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BCCPP - Blue Coat Certified Proxy Professional - Dump Information

Vendor Name : BlueCoat
Exam Code : BCCPP
Exam Name : Blue Coat Certified Proxy Professional
Questions and Answers : 211 Q & A
Updated On : February 21, 2019
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BlueCoat BCCPP Exam (Blue Coat Certified Proxy Professional) Detailed Information

echnical Certifications
If you want to be able to differentiate your IT skills from others, it's time to put your plan into action and get Blue Coat certified. We offer the following certification programs in order to:
Validate and certify technical competency
Recognize network engineers and system administrators
Maximize Blue Coat technology utilization
Application Delivery Network (ADN) Certification Program
CERTIFICATIONS SECURITY WAN OPTIMIZATION VISIBILITY & CONTROL
Product Focus ProxySG ProxySG PacketShaper
Certified Administrator
Certified Professional
Over 7000 IT professionals have been Blue Coat certified thereby bringing valuable, measurable rewards to the organizations that employ them. Whether you are a network or security administrator, or a member of a tech support/IT help desk team, the Blue Coat Certification Program is designed to recognize IT professionals who possess the necessary skills to use Blue Coat products and technology effectively in a wide variety of settings.
* Certification exams are administered by Prometric (leading independent global provider of comprehensive testing and assessment services.)
Our Prometric administered exam requirements mean that your Blue Coat certification will demonstrate your experience and skills to successfully deploy, configure,manage, and troubleshoot Blue Coat products in a variety of networking environments.
Certification Programs
Blue Coat Security Certification is designed to provide you with the tested and certified technical skills to deploy, configure, and manage the day to day security operations of Blue Coat’s ProxySG family of appliances, as well as other network security related products such as Blue Coat Director, ProxyAV and Reporter.
Blue Coat WAN Optimization Certification is designed to provide you with the tested and certified technical skills to deploy, configure, and manage the day to day WAN Optimization operations of Blue Coat’s ProxySG family of appliances, as well as ProxyClient set-up, proxy and bandwidth management features.
Blue Coat Visibility and Control Certification is designed to provide you with the tested and certified technical skills to install, configure, and manage the day-to-day operations of Blue Coat’s PacketShaper appliance as well as use monitoring and reporting features to control and optimize network and application performance.
Each of these 2 certification programs offer multiple tiers (Administrator and Professional) with increasing levels of expertise and each lower certification level being a prerequisite for the next higher one.
The above certifications are subject to passing an online Prometric exam and are valid for 2 years. Blue Coat offers test-out exams, in lieu of Blue Coat training courses, for IT professionals with the respective level of technical experience and skills. Additionally, Blue Coat offers several refresher and recertification options for Blue Coat trained and certified technical staff. Please contact training@bluecoat.com for more information.
X-Series Certification Programs
Blue Coat X-Series Certified Specialist (BCXCS) Certification signifies that an individual has acquired the skills necessary to install and provision an X-Series Platform in a pre-defined network configuration. The BCXCS can install and configure a security solution using best-in-class applications, and monitor and troubleshoot the overall solution. X-Series Essentials training is required to become BCXCS certified.
Blue Coat X-Series Certified Expert (BCXCE) Certification has an in-depth knowledge of the X-Series and operating system (XOS) and architecture, and can design advanced solutions that leverage the power of the platform and maximize their investment. A BCXCE can confidently design and implement a fault tolerant, optimized solution. X-Series Essentials and Advanced training are required to become BCXCE certified.
BLUE COAT CERTIFICATION
bluecoat_logo
Booking an Exam
When you purchase a seat on a Blue Coat course, the price includes one exam key. One exam key is used each time you attempt the test. On completion of your Blue Coat certification course, please discuss taking the applicable exam with your trainer or a representative of Red Education. We will be happy to facilitate it for you.
All exams are done online through Prometric online testing when you are ready. You will need to log in and create an account for yourself. At the completion of your course, the instructor will give you an exam key for access to the tests.
The Prometric website will guide you through the remainder of the process. Once you receive your certification, it is then valid for 1 year. Your certificate will be emailed to you upon successful completion of the exam.
Should you use the exam key and have not passed the test, you can then purchase more exam keys through Red Education for USD$150 each.
Certification Programs & Requirements
Blue Coat Certified Proxy Administrator (BCCPA)
Time Limit: 2 HoursApprox.
Questions: 50
Score Required: 80%
Topics Covered:
Blue Coat SG & Firewalls
Blue Coat SG Deployment, Initial Setup and Graphical User Interface (GUI)
Services
Hypertext Transfer Protocol (HTTP)
HTTP Compression
Authentication Introduction
Authentication realms
Policy Management
Content Filtering
Managing Downloads, Instant Messaging & Peer-to-Peer Traffic
Notify User Policy
Access Logging
Introduction to Reporter
Blue Coat AV
Support
Blue Coat Certified Proxy Professional (BCCPP)
Time Limit: 2 Hours Approx.
Questions: 50
Score Required: 80%
Mandatory requirement: successful completion of BCCPA course and exam or Passed the BCCPA Waver Exam (See Below)
Topics Covered:
System Architecture
Content Policy Language (CPL)
Regular Expressions
Apparent Data Type
HTTP Details
Policy Tracing
Forwarding
CP Tunneling
Reverse Proxy
Two-Way URL Rewrite
Advanced Reporter
Access Logging
Using Authentication in Transparent Proxy Mode
Understanding & Using Kerberos Authentication
Substitution Realm
Windows SSO
Blue Coat SG Security
Failover
Blue Coat Director
Spyware Prevention
BCCPA Waiver Exam
It is a prerequisite that each student sit and pass the BCCPA course and exam before sitting the BCPP course.
Blue Coat does understand that some students may have extensive contact with Blue Coat products and would prefer not to enrol in the BCCPA course. For this reason, Blue Coat has developed the BCCPA waiver exam.
These instances are evaluated on a case by case basis and you will need to contact your Red Education Account Manager to initiate this process for you.
The exam can only be administered by Blue Coat and they will grade and email the results to the student directly.
The cost for the exam is USD$250 and will take two hours to complete.
BLUE COAT CERTIFIED
PROXYSG PROFESSIONAL
BlueTouch Training Services
Course Description and Contents
The Blue Coat Certified ProxySG Professional (BCCPP) Course includes more complex and technical
concepts and extensive hands-on practice. It covers:
• SGOS Architecture
• Caching Architecture
• Introduction to CPL
• Basic CPL
• Intermediate CPL
• Policy Tracing
• CPL Best Practices
• Advanced Authentication Concepts
• Guest Authentication and Error Handling
• Authentication with BCAAA
• Kerberos Authentication
• Authentication Troubleshooting
• Forwarding
• SSL Advanced Topics
• ProxySG Performance Monitoring
• ProxySG Integration
Students will become Blue Coat Certified ProxySG Professionals upon completing this course
and passing the Prometric online exam
Blue Coat Certified Proxy Administrator
Price: AED 10,643.00
Day(s): 3
Course Code: BCCPA
GTC: 29
Overview
The Blue Coat Certified ProxySG Professional (BCCPP) Course is intended for IT professionals who wish to master the advance features of the Blue Coat ProxySG.
Pre-Requisites
Blue Coat Certified ProxySG Administrator (BCCPA) certification, or waiver exam, plus practical experience with the ProxySG in the field. Additionally, students should possess advanced knowledge of networking, security, and authentication.
Blue Coat Certified Proxy Professional
Price: AED 7,340.00
Day(s): 2
Course Code: BCCPP
GTC: 20
Overview
In the Blue Coat Certified Proxy Professional (BCCPP) course, you will learn to configure your Blue Coat Proxy appliance for high availability and multi-site deployments, advance policy features, web content control, P2P file sharing control, IM control, steaming media control, application acceleration and reverse proxy deployments, plus Internet/intranet security solutions.
Pre-Requisites
The knowledge and skills that a learner must have before attending this course are as follows:
Practical experience with the ProxySG in the field.
Possess advanced knowledge of networking, security, and authentication.
To gain the prerequisite skills and knowledge, Bluecoat strongly recommends knowledge of the following courses:
Blue Coat Certified ProxySG Administrator (BCCPA)

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BCCPP Blue Coat Certified Proxy Professional

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BCCPP exam Dumps Source : Blue Coat Certified Proxy Professional

Test Code : BCCPP
Test Name : Blue Coat Certified Proxy Professional
Vendor Name : BlueCoat
Q&A : 211 Real Questions

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BlueCoat Blue Coat Certified Proxy

Blue Coat ProxySG secure net Gateway Achieves DoD Certification | killexams.com Real Questions and Pass4sure dumps

Blue Coat items Are the only web Proxy gadgets blanketed on Unified Capabilities authorised products list

SUNNYVALE, CA--(Marketwired - Feb 24, 2015) - Blue Coat programs, Inc., a market chief in commercial enterprise security, today introduced that two of its ProxySG secure net gateway contraptions have achieved certification and been delivered to the branch of protection (DoD) Unified Capabilities accepted items listing (UC APL). Working with Washington DC-primarily based information know-how enterprise, Tachyon Dynamics, Blue Coat received certification for the ProxySG S400 and S500.

All IT equipment used in the DoD ought to circulate the UC APL certification process, which includes rigorous suggestions Assurance (IA), Interoperability and web Protocol version 6 (IPv6) checking out. This special trying out, which can take in to a year to finished, ensures any machine placed in the DoD complies with the advanced requirements developed by using the DoD for its cyber security divisions.

"We have been impressed by way of the attention to element and safety Blue Coat validated all through the entire process," mentioned Jeremy Duncan, managing associate, Tachyon Dynamics. currently, the Blue Coat ProxySG techniques (S400 and S500) are the only web proxy gadgets within the safety business on the DoD UC APL.

Tachyon Dynamics' check engineers and Blue Coat worked collectively throughout the whole manner from application, hardening, documentation and engineering design. Tachyon Dynamics became an integral part of Blue Coat's trying out success. The licensed Blue Coat ProxySG items consist of right here, working SGOS version 6.5:

"We were extraordinarily impressed with the aid of the talents of Tachyon Dynamics in UC APL and community safety," pointed out Diana Robinson, government certifications, NSS & specialized checking out application supervisor for Blue Coat systems. "Tachyon's adventure and advice during the system helped us in achieving certification."

About ProxySG ProxySG offers complete insurance policy and manage over internet traffic. It makes it possible for the following functions: robust user authentication, internet filtering, deep inspection of content material for statistics loss or threats, protection exams to the Blue Coat international Intelligence network, inspection and validation of SSL site visitors, content material caching and site visitors optimization, bandwidth management, streaming media splitting and caching, and formula degree controls per protocol. It also has the potential to filter, strip or substitute net content.

About Tachyon Dynamics Tachyon Dynamics is a premier know-how enterprise focused on DoD UC APL consulting, superior know-how business planning, designing, and implementation like internet Protocol version 6 (IPv6), virtual server systems, cutting edge networking programs, and confirmed cyber protection technologies and procedures. Tachyon Dynamics is a service-Disabled Veteran-Owned Small company (SDVOSB) that understands the significance of efficient and authentic communications. www.tachyondynamics.com

About Blue Coat systems Blue Coat is a leader in enterprise protection, presenting on-premise, hybrid and cloud-based options for shielding web connectivity, combating advanced threats and responding to protection breaches. Blue Coat is the international market chief in securing connection to the internet and counts almost 80 % of the international Fortune 500 as its shoppers. For additional info, visit www.bluecoat.com.

Blue Coat and the Blue Coat emblem are registered logos or logos of Blue Coat techniques, Inc. or its associates within the united states and likely other international locations. All other trademarks mentioned during this document are the property of their respective owners.


Blue Coat publicizes New client Certification software for Proxy administrators | killexams.com Real Questions and Pass4sure dumps

No result found, are attempting new key phrase!Nov. 22 / -- Blue ... Proxy options classes can turn into Blue Coat licensed by using enrolling within the BCCPA upgrade path or the BCCPP upgrade direction and passing the on-line exam. For certain direction descr...

Blue Coat Acquires Netronome SSL expertise to lengthen leadership in enterprise protection | killexams.com Real Questions and Pass4sure dumps

SUNNYVALE, CA--(Marketwired - may additionally 9, 2013) -   Blue Coat techniques, Inc., a market leader in web protection and WAN optimization, nowadays introduced that it has got the SSL appliance product line from Netronome, a leader in circulation processing. The Netronome SSL appliances enhance Blue Coat's potential to permit a secure and productive internet experience for commercial enterprise companies.

web and SSL site visitors can account for greater than half of all traffic on the company community, pushed via the adoption of cloud-primarily based SaaS functions and the transforming into use of HTTPS for web sites comparable to Google and fb. This class of encrypted traffic, left uninspected, can disguise threats or different malicious activities. To without problems put into effect protection protections earlier than the site visitors reaches the endpoint, it is important for companies to have in-community visibility into encrypted traffic.

"Many networks face a crisis nowadays as the upward push in SSL-primarily based traffic creates an unrealistic reliance on the endpoint to realize threats or records loss," spoke of Greg Clark, CEO at Blue Coat methods. "by inspecting SSL traffic in the community, enterprises extensively in the reduction of risk."

The market-main Netronome SSL appliances bring SSL decryption in networks ranging from 100 Mbps to 10 Gbps full duplex, offering companies with visibility into the traffic on their network. As a fully clear proxy, the SSL home equipment seamlessly integrate into present safety environments to give protection to infrastructure investments whereas mitigating expensive alterations to community topology or client re-configuration. The home equipment also give as much as four records feeds to a wide array of in-community safety applications, corresponding to intrusion prevention, intrusion detection, sandboxing and forensics, that may then analyze the records for threats or facts breaches.

"increasingly, analytics is an important device for inspecting superior threats and warding off information loss," observed Christian Christiansen, vice president of security items and capabilities at IDC. "To be constructive at analytics, organisations deserve to inspect traffic that flows through their community. SSL is among the greater vital site visitors flows. Blue Coat's acquisition of the Netronome technology allows for consumers so as to add this analytics potential by proposing inspection capabilities at scale."

as soon as the Netronome SSL appliances are fully integrated with current Blue Coat products, organizations can be capable of observe consistent coverage to all site visitors on the community. 

"The SSL home equipment are the industry's highest efficiency clear proxy for SSL network communications and provide wonderful visibility exposing inbound threats and outbound leaks," noted Howard Bubb, chief govt officer at Netronome. "The product is a fantastic complement to Blue Coat's comprehensive suite of protection items and extends their management position in securing SSL communications."

The Netronome appliances are presently available through licensed OEM companions, together with Sourcefire and VSS Monitoring, and will be accessible via licensed Blue Coat channel companions shortly. As part of the acquisition, the present product crew will be a part of Blue Coat to provide uninterrupted aid to existing customers and OEM partners.

"Netronome's SSL expertise has played a positive function in assisting us to understand our Agile security® vision," referred to Tom McDonough, president and COO of Sourcefire. "Blue Coat's acquisition of the expertise will expand our latest technology partnership and raise global support advantages to our customer base."

About Blue Coat methods Blue Coat methods offers web security and WAN optimization solutions to 86 % of FORTUNE world 500 agencies. because the market share chief in the cozy internet gateway market, Blue Coat sets the usual for enterprise safety. Its options provide the visibility, insurance policy and control required to optimize and comfy the movement of assistance to any user, on any community, any place. For more information, please seek advice from www.bluecoat.com.

Blue Coat and the Blue Coat logo are registered trademarks or trademarks of Blue Coat programs, Inc. and/or its associates in the u.s. and sure other countries. All other emblems mentioned in this document are the property of their respective house owners.


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Finjan Series A financing supported by IPR-resistant cybersecurity patent portfolio | killexams.com real questions and Pass4sure dumps

Phil Hartstein

Finjan CEO Phil Hartstein speaking on a panel in Washington, DC, May 2015.

Finjan Holdings (NASDAQ:FNJN) is a developer of cybersecurity technologies holding a portfolio of patents related to hardware and software which can detect unknown threats on a real-time or behavior-based basis. On May 12th, it was announced that Finjan had secured $10.2 million in a round of Series A investment financing in a private transaction led by affiliates of Halcyon Long Duration Recoveries Management and Soryn Capital, an affiliate of Soryn IP Group. The financing agreement was disclosed to the U.S. Securities and Exchange Commission (SEC) in an 8-K form filed the day of the announcement.

The deal includes 102,000 shares of stock which Finjan will distribute at a cost of $100 per share. Terms of the deal require that the preferred stock issued by Finjan in this recent financing round cannot be converted into common stock, which would dilute the holdings of common shareholders. It is the first time that the company has gone out to raise capital since going public on the NASDAQ stock exchange three years ago. The placement agent for the transaction was B. Wiley & Company.

“Finjan continues to transform by introducing new products, investing in start-ups and establishing industry wide best practices for patent licensing,” said Michael Gulliford, the Founder & Managing Principal of Soryn Capital, an affiliate of Soryn IP Group.” We have been, and continue to be, extremely impressed with Finjan’s management, technology and intellectual property.”

“We believe this to be a deal of distinction in our industry,” said Finjan CEO Phil Hartstein in a conference call held to publicly discuss the details of the transaction. Hartstein noted that the deal does not include any evergreen revenue share which would continue after the securities are retired. Finjan’s long-term staying power as well as its patent licensing and enforcement activities were seen as reasons why Halcyon and Soryn entered into the investment round. “On a professional note, when you’re out in the market and considering raising money, you really have to appreciate that you’re interviewing financiers to become your partners, not just your investors,” Hartstein said.

The role that patents played in Finjan’s business activities was discussed heavily near the beginning of the conference call. Hartstein noted how Finjan had been successful in navigating changes to the patent landscape wrought by legislative, judicial and other changes, especially administrative changes at the U.S. Patent and Trademark Office. “These challenges are threatening a number of business models and we’ve recently seen several companies significantly pivot just to survive,” Hartstein said.

Inter partes review (IPR) processes at the USPTO’s Patent Trial and Appeal Board (PTAB) have been problematic for some patent owners and Hartstein cited the 80 percent of IPR filings which are instituted and the high likelihood that the claims will not come away unscathed and fully intact. Finjan itself has faced 40 IPRs, some of which are still pending decision. However, 70 percent of those filings have been denied institution, well above the 20 percent average. Hartstein also noted that 14 of the IPR filings, more than one-third of the IPRs Finjan faces, are joinders which Hartstein noted “generally contains nothing new” in terms of a challenge to patent validity. Of the 40 IPRs, 17 of 24 have already been denied institution and only one IPR joinder exists among the IPRs which have been instituted.

Hartstein also appeared confident on the results of reexaminations of Finjan’s patents performed at the USPTO. Out of nine reexaminations filed, five of the six which have been decided confirmed the patents. That 83 percent confirmation rate speaks to the strength of Finjan’s intellectual property. “As litigants exhaust their ability to challenge our patents, we continue to believe there will be an inflection point where licensing discussions and litigation settlement talks are less focused on an invalidity argument,” Hartstein said.

Though the company prefers a licensing pathway, it has been successful in asserting patent rights in recent years. Hartstein cited a few successful cases of litigation, including last August’s jury verdict in Finjan Inc. v Blue Coat Systems which awarded Finjan more than $39.5 million in damages. The lawsuit alleged that claims from a series of Finjan patents were infringed by several Blue Coat products, including Malware Analysis Appliance (MAA), Content Analysis System (CAS) and WebPulse. One of the patents-in-suit which the jury found Blue Coat infringed upon is U.S. Patent No. 6154844, entitled System and Method for Attaching a Downloadable Security Profile to a Downloadable. Issued in November 2000, it claims a method of receiving a downloadable, creating a downloadable security profile through an inspector that identifies suspicious code and linking the security profile to the downloadable before a web secure gatewaysserver makes it available to clients. Finjan also successfully sued Blue Coat for infringing upon U.S. Patent No. 7418371, titled Method and System for Caching at Secure Gateways. It protects a computer gateway for a network of computers which has a scanner for scanning files coming from the Internet to derive security profiles for the files. The security profiles are indexed and cached and security policies for computers on the intranet network containing lists of restrictions for files are also cached. The innovation is designed to reduce latency caused by processing time at a gateway computer without sacrificing network safety.

Two upcoming court cases were also briefly touched upon during the Finjan conference call. Hartstein noted that Finjan had an upcoming infringement case against cybersecurity solutions provider Proofpoint which had a scheduled trial start date of June 13th. However, on May 23rd, less than two weeks after the Finjan conference, the company announced that it had agreed to settle with Proofpoint after Proofpoint agreed to license Finjan’s global patent portfolio. On May 26th, Finjan released a litigation update in its infringement suit against security software and hardware company Sophos. Six of eight patents-in-suit for which Finjan alleges infringement on behalf of Sophos will inspecting dynamically generatedproceed to trial. One of the patents in the Sophos suit is U.S. Patent No. 8141154, titled System and Method for Inspecting Dynamically Generated Executable Code. It claims a system for protecting a computer from malicious content involving a processor processing content which calls to a function and invoking a second function if a security computer determines that such an invocation is safe. This technology addresses shortcomings in conventional desktop anti-virus software which is widely distributed and can be accessed by hackers; it would also allow for anti-virus protection without running the program on the computer to be protected, freeing up processor resources.

Remarks made by Finjan CFO Michael Noonan indicated that the company expects to see its cybersecurity consultation business CybeRisk, an Israel-based division opened by Finjan last June to increase its global activities in providing cybersecurity risk advisory services. Noonan acknowledged that the business has taken some time to ramp up but he added, “CybeRisk’s theme of the data room to the board room is resonating.” In this year’s second quarter, Finjan expects CybeRisk to land between $150,000 to $300,000 of business from new clients.

Noonan also laid out more details behind the Series A financing round which Finjan had successfully concluded. Shareholders holding the preferred stock class can liquidate shares within 90 days at 1.5 times the purchase price, within one year at 1.65 times the purchase price and between one and two years at 1.75 times the purchase price. Revenue sharing provisions could reach as high as 70 percent to investors in the case of a litigation event. Series A shareholders also receive 20 percent of licensing revenues within one year of closing, but that raises to a maximum of 40 percent if licensing deals take up to two years. Noonan indicated that the Series A funding would support licensing and enforcement activities as well as general day-to-day operations.

Steve Brachmann

Steve Brachmann is a freelance journalist located in Buffalo, New York. He has worked professionally as a freelancer for more than a decade. He writes about technology and innovation. His work has been published by The Buffalo News, The Hamburg Sun, USAToday.com, Chron.com, Motley Fool and OpenLettersMonthly.com. Steve also provides website copy and documents for various business clients and is available for research projects and freelance work.


Inside Consumer Reports: Controversies surrounding the MacBook Pro and HomePod | killexams.com real questions and Pass4sure dumps

 

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Enthusiasts have questioned Consumer Reports' assessments of Apple's products for many years. After looking at the test facilities, AppleInsider talked to Consumer Reports leaders about the various controversies of the past.

On May 17, AppleInsider paid a visit to the Consumer Reports offices and testing facility in Yonkers, N.Y., where we got an inside look at how the organization arrives at its conclusions about products.

When we sat down with the Consumer Reports decision-makers, one of the topics of discussion was the organization's past assessments of Apple products, including a series of controversies involving individual conclusions about the 2016 MacBook Pro and the HomePod in early 2017.

"Biased for consumers"

Everyone we spoke with at Consumer Reports adamantly denied that they have been unfair to Apple, arguing that their mission and methodology is entirely analytical and data-driven.

Accusations of bias or unfairness to certain companies, a Consumer Reports spokesperson noted, is "not a unique complaint." In fact, there were times when Consumer Reports has been accused of bias in the other direction — of liking Apple and its products too much.

"We believe that we have certainly been fair when it comes to Apple products and we haven't treated them any differently than anyone else,'" said Jennifer Shecter, CR's Senior Director, Content Impact & Corporate Outreach. "We test more than 7,000 products and services every single year, and I deal with every company who has an issue and they say well, why do you like Apple so much more than you like my product.' or you have other companies who say "why don't you like [mine].'"

"But this not a question of preference," said Shecter. "This is a question of scientific evaluation and comparative testing. It is not about preference, that does not come into play into our testing."

"We treat every company and every product the same way. And it's been like that since 1936," Shecter added. "We deal with Apple products and Apple as a company the same way we deal with every other company. Empirically speaking, we evaluate every product as it comes, and every piece of feedback from the manufacturer as it comes, and that is our process. So we have had robust dialogue with Apple, throughout the processes, and we are responsive to feedback that we get from companies, too."

According to Consumer Reports' director of communications Barrie Rosen, the organization currently recommends Apple products in the categories of smartwatches, smartphones, tablets, streaming media devices, smart speakers, laptops, and all-in-one desktop computers — just about every category in which Apple offers products.

As far as device usage goes, while touring Consumer Reports' offices, we did note that the desktop computers are PCs. However, we did see quite a few MacBooks on desks there, and when we met with the company personnel in a conference room, at least two had MacBooks in front of them. As for smartphones, we noticed about a 50/50 split between iPhones and Android devices in the offices.

Apple and Consumer Reports

As for Apple and Consumer Reports' relationship, they do have one, and judging by the team's comments about it, it's somewhere between cordial and cooperative.

"We have an ongoing dialogue with Apple," Shecter said. "Whenever we have a story that's coming out that we're going to call Apple out — just like we would any other manufacturer — we call them. And when they have questions, we answer them.

Consumer Reports' says that their direct dealings with Apple are with all sorts of different Apple personnel. Sometimes they talk to marketing people, sometimes product managers, and occasionally even engineers.

"It might start with a product manager," Maria Rerecich, director of the electronics testing team, said. "But we've often wind up in dialogue with the engineers on the product, because they have specific technical questions that they need to be asking and hearing our answers to. We'll go engineer-to-engineer at that point.

Shecter added that the companies' communications are usually done over the phone and that in-person meetings with Apple are less common, mostly because the two companies are headquartered on opposite coasts.

"As we do, we invite manufacturers to come and visit our facility. We're always eager to go to other manufacturers' facilities," she said.

"I think that when we've been in dialogue with them it's been good faith on both sides," said Shecter. "There have been times when we've had to be in constant contact if there's a story coming out, or if there's more stories coming out, but every time they have a question we answer their questions, truly, honestly, and responsively."

The MacBook Pro Story

One of those times dialog was needed was following the release of Consumer Reports assessment of the 2016 MacBook Pro.

As AppleInsider reported in December of 2016, CR, upon the release of the newly refreshed MacBook Pro line, declined to recommend the new product, the first time it didn't recommend the MacBook Pro. Its decision was reversed the following month, following lengthy engagement with Apple and the release of a software fix.

The problem, it turned out, was that Consumer Reports had turned off caching prior to running the test, leading to the exposure of a battery bug that Apple later fixed. Apple said in public comments at the time that this resetting was "not a setting used by customers and does not reflect real-world usage."

The team at Consumer Reports gave us their side of what happened in that product assessment. Their engagement with Apple involved extensive communications, over the Christmas holiday that year.

"We run battery life tests on laptops," Maria Rerecich said. "And the way we run the battery life test is, we are doing a website cycle over Wi-Fi. We don't run those live over Wi-Fi, we have a server with the webpages stored on it so it's consistent and our testing has to be the same from time to time. So we don't want to encounter the vagaries of someone's website being down. So we have the webpages stored, we run those over wi-fi from our server, to the test machines, and we're basically cycling through webpages."

"We start with the computers fully charged, we set them all to the same brightness level, so again it's consistent across. So just let em run overnight, and then some, depending on [how long they last]," added Rerecich. "We log that recording, and basically once the laptop dies the watch stops, so we can tell exactly when it's petered out. We run that once, we record the results, and we run it a second time. we're looking for consistency within five or ten percent."

"We set them up the same as much as possible, we go with default settings largely, but have turned the cache off, and the reason we turn the cache off is because we don't want the website to be sitting in cache on the machine because then it's not exercising properly," Rerecich continued.

"In the case of the MacBook Pro, that year [2016], when we run the two trials of the same test, we might get 14 hours and 14.1 hours. We may get 16 hours and then 16.3 hours. If it's more than that 5 percent variation, we'll run it a third time and see where it falls. The case of the MacBook, we got 10 hours, then we got 4 hours. We never see a variation like that. This was completely unusual. And the numbers told us that there's something going on. We were not able to evaluate that battery as a result, because what's the right number?' And we felt that based on that testing, there was something that was not explained, and we could not recommend the model as a result. We got in touch with Apple and we had a lot of back and forth with Apple."

"We got in touch with them beforehand and asked them for a comment," Shechter said. "Because we said we're seeing this issue, and it's gonna impact our ability to recommend the product. And what they told us for the story was they didn't know why that would be. They didn't understand why we were getting the results we were getting. So we asked them and they gave us a comment for the story. We published our story and then there had more questions about trying to figure out what the problem could be. So that was over Christmas, the year before [last], and we probably talked to them every single day of that Christmas holiday."

Eventually, CR gave their log of the test to Apple, who determined what had happened.

"Because you're doing it the way you are doing it, there's a bug being triggered in Safari," Shechter said they were told by Apple. "When you turn the cache off, this bug is being triggered. And while we respectfully disagree with you that this is a real-world test, or that this is the best indicator, they said you know, we want to make sure to them the recommendation seemed important, and so we went back and forth, and they decided to issue an update for the bug, and so they issued it, and we re-ran the tests, and it worked. So we were able to recommend it."

Shechter added that CR's policy is that they will revisit product assessments after they have denied a recommendation for a specific reason, once the issue behind that reason has been fixed. But they will not retest products that have already been recommended. If they did that, she said, "we'd be re-resting products all the time and we'd never even get to new products."

Consumer Reports sees the back and forth with Apple as an instance in which they and a manufacturer worked together to deliver a positive result for consumers.

The HomePod issue

Another rather contentious issue was Consumer Reports' assessment, this past February, of the HomePod speaker, "The Apple HomePod Sounds Good, but Other Smart Speakers Sound Better." Many, including AppleInsider, had taken issue with CR's determination that the HomePod fell below such competitors as the Sonos One and Google Home Max. Our editorial also questioned how Consumer Reports had reached some a determination in what appeared to be a single day.

CR responded to that editorial that week, concluding with an invitation to visit their facilities.

During that visit, the CR staffers further filled us in on what happened when they wrote about the HomePod. The assessment was, they said, a "first look" —a collection of initial impressions of a product that Consumer Reports often publishes for certain high-profile products releases, including most iPhone and Galaxy devices. First look assessments will also sometimes take look at new, highly-touted features — such as the Face ID that debuted in the iPhone X — and also look at whether the product does certain things that it advertises doing.

"Because consumers will be very interested in a phone like that or a phone like the flagship Samsung phones or things of that nature, we will try to get results out the first day," Recevich said. "So we'll do this first look type of thing, with really big, important products that people are buzzing about. Because consumers want to know, with Consumer Reports- everyone else is talking about it, why aren't you talking about it? So that's why we did that for the HomePod —not because it was Apple, but because these are the types of products that people are [interested in] —when the Apple Watch first came out, we did that. But we do it for other products as well.

"Because the HomePod was sort of a hot product and we knew a lot of people were interested in what it was like and how it was. We did what was called a first look," Recevich continued. "In this case it wasn't a rented sample because we didn't have that available, but the first day we got them in, we did some testing, so that we could give an impression about it."

The first looks are usually presented as "early test results." Consumer Reports has published day-of-release first looks of the iPhone X, the iPhone 8 and iPhone 8 Plus, the 2016 Apple Watch and the Samsung Galaxy S 8. CR does not appear to have published first looks upon the releases of the Sonos One or Google Home Max.

"Typically on a first day, those first looks that we do, we'll get the product in, we'll rush it into the lab." said Rerecich. "We'll do the testing that we'll accomplish on the first day, and then we're gonna get together with editorial and talk about what we saw, what the results were, we'll ask questions, and we'll refine what that first day story is about."

"We did a listening test. We actually ran through our entire audio quality evaluation that day, and that was the basis of the first look, along with how it is to work with, and things like that." Amplified Rerecich. "It was just comparing the one column, which I believe is all we did on the first day. whereas the ranges that came out, combined everything else. For a speaker like that, the sound quality is the highest-weighted, it's the most important, and the other ones affected it. So, the ranking that came out in the ratings could have been slightly different from that first day, because that first day was just one component of the test.

Rerecich added that testing is not just about sound quality for speakers, but also about ease of use, features, and overall versatility. Following those evaluations, the full report is issued.

Jerry Beilinson, Consumer Reports' content development team leader and electronics editor for the Consumer Reports magazine, argued that the assessment, written by CR's Allen St. John, wasn't actually all that negative.

"Very good sound, far better than most other speakers, one of the best. The argument seems to be that [we said] it wasn't the best speaker that was ever released. It's recommended, it got a very good rating, and was with very similar rating numbers, edged out by two similarly high-end competitors."

A question of aesthetics

The Consumer Reports officials did point out one thing: Their testing process does not, formally, take into account the look and aesthetics of the product. And design, it should go without saying, is something historically very important to Apple.

"We don't care much about aesthetics," Mark Connelly, director of testing said during our tour of the facilities.

"We'll describe them sometimes," said Rerecich. "Maybe for a washing machine that's not so important, but for something like a speaker that you might have in your living room, you might care what it looks like. We don't rate it and say this one looks better than that one,' unless it's unusual in some way."

"Just to be clear, those are not part of the numerical rating, they don't get calculated as part of it," said Jerry Beilinson. "What Consumer Reports can do for you is give you comparisons you can't make yourself and judgments you can't easily make yourself. So when you're in the store, what is the performance in terms of speed of this laptop? Well I'm not going to look at it or read the spec but and necessarily know what is the battery life if a consumer is looking at a product they can tell whether they like the way it looks, they don't really need ConsumerReports or another outside authority to tell them whether they think the blue one or red one is better-looking."

"That's not a way in which a consumer might be lacking in information they need to make the purchase," said Beilinson. "What we're really trying to do, primarily, is fill consumers in with information that they need to be able to make good choices."

One side or another

We appreciate that Consumer Reports opened their doors to discuss testing methodology, making the entire process a little more transparent. Based on our commenters, AppleInsider readers and car aficionados have had a trust issue. Trust, once lost, is hard to regain.

In the case of the "antennagate," the public-facing information was about the signal attenuation when the phone was held, with the rest of the story behind a paywall. A paywall is any publication's right, as bills do have to get paid, but the information that was propagated wasn't the whole story —as the group did recommend the iPhone in that paid report.

With the 2016 MacBook Pro, Apple's declarations on the matter, and Consumer Reports still differ. CR has clarified its stance on the matter to us now, and Apple has not beyond it being not a consumer setting —so the whole story for users is somewhere in between. We still feel that this should have been addressed with Apple before publication of the initial test results, though.

Regarding the more recent HomePod and the audio comparison, AppleInsider still believes that the comparison the same day that the product was released wasn't handled well at all. Additionally, while an analysis in a vacuum of a product can be done rapidly, we do not believe that any kind of meaningful comparison between complex products like the HomePod and Google Home Max that Consumer Reports aims to do can be completed from start to publication in a matter of hours.

This all said, there are a few things we conclude from our visit to Consumer Reports. Having viewed their testing process and met with their team, we are confident that they do not harbor a purposeful anti-Apple agenda, nor is there any sort of conspiracy against Apple afoot behind the CR walls. Their complete testing and evaluation process is conducted with integrity and in good faith.

However, there may very well be something about CR's analytical, numbers-driven process that clashes with the design-heavy Apple ethos, and makes their conclusions about Apple products different from those of more traditional reviewers. Even so, this hasn't stopped them from recommending most of Apple's lineup.



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