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Vendor Name : Avaya
Exam Code : 132-S-708-1
Exam Name : Specialist- Avaya Voice Self-Service Design Elective
Questions and Answers : 80 Q & A
Updated On : June 20, 2018
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Avaya 132-S-708-1 Exam (Specialist- Avaya Voice Self-Service Design Elective) Detailed Information

Credentials & Certifications
Sharpen Your Technical Skills—Get Certified on Avaya Solutions
Professional Credentials and Technical Certifications
For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
Maintain Your Market Edge
The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
To learn more about the Program select the individual graphics above or the workbook tabs.
Avaya Professional Credentials and Certifications
The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
Avaya Professional Credential Program
Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
customer expectations. The Avaya Professional Credential Program currently consists of Sales,
Design, and Services Credentials and distinguishes between Solution Credentials and Product
Specific Credentials.
Sales & Design Credentials
Avaya Engagement Solutions Certifications
Services Credentials
Avaya Engagement Solutions Certifications
ACDS - Avaya Certified Design Specialist
ACSP - Avaya Certified Sales Professional
Avaya Product Professional Credentials
APDS - Avaya Professional Design Specialist
APSS - Avaya Professional Sales Specialist
ACSS - Avaya Certified Solution Specialist
ACIS - Avaya Certified Integration Specialist
Avaya Product Certifications
ACSS - Avaya Certified Support Specialist
ACIS - Avaya Certified Implementation Specialist
Avaya Product Professional Credentials
ASPS - Avaya Support Professional Specialist
AIPS - Avaya Implementation Professional Specialist
Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams
and Online Tests as a requirement to earn the credential.
For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
Program page on the Avaya Learning Center at www.avaya-learning.com.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
(SSCA).
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
Avaya Professional Sales Specialist (APSS)
APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
solutions.
An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
identifying and recommending the right Avaya solution and communicating its business value.
APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
Associates.
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
further notice.
Avaya Professional Design Specialist (APDS)
APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
designs and build foundational knowledge for solution designs based on the customer requirements.
The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
current configuration, understand their future needs and design an Avaya solution for today and tomorrow. The
Design Specialist creates architectural designs and migration strategies ensuring both integration to current
networks and future readiness of customer communication solutions.
APDS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Avaya Certified Sales Professional (ACSP) In planning
ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
Sales skills and processes for sales strategy and deployment.
Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
Avaya Sales approach and the Engagement Solutions for both Avaya Associates and Business Partners.
Building upon the foundation established with the Avaya Professional Sales Specialist (APSS) curriculum,
students completing the ACSP curriculum will be able to sell and position solutions that address the
customer’s issues and objectives.
ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
Avaya Certified Design Specialist (ACDS)
ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
create specific greenfield, upgrade and migration solution designs based on the customer business
needs.
Avaya recognizes that individuals responsible for designing customer solutions demonstrate
advanced Sales Engineering skills and therefore should be distinguished with a credential that
signifies their achievement.
ACDS Credentials use proctored exams and online tests, are valid for 2 years and are reserved
exclusively for Avaya Channel Partners and Associates.
Note: The ACDS portfolio has undergone a major redesign to provide the Avaya Sales Engineer
(SE) community a growth path to mastery in Avaya Engagement Solutions. The ACDS curriculum
for Avaya Engagement Solutions instills a common methodology and approach to solution design
across the entire SE community and builds upon the foundation established with the Avaya
Professional Design Specialist (APDS) curriculum.
Avaya Implementation Professional Specialist (AIPS)
AIPS validates a candidate has achieved an enhanced level of proficiency focused on installing,
configuring, and troubleshooting a specified Avaya product or product family.
The Avaya Implementation Professional Specialist can implement, validate and troubleshoot the
installation of a single product, single system or product family. The Implementation Specialist installs
hardware and software, configures the solution, performs initial administration and acceptance testing
to diagnose and correct installation issues.
AIPS Credentials use online tests, are valid for 2 years and are open to all audiences.
Avaya Support Professional Specialist (ASPS)
ASPS validates a candidate has achieved an advanced understanding of and competence in
troubleshooting, maintaining and administration of Avaya industry leading communications products.
The Avaya Support Professional Specialist gathers and interprets system data, identifies issues and
makes changes to ensure maximum availability and performance of a customer’s network. The
Support Specialist uses their advanced Avaya troubleshooting, maintenance and administration
capabilities to efficiently and accurately resolve customer’s communication issues.
ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
03 October 2016 v1 5
Avaya Certified Implementation Specialist (ACIS)
ACIS certifies a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and
troubleshooting a specified Avaya product or product family.
The Avaya Certified Implementation Specialist can implement, validate and troubleshoot the installation of a single product,
single system or product family. The Implementation Specialist installs hardware and software, configures the solution,
performs initial administration and acceptance testing to diagnose and correct installation issues.
ACIS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Support Specialist (ACSS)
ACSS certifies a candidate has achieved an advanced understanding of and competence in troubleshooting,
maintaining and administration of Avaya industry leading communications products.
The Avaya Certified Support Specialist gathers and interprets system data, identifies issues and makes changes to
ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced
Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s
communication issues.
ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Integration Specialist (ACIS)
ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
solutions based on reference architectures from Avaya customer scenarios.
The Avaya Certified Integration Specialist demonstrates the integration of enterprise architecture solutions in order
to install, validate, and troubleshoot the implementation. The Integration Specialist holds a technical ability at a level
that ensures the successful integration, configuration, and support of the solution reference architectures.
ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
Avaya Certified Solution Specialist (ACSS)
ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
isolate and support multi products within Avaya solution architecture.
The Avaya Certified Solution Specialist comprehends the methodology to isolate and diagnose single and multiple
problems within the enterprise solution architectures, technologies and protocols. The Solution Specialist holds a
technical ability at a level that ensures the successful maintenance, and support of solution architecture.
ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
03 October 2016 v1 6
Questions?
About Avaya Learning
Avaya Learning develops and delivers industry leading training for Avaya products and solutions. Avaya Learning
specifically focuses on Avaya’s product launches, sales force and channel enablement - including solution and
executive selling, skills development and certification. Avaya Learning uses a blended learning approach offering a
combination of self-paced, virtual interactive and classroom learning environments to maximize effectiveness and
decrease time required to reach proficiency.
Avaya Learning supports and maintains the Avaya Learning Center where both course details and information on the
Avaya Professional Credential Program can be found

132-S-708-1 Questions and Answers

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132-S-708-1 Specialist- Avaya Voice Self-Service Design Elective

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132-S-708-1 exam Dumps Source : Specialist- Avaya Voice Self-Service Design Elective

Test Code : 132-S-708-1
Test Name : Specialist- Avaya Voice Self-Service Design Elective
Vendor Name : Avaya
Q&A : 80 Real Questions

Specialist- Avaya Voice Self-Service

Avaya announces IP office development companions | killexams.com Real Questions and Pass4sure dumps

First identify: final identify: e-mail tackle: Password: confirm Password: Username:

Title: C-degree/President manager VP group of workers (affiliate/Analyst/and so on.) Director

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Frost & Sullivan acknowledges Avaya as North American Market leader in Interactive Voice Response | killexams.com Real Questions and Pass4sure dumps

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Triple-Digit growth in income of Avaya Voice Portal Self-carrier utility aid company Lead the Market with a 22.7 % Share

ny, Aug. 21 / -- SpeechTEK -- Avaya Inc. (NYSE:AV), a number one global issuer of enterprise communications applications, systems and features, today announced it has bought Frost & Sullivan's 2007 North American Market leadership Award for Interactive Voice Response (IVR) according to its main market share and method in IVR solutions.

in response to Frost & Sullivan's newest analysis(1), Avaya leads the North American IVR market with a 22.7 % share. The enterprise's success is led by means of earnings of the Avaya Voice Portal, a software platform that makes use of web capabilities to provide groups with a faster, less complicated strategy to convey speech-enabled self- carrier throughout enormously disbursed enterprises.

"through product improvements that make it more straightforward for organizations to install speech-primarily based self provider options, Avaya is building on its large put in base and discovering improved success in the market," talked about Ian Jacobs, senior analyst, Frost & Sullivan. "The company has considered a triple-digit increase in its Voice Portal shipments over the past year, contributing to the business's tremendous increase in the self-service enviornment."

For more assistance regarding Frost & Sullivan's most desirable Practices Awards, go to www.awards.frost.com.

In a separate free up today, Avaya is saying the debut of latest application releases for Avaya Voice Portal, Avaya Interactive Response and different solutions within the business's self-provider and IVR portfolio. The company's solutions are used by organizations as distinctive as direct marketing colossal Harte Hanks and the interpretation carrier, Language Line.

At Harte Hanks, Avaya's award-profitable Voice Portal is assisting the company more advantageous route calls for technical aid to enrich the consumer journey. Callers are brought on to request the form of help they want in herbal spoken language. Their response is used to route immediately calls to essentially the most appropriate agent -- even if the consumer wants assist with a particular difficulty or tips from a expert. Harte-Hanks has made gigantic reductions in common name transfer instances, getting shoppers to agents more straight away.

Language Line (www.languageline.com) makes use of Avaya Voice Portal's excessive- availability and multilingual capabilities to supply on-demand, over-the- mobilephone interpretation capabilities in additional than 170 languages to customers worldwide. The enterprise is capable of distribute self-provider support throughout its contact middle infrastructure, which helps to be sure callers attain acceptable interpreters at once -- inspite of where in the world they are based and even if they're working in an organization contact center or taking calls from domestic.

"Avaya's management in IVR options is as a result steps we have taken to support make sure that groups can maximize the benefits of self-carrier in an era of intelligent Communications," said Jim Smith, vice president and regular supervisor, client service applications Division, Avaya. "by using embedding IVR functions with the newest specifications-based speech applied sciences and providing simplified how you can enhance new self-service purposes, Avaya can aid corporations enhance consumer service for better enterprise effects."

This week Avaya is showcasing products in its self-provider utility portfolio -- Avaya Voice Portal, Avaya Dialog dressmaker and Avaya Interactive Response -- all through SpeechTEK 2007, a leading speech business event scheduled for August 20-22 on the Marriott Marquis in manhattan metropolis.

About AvayaAvaya offers clever Communications options that support groups radically change their agencies to obtain marketplace abilities. greater than 1 million organizations worldwide, including more than ninety p.c of the FORTUNE 500(R), use Avaya options for IP Telephony, Unified Communications, Contact centers and Communications-Enabled enterprise tactics. Avaya world features offers comprehensive provider and assist for agencies, small to large. For more counsel visit the Avaya net site: http://www.avaya.com/.

North American IVR techniques Market. 2007. N185-seventy six. Frost & Sullivan

FCMN Contact: jvarman@avaya.com

supply: Avaya Inc.

CONTACT: Media members of the family, Jonathan Varman, +1-908-953-6432, jvarman@avaya.com, or Deb Kline, +1-908-953-6179, klined@avaya.com;

internet website: http://www.avaya.com/http://www.awards.frost.com/

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Capita partners With Avaya to deliver Cloud-based mostly Contact Centre services | killexams.com Real Questions and Pass4sure dumps

SANTA CLARA, CA--(Marketwired - Mar 10, 2016) -  Capita Collaboration applied sciences (CCT), a part of Capita IT commercial enterprise features, has signed a strategic agreement with Avaya, a global leader in company communications functions, to launch a UK-primarily based multi-channel cloud contact platform for UK enterprises. 

Branded as Capita Contact Centre as-a-provider (CCaaS), this bendy, multi-channel platform will permit companies to enrich the consumer adventure in a versatile and cost-efficient way whereas providing reassurance over facts sovereignty. Capita already supports over 35,000 contact centre agents and greater than 70,000 telephony users. building on this experience Capita is now in a position to offer this next technology client event solution.

recent research from Avaya suggests that one in 4 buyers are already the usage of social media to contact organizations, while 62 p.c need quicker, more basic consumer service.

With CCaaS, enterprises can leverage varied communique channels including voice, email, SMS, text, web chat and social media. The dynamic platform enables client self-service, body of workers optimisation and automatic workflows. CCaaS offers full entrance and lower back office applications making certain contact centres are managed from a particularly resilient, comfortable and unified communications and phone centre platform. This allows for less complicated, more dynamic and effective client provider birth.

additionally the cloud-based contact service presents corporations a cost-effective solution, enabling them to pay best for the IT features they require as they need them. businesses taking abilities of CCaaS will even have the latest versions of the answer with little to no preservation requirements.

Peter arms, government director, Capita IT enterprise features, pointed out: "In present day highly competitive industry, organizations that are looking to build brand loyalty and dwell forward of the competitors deserve to speak with shoppers via numerous channels in a well timed and personal method. CCaaS no longer most effective enables this, however additionally offers organisations the pliability to scale their functions up and down, so the consumer adventure is better whereas charge effectiveness is maximised.

"by working with Avaya, and constructing on our event in customer engagement and voice capabilities we intend to increase our status as a number one provider of UK-primarily based cloud solutions."

Simon Culmer, managing director of Avaya within the UK, mentioned: "Avaya has lengthy been a frontrunner in constructing enterprise communique solutions that serve our purchasers and companions while supplying exciting client experiences. For the ultimate six years, we've been reworking to a software and capabilities enterprise through investing in new applied sciences, partnerships, and individuals. This has allowed us to power increase and preserve high consumer satisfaction within the industry globally.

Working with companions like Capita allows for us to offer purchasers superior communique equipment with the birth model of their choice. this adaptability in delivery fashions ensures that customers are moving ahead of their digital transformation adventure at their personal tempo, and within their budgets."

greater assistance on CCaaS can also be discovered at www.capita-ites.co.uk/ccaas.

About Capita

Capita Collaboration technologies, a part of Capita IT business services, is focussed on transforming enterprises by using enabling first-rate client experience and collaboration. We support purchasers through a consultative process to be mindful and handle their business challenges in the course of the software of business main technology options. Our portfolio contains customer adventure, collaboration and voice services.

We help and manipulate over 35,000 contact centre brokers, 70,500 telephony users, 35 million voice minutes every month and support over one hundred fifty five,000 conclusion-aspects. we are also the best UK business enterprise to offer and aid Avaya, Cisco and Microsoft solutions from the cloud. discuss with www.capita-ites.co.uk

Capita IT enterprise services is a number one digital infrastructure provider within the UK, offering managed and outsourced services, provider integration and expert options.Our provider portfolio contains cloud, infrastructure, applications, end person functions, managed community services, collaboration, digital office, communications, data features, mobility, carrier management, intelligent constructions and professional options.

Story Continues

recent strategic acquisitions encompass Managed IT solutions, Updata Infrastructure, community know-how options, solid State solutions (S3), Pervasive Networks Ltd and Electranet. www.capita-ITES.co.uk

Capita is a leading UK issuer of know-how-enabled consumer and business method features and built-in expert aid capabilities. With seventy four,000 people at over four hundred websites, together with 80 enterprise centres throughout the united kingdom, Europe, India and South Africa, Capita uses its abilities, infrastructure and scale advantages to seriously change its shoppers' capabilities, using down charges and including cost. Capita is quoted on the London stock exchange (CPI.L), and is a constituent of the FTSE a hundred with 2014 revenue of £four.4 billion. further counsel on Capita can be discovered at: www.capita.co.uk.

About Avaya Avaya is a number one company of solutions that permit consumer and crew engagement across numerous channels and instruments for improved customer journey, accelerated productivity and enhanced financial efficiency. Its world-category contact center and unified communications applied sciences and services are available in a large choice of bendy on-premises and cloud deployment alternatives that seamlessly combine with non-Avaya purposes. The Avaya Engagement atmosphere enables third parties to create and customise company functions for competitive abilities. The Avaya material-primarily based networking solutions aid simplify and speed up the deployment of enterprise essential functions and capabilities. For extra information please talk over with www.avaya.com.

observe Avaya on Twitter, fb, YouTube, LinkedIn, Flickr, and the Avaya connected weblog.


132-S-708-1 Specialist- Avaya Voice Self-Service Design Elective

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132-S-708-1 exam Dumps Source : Specialist- Avaya Voice Self-Service Design Elective

Test Code : 132-S-708-1
Test Name : Specialist- Avaya Voice Self-Service Design Elective
Vendor Name : Avaya
Q&A : 80 Real Questions

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