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CAT-180 - CA Service Desk Manager r12 Professional(R) - Dump Information

Vendor Name : CA-Technologies
Exam Code : CAT-180
Exam Name : CA Service Desk Manager r12 Professional(R)
Questions and Answers : 40 Q & A
Updated On : January 18, 2019
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CA-Technologies CAT-180 Exam (CA Service Desk Manager r12 Professional(R) ) Detailed Information

See how CA certification helps you and your company get ahead.
Getting certified isn’t just about increasing your skill set. It’s also about reducing how much you rely on outside support, so you can speed issue resolution time and position yourself as a critical member of your team.
Trained customers make 35% fewer calls to CA Support.
Get certified and increase customer confidence in your expertise.
Choose the right CA Technologies certification level based on your position and responsibilities within the CA solution lifecycle.
Proven Professional
The Proven Professional credential validates knowledge of the application infrastructure and typical use cases that influence how CA Technologies solutions are installed, configured and optimized for use by administrators, business analysts and end users.
Certified Expert
The Certified Expert credentials are designed for CA Partners and employees and are awarded by a panel of CA subject matter experts who validate the time spent completing actual work and your ability to perform work in the future. These credentials are product-specific and must be renewed annually.
Visit the CA Partner Portal for details >
Certified Business Analyst
Unique to CA Project & Portfolio Management (CA PPM), the Business Analyst credential validates the functional analyst’s and user’s abilities to demonstrate application management best practices—including resource and scheduling management as well as any related user-level troubleshooting.
Ready to get certified or accredited? Start here.
Get Certified.
To become certified as a Proven Professional or Business Analyst, you must pass a certification exam. Review our study materials and resources to help you master these topics.
Register for certification exam >
View Certification FAQs >
Learn about our enhanced testing experience >
Become CA Accredited.
CA wants to recognize those of you who have demonstrated superior levels of business, sales and technical expertise. Customers can register through the Customer Catalog. Partners can find out their accreditation options in the program’s Rules and Regulations, then register through the Partner Catalog. You can take your accreditation exams at a CA learning center or your home/office.
Where can I take a certification exam?
You can register to take an online proctored certification exam from your home or office, or schedule your exam at a Kryterion testing center location near you. Kryterion has testing centers in over 750 locations across the globe.
What is the format of a certification exam?
The certification exam is timed and comprises multiple choice questions. It is a proctored exam offered at a third party facility. Typically you will be presented with four answer choices, and you will select one correct answer. In the event there are two or more correct answers, you will be prompted to select the number of correct answers.
For how long is the certification valid, and what is the recertification policy?
Certification credentials are based on the major product release (such as r14), and the credential is issued as r14.x to account for subsequent minor point releases. There is no annual requirement to recertify for the same major release of a product (r14) or a minor point release (r14.1). An updated certification exam will be available for each major product release (r15, r16, and so forth). CA Employees and Partners are expected to get recertified for each major product release for which they require a credential.
Periodic updates to the exams ensure compatibility with minor point releases (such as r14.1).
On rare occasions CA Technologies may deem a minor point-release (such as r14.5) significant enough to warrant certification, in which case a new certification exam will be made available with the credential that bears that specific point release (for example, r14.5).
Which products have certifications?
Check the CA Technologies Certification page for a current table of products and related credentials. Click on the credential of interest to access resources that will help you prepare for the exam.
What is the duration of the exam?
The exams are generally 90 minutes in length.
How do I create an account and register for an exam?
Create your user account at webassessor.com/catechnologies. You may use your account to take any number of certification exams.
How can I receive help and support with account creation and registration on the Webassessor.com/CATechnologies site?
Contact the Kryterion Testing Network Support team at 800-403-6199 (US and Canada) or +1 602-281-3591 Monday 7:00 a.m. through Saturday 7:00 a.m. (Pacific Time) or send an email to ktnsupport@kryteriononline.com.
How can I receive help and support with Online Proctored (OLP) Services? (Installing software; Biometric enrollment; Test launch process)
Login at webassessor.com/catechnologies and follow the instructions to prepare for your online proctored exam. You will need to install the Sentinel software and create your biometric profile, after which you can register for your exam and schedule a date and time. You must create your biometric profile at least 24 hours prior to your online proctored exam. Refer to the guide below to review the technical requirements for your external webcam, microphone, and computer:
Preparing for Your Exam
If you have system or setup related questions the instructions are not able to answer, contact the Kryterion Online Proctored (OLP) Services Support team at olpsupport@kryteriononline.com.
How can I receive help and support finding a testing center or finding available dates and times to travel to a testing center?
Contact the Kryterion Testing Network Support team at 800-403-6199 (US and Canada) or +1 602-281-3591 Monday through Friday from 7:00 a.m. to 4:00 p.m. (Pacific Time) or send an email to ktnsupport@kryteriononline.com.
Is there a cost associated with a Certification exam?
Yes, the price for a Certification exam is USD 150-200 depending on your country, and pricing is posted at webassessor.com/catechnologies in the online registration page.
How do I pay for an exam?
The exam fees are collected and administered directly through the KryterionOnline Webassessor website.
What is the cancellation policy and can I reschedule my exam?
If you registered to take your exam at a Kryterion testing center, you can cancel or reschedule your exam up to 72 hours before your scheduled exam time. To reschedule, log into your account at webassessor.com/catechnologies, click on the details of your registered exam, and select 'Reschedule'.
If you registered to take an online proctored (OLP) exam, you can reschedule your exam up to 24 hours before your scheduled exam time. To reschedule, log into your account at webassessor.com/catechnologies, click on the details of your registered exam, and select 'Reschedule'.
You will not be refunded any portion of the exam fee, or any portion of the value of a coupon or voucher, if you do not reschedule in time or if you miss your exam appointment. Exceptions will be made for bereavement or illness supported by appropriate medical documentation.
What happens if I miss my exam appointment?
If you miss your exam appointment, you will be charged the full amount and will not be eligible for reimbursement. Terms and details will be provided to you at the time you schedule your exam. Note for CA Technologies employees: If you use a voucher to register for an exam and fail to cancel or reschedule, CA Technologies is still charged a fee, and these charges are reported to CA Technologies management.
Do customers or partners receive discounts on exams?
No, there are no standing discounts available to customers and partners for the CA Technologies certification exams. The CA Partner Program may leverage the Cost Relief program during certain periods in order to distribute vouchers for nominal discounts. However, the exams are priced reasonably. Check webassessor.com/catechnologies for pricing by country.
Will customers or partners be reimbursed for exams?
No, there are no reimbursements available for the CA Technologies certification exams.
Can partners leverage the Cost Relief program for Certification?
Yes, the Cost Relief program applies to both training and certification. The Channel Account Manager must make a request online using the Partner Education Training approval form.
Do college students receive discounts on exams?
Yes. If you are a full-time college student in good academic standing, please contact us at certification@ca.com and attach a JPEG image of your current student identification card. We will email you a coupon which will enable you to receive up to a 60% discount. You are limited to two coupons per 12-month period.
Are there any resources available to help me prepare for an exam?
Recommended Learning Paths and other resources are available to help you prepare for the certification exams.
Please visit the CA Technologies Certification page to download the Exam Study Guide that outlines the recommended training for each product certification and the topic areas tested.
Where can I register for product training?
Customers: You can register for product training through the CA Education Portal. To quickly access the recommended product training in the CA Education Portal, click on each course in the Learning Path.
Partners: You can register for product training through the Partner Catalog of the CA Education Portal. To access the Partner Catalog, log into Communities at CA using your partner credentials, go to CA Education, and choose “Find a Course.” It is important to note that unless you are logged into Communities at CA with your partner credentials, you will not be able to view the Partner Catalog. For questions, contact CA Customer Care.
What if I would like to take a course to prepare for certification, but the course is not available in the current course calendar?
You can study the information at your own pace. Alternatively, you can put yourself on the course request list, and with enough interest, a course will be made publically available. Go to the Course Catalog, find the course on the CA Education Portal, and click on Request Information to make your request.
Can I take an exam without taking preparatory courses?
Yes, if you feel you possess the required knowledge, you may register and take an exam. However, CA Technologies recommends that you take the associated courses, perform all labs, and gain hands-on experience prior to attempting an exam. Be sure and review the Exam Study Guide that shows the topic areas being tested.
When will I find out if I passed my exam?
After you have completed your exam, you will immediately receive a message by email with your score and a topic-level report.
What if I do not pass the exam on my first attempt? Can I retake the exam?
You may register for your first retake immediately. For subsequent retakes you are required to wait at least thirty (30) calendar days from the date of your last attempt.
Is there a limit to the number of times I can take an exam?
You are allowed two retakes for an exam, for a total of three attempts. Be aware that there is a waiting period between exams after the first two attempts.
If I did not pass an exam on my first attempt, will I receive a discount on future attempts?
The published fee associated with the first exam will be required for all future attempts. There are no discounts offered for multiple attempts.
Will I receive a Certification distinction?
Yes, upon successful exam and certification activity completion, you will receive an email from CA Technologies within five business days that contains the Certification from CA Technologies diploma and logo usage guidelines.
How can a third party verify my certification status?
Your email report and CA certification diploma can be used to verify your certification status. If a third party requires verification, they may contact certification@ca.com.
Do the exams change, and do the topics covered by an exam change?
CA Technologies may modify an exam, test objective/topic, and the requirements for obtaining or maintaining certification at any time in its sole discretion. It is your responsibility to keep informed of such modifications. The posted Exam Study Guides identify exam objectives and serve as a basis for exam preparation.
What is the exam security policy at CA Technologies?
Only qualified candidates who demonstrate competency by successfully passing the CA Technologies certification exam will be awarded certification credentials. Prospective certification candidates are encouraged to prepare for the exam using the Exam Study Guide and other materials available on the CA Certification page.
To safeguard the integrity of the certification program, CA Technologies requires all candidates to behave in an ethical manner and to comply with the rules of the third-party test center for on-site proctoring and on-line proctoring. The validity of the certification program depends on the exam content remaining secure and undisclosed to other potential certification candidates. CA Technologies will not tolerate cheating, fraud, or misconduct, which includes but is not limited to the following:
Obtaining, whether through purchase or otherwise acquiring, unauthorized exam preparation materials from any non-CA website
Obtaining, whether through purchase or otherwise acquiring, unauthorized exam questions from any non-CA website, including brain dump websites
Acquiring or attempting to acquire exam questions through online communities, chat rooms, forums, and social networking sites
Acquiring or attempting to acquire exam content through CA Subject Matter Experts, CA Support Staff, or CA Certified Professionals
Using or attempting to use a proxy to sit for the exam in your place
Taking or attempting to take an exam for someone else
Receiving or giving assistance during an exam
Sharing exam questions or answers with a potential certification candidate
Violating testing center rules
Falsifying a diploma or score report
Using a CA Technologies certification logo or credential to which you are not entitled
CA Technologies reserves the right to take any actions it deems reasonably appropriate in the case of suspected misconduct or violation of the terms of the Non-Disclosure Agreement, including, but not limited to, cancelling an exam result, revoking exam or certification status, terminating use of the Designation, requiring a candidate to retake an exam, banning a candidate from the certification program, and reporting misconduct to the candidate’s employer. CA Technologies considers cheating a serious offense that warrants disciplinary action, up to and including termination of employment.
For distinguished individuals who have shown superior levels of expertise
Accreditation is recognition and validation for those who have demonstrated superior levels of business, sales and technical expertise that address customer solution needs in areas of operation, administration, design, implementation and troubleshooting.
Accreditation involves successfully completing a timed exam in an open-book environment. The exam may be taken at a CA learning center or from the comfort of your living room or office.
Customer Registration
Customers can search the Customer Catalog, entering the product name followed by “exam.” You can also search by course code. Then select the Add to Cart button to register.
Search Catalog >
Partner Registration
Our Partners should consult their Partner Program Rules and Regulations to find out what Accreditation options are available to you, then access the Partner Catalog.
View Partner Education Portal >
FAQs
What is CA Accreditation?
Accreditation is recognition and validation which distinguishes individuals who have demonstrated superior levels of business, sales and technical expertise that address customer Enterprise solution needs in areas of operation, administration, design, implementation and troubleshooting.
CA Accreditation involves successfully completing a timed exam in an open-book environment. The exam may be taken at a CA learning center or in your living room or office. CA Accreditation testing allows you to use your real-world problem-solving experiences to solve real-world IT problems.
Do I have to pay for Accreditation exams?
There is no cost to take an Accreditation exam at this time.
How do I become CA Accredited?
You must successfully complete the Accreditation exam with a passing score. You may take the exam at a CA learning center or online in your home or office.
How do I prepare for my exam?
The CA Accreditation exam assesses your knowledge of a CA product. Students who complete the associated CA Education courses achieve higher scores on CA Accreditation Exams.
What do I need to have ready when I take the exam?
You can take an Accreditation exam at a CA Training Center, in your home, or at your office. For your convenience, all Accreditation exams are available through the CA Education Portal. Exams are delivered online and are open book. You should test your Internet connection ahead of time, and you may refer to course materials during the exam.
What is the format of an Accreditation exam?
CA Accreditation exams are timed exams consisting of multiple choice questions.
What does a typical exam question look like?
Example Question: Which protocols does Single Logout support?
1. SAML 1.0
2. SAML 2.0
3. SAML 1.1
4. Liberty V1.x
5. Web Services Federation (WS-Federation)
A. 1, 2, and 3
B. 2, 3, and 4
C. 2, 4, and 5
D. 3, 4, and 5
Example Question: Which component of CA Single Sign-On installs SAML authentication schemes?
A. Affiliate Agent
B. Application Agent
C. Web Agent Option Pack
D. Policy Server Option Pack
Example Question: What is the MOST appropriate step to perform when initialization fails following installation of eTrust Federation components?
A. Check the configuration environment.
B. Uninstall and reconfigure all components.
C. Compare all library files installed to identify the failure reason.
D. Ensure installed products are version compatible with one another.
How do I register for an exam?
Customer, partner and employee exams are hosted online in the CA Education Portal. To take an Accreditation exam, follow these steps:
Customer and Partner Registration
Go to the CA Education Course Catalog:
Customer Catalog
Partner Catalog Login
In the Keywords field, enter the product name followed by “exam.” You can also search for your exam by entering the course code.
To register for an exam, click the Add to Cart button. At that point, you will be prompted to log in, or register for the first time, before you can continue.
After you complete your registration and enrollment, review your selections and click the Finish button. You can then view your selection in the Training to Do List under the My Learning tab.
When you are ready to take the exam, select Go to Content to launch the exam. Please do not select Go to Content until you are ready to complete the exam; otherwise, it counts as an attempt.
Additional Information for Partners
Partners are eligible* to receive:
Free web-based training (including all 100-400 level sales, technical and support courses)
Discounted instructor-led training
For assistance accessing these benefits, please contact CA Customer Care.
*Partner must be an active CA partner.
Please note that if you do not see the course or exam that you are looking for, it is necessary to first log in to the CA Education Portal, and a complete list will be available.
Employee Registration
Go to the CA Employee Education Portal Course Search page.
In the Keywords field, enter the product name followed by “exam.” You can also search for your exam by entering the course code.
When you are ready to take the exam, select Go to Content to launch the exam. Please do not select Go to Content until you are ready to complete the exam; otherwise, it counts as an attempt.
Difficulty accessing the exam?
We recommend that you use a reliable connection to sit for the exam. If you lose network connectivity while writing the exam or if you prematurely exit the exam and can no longer access it, take the appropriate corrective action:
For Customers and Partners:
Please contact CA Customer Care. Note the exam code, and let the Support personnel know that you require an exam reset due to network connectivity causing a lock-out.
For CA Employees:
Open a Service Desk issue to request Exam User Reset:
Select Create a New Request.
If prompted to search knowledge base, select Cancel.
In the Applications section, look under E for Education Portal, and then Education Portal Support.
Be sure and provide the exam code.
What is the exam passing score? Does it change?
CA makes best efforts to maintain passing scores of 80%. The difficulty level of each Accreditation exam is adjusted by a team of internal and third-party experts to allow specific passing and fail rate thresholds. Exceptions to the 80% score occur during Beta testing of new exams, when the passing score may be lowered temporarily (for Beta test takers and early-adopter test takers) while the optimal difficulty level is being established. All of these efforts are aimed at establishing and maintaining the fairness, validity and reliability of CA exams.
Can I retake the exam if I fail?
If you fail an exam you may take the exam again immediately or at your convenience. You have two attempts at exams. If you are not successful, then you should take available training.
How do I print my Accreditation certificate?
After you have passed the exam, you may print your CA Accreditation certificate. In the CA Education Portal, go to My Learning, then Training Completed.
CA Education Portal Login:
Customers and Partners
Employees
For learning path completion diplomas, please contact accreditations@ca.com indicating the specific role-based path, and we will email the diploma to you in about three business days. If you do not receive your diploma within two weeks of successful learning path completion, please email us and we will be glad to email you a new one. Be sure and add accreditations@ca.com to your allowed sender list.
How do I obtain a copy of my score report?
Log in to your student account in the CA Education Portal, select My Learning, then Training Completed to see a list of your completed exams and scores.
CA Education Portal Login:
Customers and Partners
Employees
Why can’t I see all of my exam records in the CA Education Portal?
Exams taken prior to January 19th, 2010, will be updated in your Training Completed transcript.
How long is my accreditation valid? Does it expire?
CA Accreditations do not expire. Your Accreditation will always be valid for the product release for which you were accredited. Additional exams will be required for Accreditation on future product releases.
Personalized learning. Powerful doing.
Business is pass or fail. Make sure your people get the education and training to take your business to the next level. CA Education offers a library of over 400 courses to help your teams get the very most from every CA solution. It’s learning designed with doing in mind—helping you to improve user adoption and productivity, reduce your reliance on external support and maximize your investment to create a competitive edge.

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CAT-180 CA Service Desk Manager r12 Professional(R)

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CAT-180 exam Dumps Source : CA Service Desk Manager r12 Professional(R)

Test Code : CAT-180
Test Name : CA Service Desk Manager r12 Professional(R)
Vendor Name : CA-Technologies
Q&A : 40 Real Questions

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I took this examination last month and handed it thanks to my education with the killexams.com package. this is a first rateexam unload, greater reliable than I ought to count on. All questions are legitimate, and it also includes masses of coaching info. higher and more dependable than I anticipated - I exceeded with over 97%, which is the pleasant CAT-180 exam rating. I dont know why so few IT humans recognise about killexams.com, or perhaps its just my conservative surroundings in any case, I can be spreading the phrase amongst my pals due to the fact that is super and can bebeneficial to many.


CA-Technologies CA-Technologies CA Service Desk

CA Says provider Desk providing is ITIL-Compliant | killexams.com Real Questions and Pass4sure dumps

Jan 6, 2014

CA technologies announced that its CA service Desk supervisor r12.9 has done the highest degree of certification for PinkVERIFY 2011 from red Elephant, an counsel expertise Infrastructure Library (ITIL) certification and education provider.

“as it continues to play an increasingly strategic role in our consumers’ agencies, it has become completely essential for them to fastidiously make certain that each point of it is functionally optimized,” referred to Crystal Miceli, senior director, product marketing, CA technologies. CA service Desk manager is supposed to help firms develop their ITIL competencies base, she brought.

CA provider Desk manager r12.9 completed PinkVERIFY certification on all 15 attainable ITIL methods that span the IT maturity spectrum, from chaos to proactive company alignment. ITIL optimal practices assist companies enrich the first-rate and efficiency of core IT methods and more desirable align corresponding investments with their broader enterprise objectives.

To acquire PinkVERIFY certification, CA carrier Desk supervisor r12.9 became assessed against ITIL terminology, definitions, performance and workflow requirements by means of an skilled crimson Elephant advisor with the maximum degree of ITIL certification.

extra tips on CA is purchasable at www.ca.com.

For extra counsel on crimson Elephant, go right here.


CA technologies Redefines SaaS-primarily based IT service administration | killexams.com Real Questions and Pass4sure dumps

manhattan--(enterprise WIRE)--CA applied sciences (NASDAQ: CA) nowadays unveiled CA Cloud service management, a cell-equipped, SaaS-based IT provider administration (ITSM) answer that grants simplicity and speed throughout the commercial enterprise.

CA Cloud service management is designed with a special ‘configure, don’t code’ method that offers implementation in weeks, now not months, without new building and upkeep resources or advanced improvements. basically, carrier birth and useful resource provisioning may also be automated in barely a couple of minutes. And, it provides a purchaser-like adventure to accelerate adoption and empower conclusion clients.

“The explosion of purposes and gadgets deployed in the enterprise has made service beginning a cornerstone of worker and business productiveness. CA has designed an answer that unlocks the complete advantage of SaaS by way of focusing on what matters to consumers – worker pride, speed of deployment and decreased charge of possession,” stated Lokesh Jindal, accepted manager, IT business management, CA applied sciences.

To extra simplify the check and buying method, CA is providing purchasers a demo and free trial.

New solution Challenges natural items To free up SaaS cost

A fresh Gartner survey* of early-ITSM SaaS adopters chiefly cited right here:

  • When imposing SaaS-primarily based IT carrier desk options, customization and integration are essentially the most normal problems.
  • Infrastructure and operations groups file that SaaS options aren't faster to put in force than on-premises options.
  • I&O organizations record that SaaS solutions have not led to a discount in personnel assisting the device.
  • CA Cloud carrier management was developed to tackle these challenges and force sustained price for IT groups and end clients. Key advantages consist of:

  • An intuitive and chic consumer interface with contemporary search and collaboration
  • A wealthy mobile journey for end clients to request features, belongings and guide from any machine
  • genuine “drag-and-drop” workflows that may also be inbuilt minutes
  • Dynamic “in-app” assistance that speeds up preliminary setup
  • Asset administration and discovery
  • advanced, self-provider reporting and dashboards
  • “options like CA Cloud service administration can convey on the promise of SaaS ITSM by means of focusing on efficiently meeting the core wants of user personas rather than a complicated technical platform that’s problematic to retain and improve,” observed Robert younger, research supervisor, enterprise equipment administration application, IDC.

    CA Cloud service management grew to be accessible on can also 30. Beta testers and clients have supplied favorable remarks:

    “at first we have been concerned that CA had beneath scoped the answer implementation for one among our fundamental valued clientele, but we right away discovered that CA Cloud service administration’s entertaining strategy had eradicated a great deal of the average building work associated with carrier administration implementations,” mentioned Carey Blunt, world carrier Desk Chief Architect, Fujitsu. “CA Cloud provider administration is functionally-wealthy and straightforward-to-put into effect, with standardized and preconfigured ITMaaS capabilities that breathe fresh air into the ITSM market.”

    “All too often, sound carrier administration adoption suffers with sophisticated solutions that may well be stacked with facets but are only too difficult to use and expensive to preserve,” mentioned Dan Timko, president and Chief technology Officer of Cirrity. “CA Cloud carrier management gave us the capabilities we necessary to carrier our clients while additionally allowing for an accelerated implementation and time to value.”

    “We’ve come to rely on CA technologies for characteristic-prosperous yet easy-to-use carrier administration functionality that makes IT existence easy for us and our growing client base,” pointed out Krishna Prasad, CSO at UST world.

    “we now have been a CA Cloud provider administration client for a few years and are very excited to be part of the product’s evolution,” said Nathan Unsworth, EUC observe Lead at CSS Corp. “As an MSP, a key component to our success with the platform has been its utilization simplicity and ‘lower than one full-time employee’ method to configuration, deployment, and on-going administration.”

    CA Cloud service administration extra expands CA applied sciences management Cloud choices launched previous this yr with the industry’s first, comprehensive management Cloud for Mobility – a collection for cell content, utility and device administration delivered as a cloud service.

    *Gartner “Survey analysis: the way to Interpret SaaS-based IT carrier desk device myths, truth and suggestions”, Jeffrey Brooks, Jarod Greene, Chris Matchett, October 8, 2013.

    materials:

    follow CA applied sciences

    About CA technologies

    CA applied sciences (NASDAQ: CA) provides IT administration solutions that support shoppers manipulate and at ease advanced IT environments to assist agile enterprise capabilities. businesses leverage CA technologies utility and SaaS solutions to accelerate innovation, radically change infrastructure and comfortable information and identities, from the statistics core to the cloud. be trained extra about CA technologies at www.ca.com.

    criminal Notices

    Copyright © 2014 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. All logos, trade names, service marks, and logos referenced herein belong to their respective agencies. HDI is being paid a payment by way of CA when it comes to this survey and the presentation displays HDI’s views, evaluation and conclusions.


    SOGIQUE provides perception, Intelligence and Personalization to consumer service Desk Operations With Coveo and C2 improvements | killexams.com Real Questions and Pass4sure dumps

    QUEBEC--(Marketwire - Oct 17, 2012) -  

  • nowadays, Coveo announced that SOGIQUE, a division of Quebec's health network, is leveraging Coveo for CRM and make contact with facilities to search, navigate and correlate its advice assets for more desirable customer engagement. 
  • by way of incorporating assistance from companion C2 innovations, a leading issuer of built-in and customised carrier desk options, Coveo is enabling SOGIQUE's service agents to entry, via a single, consolidated view, all counsel from within their service requests and numerous capabilities base programs -- leading to extra productive diagnoses and resolutions of complex client carrier requests.
  • SOGIQUE actively helps and manages the programs behind Quebec's health community. The organization plays a massive role in modernizing the location's fitness system via setting up and managing clinical, social and administrative property used in the health community. Its aid core manages client service requests across 23 distinctive fitness care functions all through the vicinity. additional important customer context is present in e mail functions, on-line content, information management techniques and file systems.
  • SOGIQUE makes use of C2's provider desk answer to effectively manipulate, automate and organize its consumer service requests. C2's ticketing system and talents base enable agents to doc and arrange client provider interactions to be able to correctly and intelligently tackle similar service requests.
  • Coveo's solutions index guidance from across SOGIQUE's abilities infrastructure, together with the C2 solutions, and immediately bring together contextually imperative guidance within C2's intelligent database, in addition to a large choice of health care purposes and statistics sources, akin to Lotus Notes databases and emails, sites, file shares and intranets. via Coveo's QuickView user interface, information is straight presented in a web structure, in spite of its usual form. Permissions-aware safety ensures that the immediate and position-primarily based access to guidance is all the time cozy -- making certain relevant tips delivery to the right particular person. SOGIQUE agents have contextually critical information that is automatically indexed, consolidated, correlated and offered subject to the permissions of every individual consumer.
  • via combining Coveo and C2, valued clientele are capable of greater intelligently and successfully tackle a high extent of complex client requests. via its new partnership with each companies, SOGIQUE is enhancing suggestions access to facilitate choice making, enhance every day efficiencies and operations and domesticate one-to-one relationships.
  • supporting charges

  • Stéphane Lauzière, president of C2 improvements: "Our aim at C2 is to make the client service experience as productive and personable as feasible. As a leader in providing a truly personalized and a professional consumer adventure, Coveo's know-how takes our carrier desk options to a brand new stage of productiveness and perception. We're blissful with our joint work to date and we're eager for facilitating less demanding, greater helpful and efficient customer carrier operations for a lot of of our consumers."
  • Paolo Houle, president of SOGIQUE: "Our carrier core collects and responds to hundreds of consumer inquiries each yr. due to this fact, we necessary a solution that could streamline our queries and permit our representatives to entry, correlate and make the most of current customer facts throughout our programs for more advantageous carrier in a fraction of the time. We're joyful with the work Coveo and C2 have performed together and we're proud to carry greater service to our shoppers."
  • J.P. Provencal, senior vice president of enterprise construction, Coveo:  "Our insightful customer carrier solutions complement C2 innovations' suite extraordinarily neatly. agencies are looking to each streamline and consolidate their consumer statistics, but they're also looking to access and current contextually imperative counsel from all of their key sources. Integrating our intelligent indexing, correlating and presentation expertise into C2's smartly-centered suite extends the price of existing consumer service operations. We're looking forward to further work we can do together."
  • About C2 C2 innovations is a full carrier administration solution provider that offers a customised provider desk options designed to achieve a excessive level of nice and excellence in your firm's sectors of endeavor. ITIL® appropriate, accessible in every single place in precise time, and simple to use, the C2 business suite of carrier Desk solution enables businesses to optimize their management processes, centralize all suggestions, decrease risks, boost transparency, and boost performance. C2 customers consist of a number of large organizations, small and mid-sized agencies, and executive businesses within the IT, health, and schooling sectors in Canada, the united states, the Caribbean, and Europe.

    About Coveo Coveo transforms users' and groups' capacity to gain the correct perception each time from overwhelming amounts of different, unstructured and structured facts throughout all systems -- on-premise, in the cloud and in social channels. This allows for more efficient customer provider, expanded earnings, shorter earnings cycles, faster innovation for enhanced product building and accelerated profitability. Coveo's superior, unified indexing know-how securely connects with and crawls all systems to create a virtual integration layer, by using federating and normalizing structured and unstructured information. 

    The enterprise's three strains of company carry valuable insight to CRM and call centers for earnings & service, WCMs for one-to-one advertising and marketing, and enterprise content for engineering and operations. Coveo function-primarily based insight Consoles™ deliver superior navigation into consolidated, correlated counsel mashups, inside any utility, including Coveo for Salesforce. amongst Coveo's greater than four hundred customers are CA technologies, YUM! manufacturers, GEICO and Boston toddlers's medical institution. For extra suggestions, consult with www.coveo.com, comply with us on Twitter @coveo or like us on fb.


    CAT-180 CA Service Desk Manager r12 Professional(R)

    Study Guide Prepared by Killexams.com CA-Technologies Dumps Experts


    Killexams.com CAT-180 Dumps and Real Questions

    100% Real Questions - Exam Pass Guarantee with High Marks - Just Memorize the Answers



    CAT-180 exam Dumps Source : CA Service Desk Manager r12 Professional(R)

    Test Code : CAT-180
    Test Name : CA Service Desk Manager r12 Professional(R)
    Vendor Name : CA-Technologies
    Q&A : 40 Real Questions

    am i able to find state-of-the-art dumps Q & A brand new CAT-180 exam?
    killexams.com had enabled a pleasurable revel in the whole while I used CAT-180 prep resource from it. I observed the study publications, exam engine and, the CAT-180 to each tiniest little detail. It was due to such excellent way that I became talented in the CAT-180 examination curriculum in count of days and were given the CAT-180 certification with an excellent rating. im so thankful to every unmarried man or woman in the back of the killexams.com platform.


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    Presently i bought your certification bundle and studied it very well. Final week I passed the CAT-180 and purchased my certification. Killexams.Com on-line checking out engine have become a wonderful device to prepare the examination. That extra my self assurance and i effortlessly surpassed the certification exam! Quite encouraged!!! As I had most effective one week left for exam CAT-180, I frantically searched for a few unique contents and stopped at killexams.Com Q&A. It end up formed with brief question-solutions that had been clean to apprehend. Inside one week, I analyze as many questions as possible. In the exam, it grow to be clean for me to govern eighty 3% making 50/60 accurate answers in due time. Killexams.Com changed into an great solution for me. Thanks.


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    i was working as an administrator and changed into making ready for the CAT-180 examination as well. referring to detailedbooks changed into making my education tough for me. however after I cited killexams.com, i found out that i used to bewithout difficulty memorizing the applicable solutions of the questions. killexams.com made me assured and helped me in attempting 60 questions in eighty minutes without difficulty. I passed this examination efficiently. I best proposekillexams.com to my buddies and co-workers for smooth coaching. thanks killexams.


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    im satisfied to tell that ive successfully surpassed the CAT-180 examination. In this context I ought to admit that your query financial group did help (if not completely) to tied over the examination because the questions requested within the exam have been not completely blanketed with the useful resource of your query financial institution. But I should congratulate your effort to make us technically sound together with your Q&As. Way to killexams.Com for clearing my CAT-180 exam in first class.


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    That was first-rate! I got modern day dumps of CAT-180 exam.
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    We need to learn how to select our thoughts just the same way, we select our clothes everyday. This is the power we can habitat.Having said that If we want to do things in our life, we have to struggle hard to grasp all its powers. I did so and worked hard on killexams.com to find out brilliant position in CAT-180 exam with the help of killexams.com that proved very energetic and amazing program to find out desired position in CAT-180 exam.It was a perfect program to make my life secure.


    Get CAT-180 certified with actual take a look at question financial institution.
    I favored to tell you that during beyond in idea that i would in no manner be capable of skip the CAT-180 test. However after I take the CAT-180 training then I got here to understand that the net offerings and cloth is the fine bro! And when I gave the tests I passed it in first strive. I informed my friends approximately it, in addition they starting the CAT-180 schooling shape right here and locating it simply top notch. Its my extraordinary enjoy ever. Thanks


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    CAT-180 is the hardest examination ive ever come upon. I spent months analyzing for it, with all expert sources and everything one ought to find - and failed it miserably. However I didnt surrender! Some months later, I added killexams.com to my education agenda and kept operating closer to at the sorting out engine and the actual examination questions they provide. I accept as true with this is exactly what helped me bypass the second one time spherical! I want I hadnt wasted the time and moneyon all this needless stuff (their books arent terrible in state-of-the-art, but I agree with they dont provide you with the exceptional examtraining).


    got most CAT-180 Quiz in actual check that I prepared.
    I took this examination last month and handed it thanks to my education with the killexams.com package. this is a first rateexam unload, greater reliable than I ought to count on. All questions are legitimate, and it also includes masses of coaching info. higher and more dependable than I anticipated - I exceeded with over 97%, which is the pleasant CAT-180 exam rating. I dont know why so few IT humans recognise about killexams.com, or perhaps its just my conservative surroundings in any case, I can be spreading the phrase amongst my pals due to the fact that is super and can bebeneficial to many.


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    Distance Learning Students Inspire Through Educational Success Stories | killexams.com real questions and Pass4sure dumps

    While a formal post-secondary degree is not required for many hospitality positions, professional development and education can help employees to advance and excel in their careers.

    For nearly 65 years, the American Hotel & Lodging Educational Institute has offered Distance Learning courses to help people achieve their educational goals, even if they can’t attend college.

    We’d like you to meet a few of these students.

    Georges Farhat, general manager of the Crowne Plaza Dubai, UAE, completed AHLEI’s 12-course Hospitality Management Diploma through online learning in a record five months. He said that completing the program taught him the strength of his determination and boosted his professional confidence. He also said he wanted to set an example for his staff.

    Age is no barrier for acquiring and constantly upgrading knowledge.

    “Age is no barrier for acquiring and constantly upgrading knowledge,” he stated. “I was able to inspire my team to enroll for a higher education by giving personal examples and build a culture of high performance not only for myself but for the entire team.”

    Farhat cited several examples of how he used the knowledge and information gained through his AHLEI coursework to improve performance at his property.

    “I enhanced my marketing knowledge to showcase our product in a strategic manner. I have streamlined the recruitment process and am working toward greater employee engagement through focus group discussion for teams,” he said.

    Tesa Lopez, public area supervisor, Terranea Resort, Manhattan Beach, California, began taking Distance Learning courses to help her make the transition from a retail background to a hospitality career. Because she has a son in college and because of her work schedule, pursuing her own college degree was not an option, but AHLEI’s program was. Scholarships from the American Hotel & Lodging Educational Foundation (AHLEF) and the California Hotel & Lodging Association Education Foundation also made it possible for her to pursue her educational goals.

    “I was very motivated to pursue my education to increase my understanding of the hospitality industry and enhance my leadership skills,” said Lopez. “My courses helped me to understand not only my area of work in public area housekeeping, but I can see how all the departments are connected to each other in providing service to guests and maintaining an outstanding customer experience.”

    Terranea is a 102-acre, eco-friendly resort, which means that Lopez must take into account issues of sustainability and recycling as well as cleanliness and order while managing her team.

    I enjoy what I do and I have a passion to see and admire the view of my resort every single day.

    “When I come to work at Terranea, I don’t just go to work, but I go to teach what I have learned and to have fun with guest, my team, and co-workers,” said Lopez. “I enjoy what I do and I have a passion to see and admire the view of my resort every single day.”

    Shawn Sands, CRM, CFBE, restaurant manager IV, Mosaic, the Cove Atlantis, Bahamas, has earned both the Hospitality Management and Food & Beverage Management Diplomas. He is a long-time AHLEI student, having earned the Food & Beverage Certificate of Specialization in 2007. He has also earned the professional designations of Certified Restaurant Manager (CRM) in 2011, and Certified Food & Beverage Executive (CFBE®) in 2013.

    I realized that what I did was not just a job, it was a full-time career that truly made an everlasting difference in people’s lives.

    Sands began his career as a cook and has been promoted to sous chef, and then through various levels of restaurant manager for various F&B outlets at the property. He has used information from his coursework to implement procedures that have resulted in greater efficiency and improved customer satisfaction scores. For instance, at The Cove Atlantis, he implemented new systematic service operating procedures that increased both profits and guest satisfaction. As restaurant manager at the Mosaic at The Cove, he has established customer service training, health and safety programs, and maintenance/ cleaning programs that have increased employee productivity.

    Sands said that he chose AHLEI’s courses to feel more confident and to gain knowledge to share with others.

    “I am from the Bahamas, where tourism is our number one industry. With representing one of the biggest employers — Atlantis — I wanted to be the best at what I do,” he said. “I realized that what I did was not just a job, it was a full-time career that truly made an everlasting difference in people’s lives. This program encourages me to continue to take more steps in ensuring that I continue to progress in my career and encourage others to do the same.”

    Marion Green, general manager, Naval Station Everett Navy Gateway Inns & Suites (NGIS), Marysville, Washington, began taking AHLEI’s hospitality management distance learning courses in 2007, after first earning the Certified Front Desk Representative certification in 2005. He completed the Hospitality Management Diploma in 2014, and credits his coursework with giving him the foundation he needed to excel in his career and be promoted to general manager.

    “The courses gave me the tools I needed to use as a supervisor,” he said. “As a complex manager, they provided me with the core materials necessary to be an effective leader. My promotion to general manager was a testament to my willingness to learn and grow in the hospitality industry.”

    Green oversaw a $3 million total renovation project for his property, which has been honored multiple times with Navy Lodging’s 5-Star Admiral Elmo R. Zumwalt Award for Excellence.

    The AHLEI education provided me a greater understanding and respect for customer’s needs, wants, and expectations.

    “The AHLEI education provided me a greater understanding and respect for customer’s needs, wants, and expectations. It has absolutely provided me the confidence in my knowledge and a solid foundation of hospitality management,” said Green.

    Christine Saldanha, executive housekeeper at the Crowne Plaza Hotel & Resorts, Dubai, UAE, decided to take AHLEI’s hospitality management courses through to enhance her knowledge and achieve career growth, while boosting her professional confidence.

    “In-depth knowledge of all operational departments has enabled me to effectively participate in hotel strategy and goal setting meetings,” she said. “It has helped improve my leadership competencies and effectively communicate my ideas for the hotel.”

    Some of those ideas have included a “reward and recognition” program for team members that raised employee satisfaction scores; revised departmental disciplinary action procedures; and encouraging the property’s participation in several “green” and sustainability programs locally. Saldanha also encourages employees at her property and other area hotels to enroll in AHLEI’s Distance Learning courses and mentors them through the e-learning process.

    AHLEI gives us all the necessary tools we need for a better future, or simply to pursue a new beginning as we embark on our unique career paths.

    “Education is the key to the future and the process of learning never ends. Today, I feel empowered and energized to fulfill my personal and professional goals and progress towards a brighter future,” said Saldanha. “AHLEI gives us all the necessary tools we need for a better future, or simply to pursue a new beginning as we embark on our unique career paths.”


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    City finances

    The next mayor faces a projected $327-million budget shortfall in 2014-2015. The city’s budget advisor called last year for a new round of layoffs and for key city assets to be turned over to private operators. A former mayor has even suggested the city is heading for bankruptcy.

    1. Do you support the March 5 ballot measure that would raise the sales tax by half a cent to generate $215 million a year for city accounts?

    2. If you oppose the sales tax, what city programs would you eliminate or scale back?

    3. Is new revenue essential to fixing city finances? If so, what kind would you seek?

    4. Do you support laying off additional city employees as a way to balance city finances?

    5. To spur business activity, is it necessary to eliminate the city’s gross receipts tax? If that were done, how would you make up the revenue?

    6. Do you believe city employees should make additional concessions on employee salaries, pensions or benefits? If so, how? If not, why not?

    7. Do you believe future employee retirement benefits for city workers should be provided through a 401(k) plan, as many private-sector employers have done? Why or why not?

    8. What current services, if any, do you believe the city can no longer afford to provide?

    The economy and development

    Los Angeles’ 10.9% unemployment rate is still one the highest among U.S. big cities. And many of the post-recession jobs being created are part-time, low-skilled positions.

    1. Do you have any plan to immediately bring jobs to the city, boost the middle class in particular and lower unemployment?

    2. Apart from construction jobs and the movie industry, do you have any plan to grow the job pool by drawing new industries to the city?

    3. Do you believe Los Angeles must provide tax subsidies or exemptions to attract new development?

    4. Do you believe in fostering transit-oriented development?

    5. Business leaders complain that the City Hall permit and inspection process continues to be a tangle of red tape. What would you do to make it easier for businesses to come to, and operate in, the city?

    6. How important do you think AEG’s downtown stadium plan is to the city’s overall development?

    7. Do you believe that having a professional football team would bring in new revenue and not just move revenue from one type of entertainment to another?

    Public safety

    Some say the expansion of the LAPD has strained budgets to such a degree that the city must lay off additional civilian employees. Lawsuits continue to dog the LAPD. The fire chief blames budget cuts for declining response times, which he admits he cannot reliably track.

    1. Should the LAPD continue to hire officers to replace those who resign or retire, keeping staffing levels the same? If not, should the department be larger or smaller? If you believe it should be larger, how would you pay for that?

    2. Will you ask Police Chief Charlie Beck to serve a second term?

    3. Do you agree with Chief Beck’s decision to make it easier for unlicensed drivers — many of them illegal immigrants — to keep their vehicles from being impounded for long periods?

    4. Do you believe the LAPD is doing enough to lower the cost and frequency of use-of-force, harassment and traffic-related lawsuits against the department? If not, what should be changed?

    5. Do you believe police officer disciplinary hearings and records should be open to the public or kept secret?

    6. The city will soon begin negotiating a new contract for the LAPD’s 10,000 officers. Should that contract continue to require that officers take compensated time off in lieu of overtime pay? If so, how much?

    7. Do you have confidence in the administration of Fire Chief Brian Cummings?

    8. Do you support a plan to convert LAFD dispatch-center employees from 24-hour shifts to a 40-hour work week?

    9. Should the LAFD dispatch center be staffed by civilian workers instead of sworn employees?

    10. What would you do to speed response times, especially in those parts of the city — such as hillside communities and around the city’s border — where responses are slowest?

    Transportation

    The Measure R sales tax is generating billions of dollars for road and rail construction, including a Westside subway extension, but efforts to speed work with additional money have fallen short. There is still no rail to LAX, and traffic on the Westside has even caused President Obama to express dismay.

    1. Do you believe Metro should try again to win an extension of Measure R, similar to the Measure J ballot proposal that failed in November?

    2. Do you agree with advocates who call for changing the voter threshold for taxes on transportation projects to be lowered from two-thirds to 55%?

    3. Will you give rail development the same emphasis that Mayor Antonio Villaraigosa has?

    4. Mayor Villaraigosa was sometimes criticized for prioritizing rail projects over the county’s bus system. What role do you think the bus system should play?

    5. Do you believe rail is the most cost-effective way to improve transportation in the city?

    6. Do you believe that a “subway to the sea” — the Westside subway extension — is necessary?

    7. What route should Metro select for the Westside subway as it passes through Century City?

    8. Should more toll lanes be placed on Los Angeles freeway carpool lanes?

    9. For decades transit officials have debated an extension of the 710 Freeway through South Pasadena. Should it be built, and if so, how?

    10. Do you favor moving the north runways at LAX closer to Westchester? If so, why?

    11. What improvements are still needed at LAX?

    12. Would you sell or give up control over Ontario International Airport? If so, why?

    13. Do you think the city needs to privatize its parking garages?

    14. The city has a growing bicycle movement. What are your feelings about bicyclists in L.A., and what needs to be done/not done to accommodate them on L.A.’s roads?

    15. At least 42% of the city’s sidewalks are in poor shape, and lawsuits may force the city to spend huge sums to repair them. What would you do to fix the city’s streets and sidewalks?

    Education

    The largest school system in California struggles with low test scores and graduation rates. LAUSD teachers and administrators disagree on evaluation methods. Mayor Antonio Villaraigosa attempted a takeover but settled for running a limited number of campuses.

    1. How would you describe the state of the Los Angeles Unified School District?

    2. Will you continue to oversee the nonprofit that runs Mayor Villaraigosa’s 15 schools?

    3. Will you try to have the same level of political involvement and influence over the school board by fielding candidates and helping to pay for their campaigns?

    4. How would you evaluate the performance of Superintendent John Deasy?

    5. Mayor Villaraigosa has said that student test scores should account for at least 30% of a teacher’s evaluation. To what extent do you agree or disagree?

    6. What are the top three things you could do to help improve the school system as mayor?

    7. Should every charter school have a teacher workforce that is represented by a union?

    8. How many additional charter schools should LAUSD allow?

    Environment

    Power costs are rising as the DWP moves from coal to renewable fuels. The Supreme Court is weighing lawsuits over the port’s clean-truck program. Advocates for green spaces say more parks are needed. Developers are pushing back at state environmental impact laws.

    1. Some projections provided to the city forecast that the DWP will have at least 10 consecutive years of rate hikes as the utility complies with regulations and moves toward more renewable power. What would you do to address these rising costs?

    2. Mayor Antonio Villaraigosa pledged to wean the DWP off coal by 2020. But the DWP’s projections show the utility will still be receiving 28% of its energy from coal by that date. Would you uphold Villaraigosa’s pledge? If so, how would you achieve it?

    3. The Supreme Court is poised to consider challenges to the port’s clean-truck program, particularly as it relates to regulations on owner-operated trucks. Do you support the program as passed by the Harbor Commission?

    4. Do you support the Southern California Intermodal Gateway project in the Port of Los Angeles? How would you address concerns from activists that the project would significantly harm neighbors, both in terms of air quality and traffic?

    5. Should the California Environmental Quality Act be rewritten, as many real estate developers have suggested, to reduce the financial impact of legal challenges over environmental impact reports? If so how?

    6. Anschutz Entertainment Group, the developer of a proposed downtown football stadium, received special state legislation that allowed its project to have an accelerated environmental review process. Should every business receive such treatment? Why or why not?

    7. Advocates for green space contend that Los Angeles needs more parks. Yet the city has been struggling to maintain the parkland that it already has. How would you improve the maintenance of those that already exist while adding new parkland in coming years?



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