fix a Mac that’s not booting, I’m not sure he’d have any idea how to help if I showed him a PDF where the text on some pages appeared darker and bitmapped when viewed in certain PDF readers (even Adobe hasn’t been able to fix that problem reliably for me). There’s a limit to how much any one of us can learn, but there’s no limit to what a computer can do.

    In a way, this is an odd situation for those of us who grew up with the personal computer. Before Apple, before the IBM PC, we had mainframes and minicomputers that we interacted with via dumb terminals. You couldn’t do all that much, and you were sharing resources with many other people, but you also didn’t have to worry about things going wrong as much, because when they did, the computer operators would fix them.

    They were the gatekeepers, the wizards who controlled access and could say who was allowed to do what. Personal computers were supposed to democratize computing so anyone and everyone could do their own work. While that’s come to pass in some ways, it seems to me that we’ve returned to the days when you need a wizard to solve problems or do anything beyond the norm. It’s a somewhat uncomfortable situation, since those of us who grew up with personal computers are finding that we’re the new wizards.

    Technological Illiteracy — So how did we get here? I’d argue that Apple – and we Macintosh users – are perhaps more to blame for this state of affairs than any other group. After all, no one has championed usability like Apple, with the Mac’s vaunted ease-of-use. For years, many Mac users scoffed at manuals. “Why would anyone need a manual when the program is so easy to use?” they’d ask. It was a fair point, for the users of the time, who were highly interested in the technology, well versed in how it actually worked under the hood, and amenable to poking and prodding when things didn’t go right.

    But then we got our wish, and ever more companies started writing software that was easy enough for most people to use without reading a manual, at least at some level. That was the death of documentation, a phrase I first coined more than 10 years ago (see “The Death of Documentation,” 1998-05-04). Of course, it was really the death of the manual, and technical books have remained popular, in part because of the lack of the manual (how else could David Pogue have made a mint on his Missing Manual series?).

    Even still, back when I started writing technical books in the early-to-mid 1990s, the average computer book would sell about 12,000 copies. Today, despite a vastly larger audience (though with much more competition), 5,000 copies is considered acceptable.

    I’d argue there was a more insidious effect from the loss of manuals – it caused an entire class of users to become technologically functional while remaining technologically illiterate. When I asked my mother-in-law, Linda Byard, what browser she used, she became somewhat flustered and guessed at Outlook. This is a woman who uses the Web fluidly and for all sorts of tasks far more sophisticated than simply browsing static Web pages. And yet, the fact that she used Internet Explorer to do so escaped her.

    As the conversation proceeded (and keep in mind that my father-in-law, Cory Byard, helped design personal computers for NCR back in the 1980s and now consults on massive database projects for Teradata – Tonya didn’t grow up in a technologically backward household), it came out that Linda had stopped reading about how to use technology when manuals gave way to inferior online help.

    She didn’t stop learning how to use various programs, but without any sort of formalized instruction or written reference, she lost the terminology necessary to talk about the technology she was using. Of course, she had Cory around to fix anything that went wrong, and she said that the same was true of all her peers too – there was always someone technologically adept in the family to deal with troubles.

    Although it’s harder to pin this loss of technological literacy on the lack of manuals when looking at schoolkids, the problem isn’t necessarily being addressed there either. When my son Tristan was in second and third grade in the public schools in Ithaca, NY, the closest he was taught to computer skills were typing (not a terrible idea, but tricky for kids whose hands aren’t large enough to touch-type properly) and PowerPoint.

    Although some level of presentation skills are certainly worthwhile, why would you have second graders focus on something that’s guaranteed to be different (if not entirely obsolete) by the time they’re in college?

    I’d argue that some of the basics of technology – the concept of a program as a set of instructions and the essentials of networking – would be both more compelling for kids and more useful for understanding the way the world works later in life.

    When TidBITS contributing editor Matt Neuburg tried to teach a group of his friends’ kids REALbasic one summer, he found himself frustrated at almost every turn – they lacked the conceptual underpinning that they could make the computer do something. And more important, they didn’t care, since they were accustomed to technology just working. It wasn’t until he got them to draw a stick figure and, by changing the location of its parts repeatedly, make it walk across the screen, that one of them said, “Hey, this must be how my video games are made.”

    And networking? No, you don’t need to know it works to use the Internet, but isn’t it wondrous that an email message sent to a friend on the other side of the globe in Australia is broken up into many small pieces, shuttled from computer to computer at nearly the speed of light, and reassembled at its destination, no more than seconds later? Wouldn’t it be fun to act out a packet-switched network with an entire class of second graders and the pieces of a floor puzzle? Or at least more fun than PowerPoint?

    Luckily, this lack in the public education system isn’t uniform. Glenn Fleishman’s son Ben is about to enter a public elementary school in Seattle, where the beginning curriculum teaches kids about opening, saving, and printing files; later, it moves to task-based – not program-oriented – computer projects. That’s much better.

    But I digress.

    Illiteracy Stifling Innovation? My more serious concern with our society’s odd fluency with a technology that we cannot easily communicate about is that it might slowly stifle innovation. Already we’re in a situation where browser innovation is almost the sole province of Apple and Microsoft, with contributions from Mozilla, Google, and maybe Opera.

    Iterative changes from the incumbents can be worked in, since everyone will be forced to accept them, but does it become harder to convince most people to try a ground-breaking new technology because it’s different, because it’s talked about using strange new terminology, and perhaps because no paradigm-shifting new technology can by definition be so easy to use that it doesn’t require some level of training? I fear that might be the case.

    In the dawn of the computer age, the stakes weren’t as high and the market wasn’t as large, so I’d suggest that companies were more likely to take risks on innovative technologies that might appeal to only a small subset of the population. Today, with everyone using technology, I suspect that business plans and funding proposals all assume a large potential audience, which in turn causes the ideas to be vetted more on their business chances than their technological innovation.

    Put another way, there have always been technological haves and have nots, but since there was no chance of selling technology to the have nots, technology of the past was less limited by the literacy of the audience. Since the technologically illiterate are not just buying technology now, but are the primary market for it, that has to be affecting the kind of ideas that get funding and are being developed in a real way.

    Plus, think back to the point about dissatisfaction being the mother of exploration. We geeks may be willing to belly up to the new technology feeding trough since we’re never satisfied. But once technology reaches a certain plateau of working well enough, if this lack of technological literacy is indeed a more general concern, spreading technological successes into the population as a whole may become all the more difficult.

    I’m fully aware that my musings here are largely hypothetical and based on anecdotal evidence. But I think there’s a new technology on the horizon that could serve as a test of my theory that anything sufficiently innovative will face an uphill battle due to the technological illiteracy of the user base: Google Wave.

    For those who didn’t see Google’s announcement of Google Wave (we didn’t cover it in TidBITS at the time because it was a technology announcement, not a service that people could use), it’s a personal communication and collaboration tool that’s designed to merge the strengths of email, instant messaging, wikis, and social networking services. (You can read more about it at Wikipedia.)

    On the plus side, Google Wave has the power of Google behind it, and Google could potentially merge it into Gmail, thus introducing it to 146 million users nearly instantaneously. But Google Wave will undoubtedly be quite different from Gmail, and will require a learning curve. Will that hamper its adoption, since email and instant messaging and other services work well enough that people aren’t sufficiently dissatisfied to learn about and try Google Wave? Only time will tell.



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