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3301-1 - Avaya Aura Contact Center Maintenance(R) and Troubleshooting - Dump Information

Vendor Name : Avaya
Exam Code : 3301-1
Exam Name : Avaya Aura Contact Center Maintenance(R) and Troubleshooting
Questions and Answers : 55 Q & A
Updated On : October 16, 2018
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Avaya 3301-1 Exam (Avaya Aura Contact Center Maintenance(R) and Troubleshooting) Detailed Information

Credentials & Certifications
Sharpen Your Technical Skills—Get Certified on Avaya Solutions
Professional Credentials and Technical Certifications
For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
Maintain Your Market Edge
The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
To learn more about the Program select the individual graphics above or the workbook tabs.
Avaya Professional Credentials and Certifications
The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
Avaya Professional Credential Program
Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
customer expectations. The Avaya Professional Credential Program currently consists of Sales,
Design, and Services Credentials and distinguishes between Solution Credentials and Product
Specific Credentials.
Sales & Design Credentials
Avaya Engagement Solutions Certifications
Services Credentials
Avaya Engagement Solutions Certifications
ACDS - Avaya Certified Design Specialist
ACSP - Avaya Certified Sales Professional
Avaya Product Professional Credentials
APDS - Avaya Professional Design Specialist
APSS - Avaya Professional Sales Specialist
ACSS - Avaya Certified Solution Specialist
ACIS - Avaya Certified Integration Specialist
Avaya Product Certifications
ACSS - Avaya Certified Support Specialist
ACIS - Avaya Certified Implementation Specialist
Avaya Product Professional Credentials
ASPS - Avaya Support Professional Specialist
AIPS - Avaya Implementation Professional Specialist
Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams
and Online Tests as a requirement to earn the credential.
For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
Program page on the Avaya Learning Center at www.avaya-learning.com.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
(SSCA).
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
Avaya Professional Sales Specialist (APSS)
APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
solutions.
An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
identifying and recommending the right Avaya solution and communicating its business value.
APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
Associates.
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
further notice.
Avaya Professional Design Specialist (APDS)
APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
designs and build foundational knowledge for solution designs based on the customer requirements.
The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
current configuration, understand their future needs and design an Avaya solution for today and tomorrow. The
Design Specialist creates architectural designs and migration strategies ensuring both integration to current
networks and future readiness of customer communication solutions.
APDS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Avaya Certified Sales Professional (ACSP) In planning
ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
Sales skills and processes for sales strategy and deployment.
Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
Avaya Sales approach and the Engagement Solutions for both Avaya Associates and Business Partners.
Building upon the foundation established with the Avaya Professional Sales Specialist (APSS) curriculum,
students completing the ACSP curriculum will be able to sell and position solutions that address the
customer’s issues and objectives.
ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
Avaya Certified Design Specialist (ACDS)
ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
create specific greenfield, upgrade and migration solution designs based on the customer business
needs.
Avaya recognizes that individuals responsible for designing customer solutions demonstrate
advanced Sales Engineering skills and therefore should be distinguished with a credential that
signifies their achievement.
ACDS Credentials use proctored exams and online tests, are valid for 2 years and are reserved
exclusively for Avaya Channel Partners and Associates.
Note: The ACDS portfolio has undergone a major redesign to provide the Avaya Sales Engineer
(SE) community a growth path to mastery in Avaya Engagement Solutions. The ACDS curriculum
for Avaya Engagement Solutions instills a common methodology and approach to solution design
across the entire SE community and builds upon the foundation established with the Avaya
Professional Design Specialist (APDS) curriculum.
Avaya Implementation Professional Specialist (AIPS)
AIPS validates a candidate has achieved an enhanced level of proficiency focused on installing,
configuring, and troubleshooting a specified Avaya product or product family.
The Avaya Implementation Professional Specialist can implement, validate and troubleshoot the
installation of a single product, single system or product family. The Implementation Specialist installs
hardware and software, configures the solution, performs initial administration and acceptance testing
to diagnose and correct installation issues.
AIPS Credentials use online tests, are valid for 2 years and are open to all audiences.
Avaya Support Professional Specialist (ASPS)
ASPS validates a candidate has achieved an advanced understanding of and competence in
troubleshooting, maintaining and administration of Avaya industry leading communications products.
The Avaya Support Professional Specialist gathers and interprets system data, identifies issues and
makes changes to ensure maximum availability and performance of a customer’s network. The
Support Specialist uses their advanced Avaya troubleshooting, maintenance and administration
capabilities to efficiently and accurately resolve customer’s communication issues.
ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
03 October 2016 v1 5
Avaya Certified Implementation Specialist (ACIS)
ACIS certifies a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and
troubleshooting a specified Avaya product or product family.
The Avaya Certified Implementation Specialist can implement, validate and troubleshoot the installation of a single product,
single system or product family. The Implementation Specialist installs hardware and software, configures the solution,
performs initial administration and acceptance testing to diagnose and correct installation issues.
ACIS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Support Specialist (ACSS)
ACSS certifies a candidate has achieved an advanced understanding of and competence in troubleshooting,
maintaining and administration of Avaya industry leading communications products.
The Avaya Certified Support Specialist gathers and interprets system data, identifies issues and makes changes to
ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced
Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s
communication issues.
ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Integration Specialist (ACIS)
ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
solutions based on reference architectures from Avaya customer scenarios.
The Avaya Certified Integration Specialist demonstrates the integration of enterprise architecture solutions in order
to install, validate, and troubleshoot the implementation. The Integration Specialist holds a technical ability at a level
that ensures the successful integration, configuration, and support of the solution reference architectures.
ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
Avaya Certified Solution Specialist (ACSS)
ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
isolate and support multi products within Avaya solution architecture.
The Avaya Certified Solution Specialist comprehends the methodology to isolate and diagnose single and multiple
problems within the enterprise solution architectures, technologies and protocols. The Solution Specialist holds a
technical ability at a level that ensures the successful maintenance, and support of solution architecture.
ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
03 October 2016 v1 6
Questions?
About Avaya Learning
Avaya Learning develops and delivers industry leading training for Avaya products and solutions. Avaya Learning
specifically focuses on Avaya’s product launches, sales force and channel enablement - including solution and
executive selling, skills development and certification. Avaya Learning uses a blended learning approach offering a
combination of self-paced, virtual interactive and classroom learning environments to maximize effectiveness and
decrease time required to reach proficiency.
Avaya Learning supports and maintains the Avaya Learning Center where both course details and information on the
Avaya Professional Credential Program can be found

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3301-1 Avaya Aura Contact Center Maintenance(R) and Troubleshooting

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3301-1 exam Dumps Source : Avaya Aura Contact Center Maintenance(R) and Troubleshooting

Test Code : 3301-1
Test Name : Avaya Aura Contact Center Maintenance(R) and Troubleshooting
Vendor Name : Avaya
Q&A : 55 Real Questions

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Avaya Avaya Aura Contact Center

Avaya : Acquires Spoken Communications, a number one Contact middle as a carrier provider | killexams.com Real Questions and Pass4sure dumps

SANTA CLARA, CA -- (Marketwired) -- 01/29/18 --

  • New capabilities speed up Avaya's increase in cloud solutions
  • Spoken's synthetic intelligence (AI) and intellectual property supercharges Avaya's flow into large information, computer studying and AI.
  • Avaya Holdings Corp. (NYSE: AVYA), a number one world enterprise communications business, nowadays introduced that it has signed a definitive agreement to acquire Spoken Communications ("Spoken"), a leading innovator in touch middle as a provider (CCaaS) options for enterprise shoppers and a company of transformative real-time customer event administration applications constructed on conversational synthetic intelligence. The transaction, which includes over a hundred and seventy patents and patent applications, can be funded by money accessible. It follows on the heels of a co-building partnership formed by way of Avaya and Spoken in 2017 to supply CCaaS solutions to Avaya's business procedure outsourcing valued clientele.

    "With this acquisition, Avaya's enormous contact core client base everywhere can have a transparent migration path to the cloud," spoke of Jim Chirico, president and CEO of Avaya. "consumers can preserve all of the functionality of their latest premises-primarily based know-how and seamlessly migrate that functionality, at their tempo, to obtain all of the advantages of cloud."

    Spoken's cloud-native, multitenant architecture is seamlessly built-in with Avaya air of secrecy and Elite technologies. because of this, it also provides a strong structure for each Avaya's omnichannel offerings, akin to Oceana, and its Unified Communications as a provider solutions.

    additionally, valued clientele will profit entry to Spoken's specialized agent satisfactory application applications and services, as well as Spoken's IntelligentWire contact center automation options. IntelligentWire makes use of synthetic intelligence and deep learning technologies on live voice conversations to in the reduction of after-call work, power greater clever responses and benefit deeper perception into consumer sentiment and adventure.

    "This transaction is a essential step in positioning our purchasers, companions, and new Cloud company for increasing success," mentioned Mercer Rowe, senior vice president and conventional manager, Cloud, for Avaya. "We are now moving at cloud speed, capitalizing on Avaya's momentum to supply our consumers improved choice and suppleness in how they buy and devour our solutions, with the equal striking journey whether or not it's on premises, in the public or private cloud, or a hybrid mannequin."

    Upon completion of the transaction, Rowe will lead the mixed Spoken and Avaya cloud groups to foster creative boom and cloud differentiation within the market.

    Mohamad Afshar, president and CEO of Spoken, said, "here is a thrilling time to be part of the Avaya family. Our a hit partnership has confirmed that working together, Avaya and Spoken can convey a compelling cloud-native CCaaS portfolio for Avaya customers that presents each customer, from small and mid-market groups to global agencies, a seamless direction to a modern cloud-primarily based contact middle. additional, Avaya shares our imaginative and prescient for the way communications, cloud and artificial intelligence will come together to transform the client event and force new efficiencies for agencies everywhere. We appear forward to pursuing this imaginative and prescient collectively and fitting the #1 cloud based mostly contact middle issuer on earth. I need to thank every person on the Spoken group for the incredible contributions they have got made to make all of this turn up."

    The transaction is anticipated to shut in the second quarter of fiscal 2018, discipline to universal closing conditions.

    The announcement is being streamed by the use of facebook live nowadays as a part of the opening session of Avaya interact in New Orleans, beginning at 9 a.m. CST. it's accessible on Avaya's facebook page. The replay should be posted on www.avaya.com.

    Avaya's prison advisor is Faegre Baker Daniels LLP.

    About Avaya

    Avaya permits the mission essential, true-time verbal exchange applications of the world's most essential operations. As a world chief in providing advanced communications experiences, Avaya presents an entire portfolio of application and functions for contact middle and unified communications -- provided on premises, within the cloud, or a hybrid. modern digital world requires communications enablement, and no different enterprise is better located to try this than Avaya. For greater information, please talk over with www.avaya.com.

    About Spoken Communications

    Spoken Communications unleashes the vigour of conversations to aid companies radically change the consumer experience. In use by means of hundreds of essential brands, SpokenConversation middle, Contact middle as a carrier gives a set of AI enabled conversational capabilities from a globally obtainable cloud-first platform that contact centers use to investigate, be taught from and respond to consumer conversations. Spoken is an innovator in conversational applied sciences with more than 170 patents. centered in 2005 Spoken is headquartered in Seattle, Washington, and is one of the fastest growing to be know-how groups within the Pacific Northwest. To be taught more, please talk over with www.spoken.com.

    Cautionary note involving ahead-searching Statements

    This document includes certain "forward-looking statements." All statements other than statements of ancient truth are "ahead-searching" statements for purposes of the U.S. federal and state securities legal guidelines. These statements may well be recognized by means of forward searching terminology similar to "anticipate," "trust," "proceed," "might," "estimate," "are expecting," "intend," "can also," "could," "our imaginative and prescient," "plan," "competencies," "preliminary," "predict," "should still," "will," or "would" or the poor thereof or different diversifications thereof or similar terminology and encompass, but are not confined to, the acquisition of Spoken Communications, the anticipated timing of the shut of the transaction and the expansion of the cloud technology to our unified communications products. The enterprise has primarily based these ahead-looking statements on its latest expectations, assumptions, estimates and projections. while the enterprise believes these expectations, assumptions, estimates and projections are in your price range, such forward-looking statements are simplest predictions and involve normal and unknown risks and uncertainties, many of which can be past its manage. The elements are mentioned within the business's Registration statement on form 10 filed with the Securities and alternate fee, can cause its specific results, efficiency or achievements to differ materially from any future effects, performance or achievements expressed or implied via these ahead-searching statements. For an additional checklist and outline of such hazards and uncertainties, please discuss with the enterprise's filings with the SEC that can be found at www.sec.gov. The company cautions you that the checklist of important factors protected in the enterprise's SEC filings may additionally no longer comprise the entire material factors which are crucial to you. in addition, in mild of these hazards and uncertainties, the concerns talked about within the forward-searching statements contained during this record may no longer in fact take place. The business undertakes no duty to publicly update or revise any forward-looking observation on account of new tips, future routine or in any other case, except as otherwise required by means of law.

    observe Avaya on Twitter, fb, YouTube, LinkedIn, Flickr and the Avaya related blog.

    source: Avaya Newsroom

    source: Avaya

    © Marketwire, source Press Releases


    Avaya air of secrecy Contact core Integrates facebook, Twitter | killexams.com Real Questions and Pass4sure dumps

    First identify: ultimate identify: e mail handle: Password: verify Password: Username:

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    function:

    position in IT determination-making method: Align company & IT dreams Create IT method investigate IT needs control seller Relationships evaluate/Specify brands or carriers different role Authorize Purchases no longer worried

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    Calabrio Expands ACD Integrations with Avaya air of secrecy Contact center | killexams.com Real Questions and Pass4sure dumps

    may 28, 2014 09:02 ET | supply: Calabrio, Inc.

    MINNEAPOLIS, may additionally 28, 2014 (GLOBE NEWSWIRE) -- by means of PRWEB - Calabrio, a number one issuer of contact center team of workers optimization (WFO) and analytics software, nowadays introduced persevered enlargement of its award-winning Calabrio ONE workforce Optimization Suite within the Avaya market with the aid of without delay integrating its application with the Avaya aura Contact middle (AACC), together with the Communications Server 1000 platform.

    Calabrio's newest direct integration extends the flexibleness, functionality and lengthy-time period merits of its person-centric WFO application to new and existing Avaya aura Contact core users, with out forcing infrastructure improvements, like automated name distributor (ACD) hardware.

    "we are dedicated to the Avaya community, and believe businesses should still have a call in each hardware and utility. Our direct utility integration with AACC places consumers in control," spoke of Tom Goodmanson, president and chief govt officer of Calabrio. "We satisfaction ourselves on developing WFO software with a versatile and contemporary architecture that permits us to seamlessly combine with any ACD."

    Calabrio's direct software integration with the Avaya charisma Contact middle provides to its list of integrations offered, which include the Avaya air of secrecy call center Elite on the Communications manager platform.

    Named a Visionary seller for the 2nd consecutive 12 months via Gartner*, Calabrio's built-in WFO suite provides the contact core with a contemporary, authentic and versatile software platform. Calabrio ONE presents clients with a constant event and interface across name recording, nice administration, group of workers administration; and speech, textual content and laptop analytics options.

    Calabrio is a gold member of the Avaya DevConnect software; part of the Avaya software for the reason that 2008. The Avaya DevConnect software makes it possible for agencies to confidently add most effective-in-classification capabilities to their network, velocity deployment of new purposes and cut back each network complexity and implementation fees.

    a complete record of product announcements, business accolades and other business information is purchasable in Calabrio's Media middle.

    For more counsel about Calabrio and Calabrio ONE, visit http://www.calabrio.com.

    About Calabrio, Inc.

    Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact middle group of workers optimization application it truly is easy to implement, use and retain. Calabrio ONE contains call recording, pleasant assurance, team of workers management, speech analytics, laptop analytics and performance-primarily based dashboards and reporting. Calabrio ONE is bendy – providing product bundles and add-ons that make it easy for valued clientele to begin with the appropriate set of functions and lines for their business today, then construct on their success with new purposes and contours as their company matures and their wants evolve. Calabrio ONE is constructed on a modern structure that allows the contact center to integrate new functions readily, in addition to customize and optimize the desktop toolset for every consumer – agents, supervisors, managers, potential employees and executives. Calabrio is a gold member of the Avaya DevConnect application. discover news and assistance at http://www.calabrio.com.

    follow Calabrio on Twitter at: http://www.twitter.com/calabrio

    Calabrio, Calabrio ONE and the Calabrio brand are registered logos or logos of Calabrio, Inc. All other logos outlined in this document are the property of their respective house owners.

    *Gartner, Inc., Magic Quadrant for Contact core personnel Optimization, Jim Davies, November 20, 2013. Gartner doesn't propose any supplier, product or carrier depicted in its research publications, and does not suggest know-how clients to select handiest these vendors with the highest scores. Gartner analysis publications encompass the opinions of Gartner's research organization and will not be construed as statements of reality. Gartner disclaims all warranties, expressed or implied, with respect to this research, together with any warranties of merchantability or fitness for a particular intention.

    this article turned into firstly dispensed on PRWeb. For the long-established version together with any supplementary pictures or video, consult with http://www.prweb.com/releases/2014/05/prweb11888967.htm

    Haberman for Calabrio Tim Nelson +1 612-436-5543

    3301-1 Avaya Aura Contact Center Maintenance(R) and Troubleshooting

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    Avaya Aura Contact Center Maintenance(R) and Troubleshooting

    Pass 4 sure 3301-1 dumps | Killexams.com 3301-1 real questions | [HOSTED-SITE]

    Getting with the Engine Maintenance Program | killexams.com real questions and Pass4sure dumps

    Engine maintenance programs for business jets are commonplace today, but when Rolls-Royce introduced Power By the Hour (PBH) in the 1970s, it was all alone, albeit not for long, since Garrett (now Honeywell) debuted its Maintenance Service Plan (MSP) shortly thereafter. Those programs proved to be so popular and so important to the value of the aircraft, B&CA sister publication Aircraft Bluebook began reporting on the turbojet and turbofan engine programs over 40 years ago, and later added turboprop engines programs as well.

    By 1984, Aircraft Bluebook’s research showed that the marketability of an aircraft not enrolled in an hourly cost maintenance program (HCMP) was inferior to that of a similar aircraft in like condition that was in a program. In short, the programs made fiscal sense to operators.

    Today, every fixed-wing, turbine-powered business aircraft has an engine maintenance program offered by its manufacturer. In addition, non-manufacturing entities such as Jet Support Services Inc. (JSSI) offer engine maintenance management in conjunction with the engine manufactures. 

    Meanwhile, Asset Insight Inc. employs an objective, standardized scale to index the maintenance condition of business and general aviation aircraft. The Asset Insight Index calculates, in part, an aircraft’s maintenance equity, representing the difference between the aircraft’s maximum available scheduled maintenance value as existed the day it came off the production line and its current value, after utilization through flight hours, landings or calendar time.

    An engine maintenance program offsets financial exposure and improves an aircraft’s index value. Tony Kioussis, Asset Insight’s president, says the HCMPs are valuable tools that stabilize an operator’s maintenance costs, delivering both “peace of mind” and financial value. HCMP coverage is also valuable in that it can make some aging aircraft marketable since, when without such guarantees, it would be difficult — if not impossible — to sell such a legacy machine.

    To illustrate that point, Kioussis provided the following example. Say aircraft “A,” which does not have HCMP coverage, has maintenance due of $1.153 million. Meanwhile, the total maintenance due figure for aircraft “B” is $2.258 million. However, aircraft “B” has its engines enrolled in an HCMP with 100% coverage and the value of that coverage is $1.105 million. Applying that program value to aircraft “B” creates an HCMP adjusted maintenance exposure value of $1.153 million, matching that of aircraft “A.” And most experienced operators would tell you that aircraft “B” is the more valuable of the two, since both its scheduled and unscheduled engine maintenance is covered through the HCMP. Put simply, would you pay the same price for these two assets?

    In another example, Kioussis considered aircraft whose value has dropped precipitously, negatively impacting what Asset Insight refers to as the aircraft’s Maintenance Exposure to Price Ratio, or ETP Ratio. The Ratio is calculated by dividing an aircraft’s maintenance exposure (the financial liability accrued with respect to future scheduled maintenance events) by its price. As the ETP Ratio increases, the asset’s value decreases. An ETP Ratio greater than 40% represents excessive future maintenance exposure and presents a very real possibility that owners of such aircraft may not be able to sell them at prices potential buyers are will willing to pay — that is, unless they’re enrolled in HCMPs.

    So, in the case of aircraft “B” mentioned earlier, if its owner was asking $5 million for it, the normal ETP Ratio would be 45.2% ($2.258 million divided by $5 million). But since its engines were enrolled in an HCMP, the adjusted ETP Ratio drops to a very acceptable 23.1% ($1.153 million divided by $5 million), making its sale more likely.

    Kioussis maintains these examples are realistic scenarios that clearly demonstrate the value and enhanced marketability of an aircraft when covered by an HCMP.

    Just how aircraft value is impacted is dependent upon the terms of the program in which its engines are enrolled. Not all manufacturers’ engine programs are the same. Moreover, Textron Aviation also offers engine maintenance programs through its Textron Aviation Services and Parts programs and JSSI administers programs associated with a number of engine manufactures.  Here is a summary of coverage reported in each program:

    GE Honda Aero Engines EMC

    GE Honda Aero Engines offers a comprehensive maintenance program called Engine Maintenance Care (EMC) tocustomers who operate a GE Honda HF120-powered aircraft. There are two levels of maintenance and support services, EMC2 (squared) and EMCb (basic), which go above and beyond the basic engine warranty, including coverage of both scheduled and unscheduled maintenance.

    The program is priced by the operating hour and is managed by GE Honda Aero Engines in conjunction with an established network of authorized service providers (ASPs) located in the U.S., Canada, Mexico and Europe. 

    The ASPs allow for the customers to have a single point of contact for all engine-related matters. All light workscopes are completed at the ASP location, while any major engine overhauls are completed at GE Honda Aero Engines’ new MRO facility in Burlington, North Carolina.

    Services include a dedicated team of commercial and technical representatives, a 24/7 customer operations center and mobile repair teams. The comprehensive program, EMC2, includes line maintenance inspections and repairs, line-replaceable unit (LRU) replacement, scheduled and unscheduled shop visits, replacement of LLPs, incorporation of Alert Service Bulletins and rental engine coverage.

    Contact Mel Solomon, GE Honda Aero Engines at info@honda-aero.com for more information on the programs.

    GE OnPoint

    The General Electric philosophy for business aviation support is to provide comprehensive, transparent and transferable engine management solutions for new and used aircraft. With that in mind, the scope of coverage includes everything a single aircraft or fleet operator might need. The comprehensive engine program is called OnPoint.

    OnPoint is offered on CF34, CFM56, LEAP and Passport engines. CFM56 and LEAP are CFM engines, a 50/50 joint venture with Snecma of France.

    GE OnPoint benefits operators in three areas: engine management, aircraft availability and off-aircraft support.

    Engine Management — The program provides expert personnel to manage each customer’s engines and review their configuration for required Airworthiness Directives and critical Service Bulletins. The specialist also monitors the health of the engines and issues alert and trend monitoring reports. Also covered are technical publications, including free updates; OEM customer engine training; and GE Beacon, a free mobile app with one-touch service and support.

    Aircraft Availability — GE has established a global authorized center network of 29 facilities. If needed, the customer may choose the network provider of their choice. GE says aircraft availability is its priority and supports that with:

    Engine change and transportation

    Loaner engine and transportation

    Line maintenance coverage

    LRUs, including labor, transportation, repair and loaner units

    FOD gap coverage

    Off-Aircraft Support — All aspects of the engine repair and overhaul are fully covered by OnPoint. GE customer program managers coordinate the engine shop visit at an agreed-upon repair and overhaul facility. Benefits include:

    Engine repair and overhaul — labor, sub-contract, and parts

    Life-limited parts (LLP) coverage

    Workscoping — incorporating Airworthiness Directives and Service Bulletins

    OnPoint is available for new and used aircraft with no buy-in, transfer or exit fees. Specific information is available through GE Aviation.

    Honeywell MSP

    Bill Hurst, senior director, Business & General Aviation MRO Centers, Honeywell Aerospace, reports that MSP is supported by a large global network of authorized, licensed service providers. Engines covered include the TFE, HTF, CFE, ALF502 and TPE331 series. Among APUs, the RE-100/220 and 36-100/150 series are also covered.

    MSP offers predictable engine and APU maintenance costs. 

    Program benefits include:

    Designed and supported exclusively by Honeywell

    Predictable long-range financialplanning

    Eliminates cost impact of unscheduled repairs

    Covers replacement costs of cycle life-limited hardware

    Annual rate adjustments are limited by U.S. government economic indicesMSP provides continuous financial coverage for the following technical services and repairs:

    Scheduled major maintenance

    Unscheduled maintenance

    Service Bulletin incorporation for guaranteed state-of-the-art configuration

    Rental engine during compressor zone inspections and extended unscheduled maintenance

    Foreign object damage (FOD) gap coverage.

    MSP options include:

    Routine inspection labor

    Engine removal and reinstallation and/or access time

    Transportation of engine

    Engine and LRU removal and reinstallation and/or access time

    Logistical support for road trips in engine AOG events

    Transportation of unserviceable engine or LRU

    For more information about MSP contact Christopher Jordan at Honeywell, MSP Service Sales at (602) 365-5549.

    Jet Support Services Inc. (JSSI)

    Jet Support Services Inc. was founded more than a quarter century ago to offer hourly cost maintenance programs covering virtually all makes and models of business aircraft turbine engines, independent of the manufacturers.

    The company’s hourly cost maintenance programs provide maintenance budget stability and predictability to an enrolled aircraft and cover virtually all makes and models of business aircraft engines, making it the only single provider capable of covering a fleet of engines from different manufacturers. In addition, when operators sell a JSSI-covered aircraft, they have the option of transferring that coverage to the purchaser or maintaining their rights to accrued maintenance reserves and applying them to a subsequently enrolled aircraft of any make and model available on the JSSI program.

    Moreover, JSSI can provide programs tailored to the customer’s engine model, mission profile and ability to absorb financial risk. All JSSI engine programs allow full buy-in for hours and cycles consumed by an in-service aircraft, or the customer can defer the buy-in and participate at the event when it occurs. JSSI allows scheduled inspections and maintenance to be performed by any authorized facility or in-house personnel, wherever the aircraft is located. A dedicated technical advisor and client relationship manager are assigned to each client, and a parts procurement team is available 24/7 for any required part purchase.

    Premium Program — The Premium Program is a traditional program that is most commonly chosen to cover engines powering small, midsize and super-midsize business jets, turboprop airplanes and helicopters. The program covers scheduled and unscheduled events, as well as life-limited components and rental engines. The program’s options include removal and replacement, off-site AOG logistical support, shipping, and parts and labor for routine inspections.

    Select Program — A variation of coverage offered by JSSI, the Select Program was developed for engine models with high-cycle, life-limited components. This program covers scheduled and unscheduled maintenance without accruing for life-limited components and results in lower hourly fees. The Select Program also offers a variety of the same options as Premium, including removal and replacement, off-site AOG logistical support, shipping, and parts and labor for routine inspections.

    Platinum Program — Intercontinental aircraft usually require a different type of program as the need for support outside domestic borders is more of a concern for their operators than those of shorter-range aircraft models. The longer-range aircraft typically have on-condition engines installed (no recommended TBO) and operate at high hour-to-cycle ratios, which changes their engines’ risk profile. The Platinum Program is designed for that class of aircraft.

    The program offers an all-inclusive, hourly cost maintenance coverage that is more economical than a traditional program, taking into consideration the maintenance costs over an extended period of time, and not a fixed TBO. Platinum provides comprehensive coverage for removal and replacement, shipping and extended AOG logistic support. Coverage for scheduled repair and replacement of life-limited parts, as well as routine inspections, may also be added for a comprehensive package.

    Unscheduled Program — Some owners or operators are not concerned with the risk of covering the scheduled or routine inspection costs, but are concerned about the costs of unscheduled or AOG events. Accordingly, JSSI has an Unscheduled Program to protect operators from such unforeseen expenses by providing 100% coverage for unscheduled maintenance. The program is billed annually and is based on utilization. Catastrophic events and line items that fail are covered for repair and parts replacement, and the labor associated with the event is also included. Similar to all JSSI programs, the Unscheduled Program includes 24/7 access to JSSI’s technical advisors, who source parts and assist in AOG situations.

    For more information on JSSI Programs, contact George Kleros, senior vice president - strategic event management and fleet support at (312) 644-4444.

    Pratt & Whitney Eagle Service Plan (ESP)

    The ESP program is designed to eliminate any unpleasant maintenance surprises for operators of Pratt & Whitney Canada engines. Rather, they pay an hourly fee based on the number of hours flown each month and under ESP are covered for maintenance under one of the four plans selected: ESP Silver Lite, ESP Silver, ESP Gold Lite and ESP Gold.

    ESP Silver Lite coverage:

    Scheduled overhaul/refurbishment

    Basic unscheduled engine repair

    Scheduled or required HIS

    Required Service Bulletins

    Engine shop labor

    Engine parts, excluding life-limited parts

    Engine accessories provided by P&WC

    Rental/lease engine coverage

     Engine condition trend monitoring (ECTM) analysis

    ESP Silver coverage:

    Everything included in ESP Silver Lite

    Life-limited parts

    ESP Gold Lite coverage:

    Everything included in ESP Silver Lite

    Line removal/installation/access labor

    Freight for engine, engine parts, accessories

    Mobile repair team for unscheduled AOG

    ESP Gold coverage:

    Everything included in ESP Silver

    Everything included in ESP Gold Lite

    To the ESP Gold coverage, ESP Platinum adds the following additional coverage exclusively for Dassault Falcon 7X aircraft powered by PW307A engines and Dassault Falcon 2000 aircraft powered by the PW308 engines:

    Parts and labor for routine periodic inspections

    Corrosion coverage

    Low utilization inspection

    Technical publications

    Enhanced engine trending and performance margin analysis

    All work covered by an ESP program must be authorized by a Pratt & Whitney Canada service representative. All prior overhauls and repairs must have been performed by a facility recognized by the manufacturer in accordance with its applicable manuals, instructions and recommendations. Parts not originally manufactured or supplied by the manufacturer, or modifications to the engine are not covered under the ESP program.

    For detailed product information about an ESP program, contact Laura Babbitt, Eagle Service Plan product manager, at laura.babbitt@pwc.ca

    Rolls-Royce CorporateCare

    CorporateCare offers engine maintenance programs for the following Rolls-Royce engine types:

    BR725 (powering Gulfstream G650)

    BR710 (powering Gulfstream G500 [GV/GV-SP] and G550 [GV-SP variant], and Bombardier Global Express and Global 5000)

    Tay (powering Gulfstream G300 [GIV/GIV-SP], G400 [GIV-SP variant], G350 and G450)

    AE3007 (powering Embraer Legacy/Shuttle and Cessna Citation X)

    Stephen Friedrich, vice president - sales and marketing at Rolls-Royce, says CorporateCare is a simple, comprehensive cost-per-flight-hour service, designed to deliver a highly competitive engine maintenance program to business jet operators.

    Corporate Care coverage

    All regular scheduled shop visit costs (labor and materials)

    Unscheduled shop visit costs for non-FOD events

    Loaner engines during scheduled or unscheduled shop visits

    Removal and reinstallation labor for operator and loaner engines

    Transportation to and from overhaul shop for operator and loaner engines

    Inclusion of all Airworthiness Directives

     Inclusion of all mandatory and recommended Service Bulletins at shop visit

    Annual training course at Rolls-Royce’s U.S. facility for one individual

    Annual technical publications revision service

    Engine trend monitoring service

    Engine spare parts

    Worldwide recovery of engines suffering an unscheduled event (excluding FOD)

    LRU repair/exchange service including R&R labor

    Line maintenance labor for scheduled borescope inspection

    Corporate Care benefits

    Fixed-cost engine maintenance

    Increased aircraft availability

    Reduced management burden

    Fully transferable at no cost

    Increased aircraft resale value

    Increased aircraft liquidity

    Full transfer of financial risk resulting in tax benefits

    For more information, contact Friedrich at stephen.friedrich@rolls-royce.com.

    Textron Aviation

    Textron Aviation offers engine maintenance programs in conjunction with Pratt & Whitney Canada and Williams International. Textron offers PowerAdvantage+ for P&WC engines on the Citation Mustang, Bravo, V, Ultra, Encore(+), Excel, XLS(+), Sovereign(+) and future Latitude. TapAdvantage Blue through Textron Aviation and co-branded with Williams International offers total coverage engine maintenance for the Citation CJ series, 501-550 (if FJ44s are installed) and the Beech Premier.

    PowerAdvantage+ and TapAdvantage Blue enable the mitigation of risk associated with the cost of maintaining engines precisely and predictably. PowerAdvantage+ and TapAdvantage Blue offer similar coverage as an applicable aircraft enrolled through the manufacturer’s program. Rolls-Royce engines powering Citation X(+) aircraft are exclusively represented through Rolls-Royce CorporateCare, while Honeywell engines powering the Citation III, VI, VII and select Hawkers are referenced to Honeywell MSP.

    PowerAdvantage+ coverage

    LRUs

    Parts required for scheduled and unscheduled maintenance

    Cycle life-limited components

    Exchange, repaired and new parts

    Consumables and expendables

    Parts for hot-section inspections and overhaul

    Mandatory and recommended Service Bulletins

    Pratt & Whitney Canada shop labor for hot-section inspections, overhaul and unscheduled events

    Rental engines for overhaul and unscheduled events

    PowerAdvantage+ benefits

    Contracted hourly rate per engine operating hour adjusted annually by the U.S. government’s Consumers Price Index (CPI-W)

    Parts and shop labor cost containment for hot-section inspections, overhaul and unscheduled events

    Renewable/assignable with Textron Aviation approval

    No transfer or administrator fees

    Accrues engine reserves through overhaul and beyond

    Enhances value of aircraft with OEM original or authorized parts and service

    Single OEM source for all parts procurement, exchange, repaired and new

    Engine event coordination andmanagement

    TapAdvantage Blue — Total Coverage for all scheduled, unscheduled, major periodic inspections (MPI) and maintenance based on a contracted hourly rate per engine operating hour adjusted annually by the U.S. CPI-W.

    Coverage for all scheduled and MPIs

    Inspection/assembly shop labor

    Oil filter analysis

    All engine parts, including wear items such as filters, igniters and igniter leads

    Component repair shop and line labor

    Use of rental engine at program rate (during CSI “overhaul”)

    Engine R&R and/or access time

    Rental engine R&R and/or access time

    Cycle life-limited components due to expired life or premature failure

    Service Bulletins — mandatory, recommended and optional

    Engine freight to and from Williams International

    Coverage for all unscheduled inspections and engine maintenance

    Shop labor

    Consumable parts

    Wear-out items

    Exchange engine/module/LRU

    Rental engine at program rates

    All engine parts

    Engine and LRU R&R line labor

    Troubleshooting

    Rental engine R&R

    FOD

    Corrosion found at the MPI

    Engine freight to and from Williams International

    For specific Textron Aviation engine maintenance program specifics, contact Tim Johnson, senior program sales manager, Textron Aviation Citation Service Center at tjohnson5@cessna.textron.com.

    Williams International

    Williams International’s TAP Blue maintenance program is an all-encompassing plan that covers maintenance required for its engines. The program has a wide range of protection and covers events such as FOD, lightning strikes and corrosion found during the MPI. Also covered are all Service Bulletins — recommended, optional and mandatory.

    TAP Blue coverage:

    Routine periodic inspections

    MPIs

    Life-limited components

    LRU overhauls

    Unscheduled maintenance

    Mandatory, recommended and optional Service Bulletins

    FOD

    Lightning damage

    Corrosion at MPI

    Rental engine

    Repair station priority for quick turns (option to rental)

    Airframe consumables related to engine and rental R&R

    Technical publications are included (line maintenance, illustrated parts catalog)

    TAP Blue benefits:

    Basically, TAP Blue covers any required engine maintenance, obviating any need to contact insurers or other entities for engine-related items. Also, it eliminates any debate about who covers the cost, plus there’s no deductible or other additional unforeseen expenses. Moreover, Williams says the program helps to keep insurance rates down since claims are not needed for FOD or similar events.

    And Williams notes that TAP Blue coverage increases the value of the aircraft at time of sale since the program can transfer to the new owner at no additional charge. Therefore, all the prior hours paid into the program remain with the engine, thus increasing the resale value. Lenders also like the program since it helps retain asset value, and that, in turn, helps buyers get financing to acquire the aircraft.

    TAP Blue repair facilities:

    Under the program, maintenance is done at authorized service centers or at a Williams repair station, which the manufacturer says ensures it’s done properly and with the most current information.

    For further information, contact Williams International through the company website at http://www.williams-int.com, via email at WIproductsupport@williams-int.com or phone: (800) 859-3544 ([248] 960-2929 outside the U.S.). You also can telephone Steve Shettler, vice president of product support, at (248) 960-2569.

    The pre-owned business jet market has a variety of make, model, range and cabin environments that will accommodate the specific needs of a prospective buyer. It is certain that price will be a key factor in the buyer’s assessment, equal to the pedigree of aircraft in question. And in this age of accountability and minimizing risk, the existence and transfer of an aircraft’s engine maintenance program will likely also be an important factor in the buyer’s ultimate selection. B&CA

    Note: The author is an Accredited Senior Appraiser/Aircraft Specialties with the American Society of Appraisers and is the Chief Appraiser with Aircraft Bluebook, a sister publication of B&CA.

    This article appears in the June 2015 issue of Business & Commercial Aviation with the title, "Getting With the Program."


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    The Other Big Drought Story You Need to Pay Attention To | killexams.com real questions and Pass4sure dumps

    drought

    Watch the water disappear from the northern reaches of Lake Powell in this animation consisting of natural-color images taken by the Landsat series of satellites in spring between 1999 and 2014. The first image, from March of 1999, is labeled. It pauses for an extra second, as does the final image in the series, from May 2014. (Source: NASA Earth Observatory)

    With California’s scary, record-breaking drought capturing so much attention lately, an important bit of news about the dearth of water across a much larger region has gotten short shrift.

    I’m talking about the Colorado River Basin, which supplies water to 40 million people in seven states — including Californians.

    Over the long run, the Colorado has been providing less than it once did, even as demand for its water has risen. And this year, as in most years during the past 15, the water situation in the river basin is not looking good.

    droughtClick on the map at right to see how rain and snow between October and the end of February shaped up. See all that red, orange and yellow. Not good…

    Barring a miracle in March and April, meltwater cascading out of the snow-capped high country of the Colorado River Basin this spring will probably fall below average. According to the Colorado Basin River Forecast Center, flows into Lake Powell, one of two giant reservoirs on the Colorado, are likely to be just 71 percent of the long term average.

    The predicted lackluster flow of water into Lake Powell will, in turn, have a ripple effect downstream to Lake Mead, the second giant reservoir on the Colorado River.

    In fact, barring intervention, by the end of the water year on September 30th, the reservoir’s surface elevation is projected to fall below 1,075 feet above sea level, according to the U.S. Bureau of Reclamation. And that would smash last year’s record low set in July.

    To compensate, the USBR will probably release additional water from Lake Powell. But this is a zero sum game, because water releases from Powell will only reduce how much water it will hold in storage.

    You can take resources out of one savings bank and deposit it in another. But that has no effect on how much money you have. At the end of the day, you’re just as poor.

    And over time, our hydrological savings have been dwindling.

    Lake Powell is now at just 45 percent of capacity. And Mead is at 41 percent. I suppose that’s better than the situation in California, which has just a year’s worth of water left in storage. But as a Westerner, I still find this pretty alarming.

    drought

    Las Vegas, to the left, and Lake Mead, to the right, as seen on July 21, 2014 by the Landsat 8 satellite. Lake Mead reached a record low water level that month. (Source: NASA Earth Observatory)

    The problem, in a nutshell, is this: The Colorado’s flow once dazzled, like Old Faithful in Yellowstone. But today the geyser has become enfeebled.

    Here are the sobering details from a report by the Bureau of Reclamation:

    . . . unregulated inflow to Lake Powell, which is a good measure of hydrologic conditions in the Colorado River Basin, was above average in only 3 out of the past 15 years.  The period 2000-2014 is the lowest 15-year period since the closure of Glen Canyon Dam in 1963, with an average unregulated inflow of 8.39 maf, or 78% of the 30-year average (1981-2010).

    In the parlance of water managers, “maf” means “million acre-feet.” One acre-foot is about 325,000 gallons, or enough to supply the needs of roughly two households for a year.

    Whatever the parlance, it’s clear that we’ve got a problem. And it is likely to get worse. Much worse.

    drought

    A representation of the summer moisture in the U.S. Central Plains and Southwest. The brown line represents the variation in dryness since the year 1000, based on data from the North American Drought Atlas; the lower the line on the graph, the drier the conditions. Colored lines to the right side of the graph represent what climate models see ahead: a trend toward dryness not seen in the previous millennium. (Source: Cook et al., Science Advances, 2005)

    See those plunging trendlines? That’s the projection for soil moisture in the Central Plains and Southwest out to 2100.

    It comes from a study that combined data from tree rings, which provide a glimpse at past climates, with projections from 17 different climate models to analyze the future impact of rising average temperatures. The results are sobering. During the second half of the 21st century, both the Southwest and Great Plains of the United States are likely to experience persistent drought worse than anything seen 1,000 years.

    The cause: us.

    As the authors of the study put it:

    Our results point to a remarkably drier future that falls far outside the contemporary experience of natural and human systems in Western North America, conditions that may present a substantial challenge to adaptation.

    Seen in this context, California’s plight is part of a much bigger picture.



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    Pass4sure Certification Exam Questions and Answers and Study Notes
    Killexams Exam Study Notes, study guides, QA
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